Understanding the Williams Sonoma Return Policy

Item Return Request Understanding the Williams Sonoma Return Policy

A Step-by-Step Guide to the Williams Sonoma Return Policy

A typical Williams Sonoma order can set you back four figures, so it's vital you know how to return a faulty or unwanted item if it ever arrives at your doorstep.

In this article, you'll get the breakdown of the Williams Sonoma return policy and learn when it applies to your purchase and what to do to get a refund. We'll also reveal how DoNotPay's AI tool can make your return process seamless.

Williams Sonoma Return Policy—A Bird’s-Eye View

Customers typically have 30 days from delivery to return an unwanted item to Williams Sonoma. For Quick Ship upholstery items, the return window is seven days. To qualify for a return, all items must be in as-new condition and come with the original proof of purchase—a gift receipt or original receipt.

Customers can return Williams Sonoma items by:

  1. Shipping them back
  2. Returning them to a store
  3. Contacting customer support for non-custom furniture and other oversized items

Customers can contact Williams Sonoma using these methods:

Contact Method Instructions
Phone (General customer service) Call 1-877-812-6235
Phone (Gift Registry Support) Call 1-800-541-0015
Fax Send a fax to 1-702-363-2541
Email Send an email to customerservice@williams-sonoma.com
Mail Send a letter to:

Williams-Sonoma, Inc.

3250 Van Ness Ave.

San Francisco, CA 94109 USA

Website Take the following steps on the Contact Us page:

  1. Fill in your name
  2. Provide your email in the Email and Confirm Email fields
  3. Enter your ZIP code and phone number
  4. Select the reason for contacting Williams Sonoma from the drop-down menu
  5. Input your order number
  6. Type in your message
  7. Hit Send

How To Return a Williams Sonoma Item by Mail

You can send back your items via UPS. You'll need to bring your item to a UPS location with a UPS shipping label. Follow these steps on Williams Sonoma's Returns page to get your shipping label:

  1. Scroll to the Start Return Process section
  2. Select either Purchase item or Received as gift—you may have to cover the shipping costs depending on the reason for return
  3. Click Continue
  4. Enter your Order Number—find it in the top-right corner of your packing slip
  5. Fill in your billing ZIP code
  6. Click Search and follow the on-screen instructions

If your purchase does not have an order number, contact Williams Sonoma's customer service to assist you.

If you lose your shipping label, you can reprint it from the Returns page. Take these steps:

  1. Fill in your Return Reference Number
  2. Select what information you wish to provide from the drop-down menu—you can choose between your ZIP code, name, and order number
  3. Fill in the requested information
  4. Click Search and follow the prompts

The Return Reference Number field is for returns processed online at any point in the last seven days.

Returning William Sonoma Items to a Store

Most William Sonoma purchases can be returned to the company’s retail stores—this does not include William Sonoma outlets. You must come to the store with a receipt for regular or gift purchases. You can find a list of all William Sonoma retail stores on the Store Locator page.

Williams Sonoma does not accept returns of Williams Sonoma Home products purchased online to any retail stores or Williams Sonoma Home Outlets. For assistance, contact William Sonoma’s Customer Care Team.

Williams Sonoma Return Policy—What Items Are Non-Returnable?

There are several items in Williams Sonoma's catalog that are ineligible for returns or exchange:

  • Personalized or monogrammed items
  • Items that show signs of wear and tear
  • Made-to-order items, like custom rugs, custom upholstered furniture, etc.
  • Vendor-direct special order items from SMEG and La Cornue
  • Perishables
  • Gift cards
  • Mattresses
  • Outdoor grills
  • Final sale items with prices ending in .97, .98, and .99

How Are Returns Refunded Under the William Sonoma Return Policy?

The way your return is refunded will depend on your original payment method and the value of your return item:

  • Items with an original receipt are refunded to the original payment method
  • Items with a gift receipt will be refunded as merchandise credit equivalent to the price on the gift receipt
  • Cash or check purchases of more than $100 will be reimbursed as a company check mailed to the customer—this could take 14 business days
  • Purchases over $10,000 eligible for the merchandise credit refund will be issued the same day as Merchandise Credit Cards in the value of $10,000 and additional cards mailed to the customer to cover the outstanding amount

For Williams Sonoma Gift Registry returns, it will take up to 90 days of your event or the purchase date—whichever date is later—to receive a merchandise credit refund.

Williams Sonoma does not refund shipping fees and does not make price adjustments.

DoNotPay's AI Tool Can Smooth Out the Wrinkles in Your Return Process

Our AI tool has condensed the return process to a few clicks. To use DoNotPay's Return My Purchase product and send a return request letter, follow these few steps:

  1. Log in to your DoNotPay account via a web browser
  2. Look for the Return My Purchase tool
  3. Answer a few questions related to your purchase
  4. Submit the request

That's it. DoNotPay will create a custom return request letter and send it to the merchant with a deadline to urge the seller to process your request swiftly. You'll also receive a return label so you can send back your items without paying for shipping.

DoNotPay has an immense learning center where you can find out about the return policies of many companies people purchase from daily:

Ulta Costco eBay Sam's Club
Nordstrom Walmart SHEIN Men's Wearhouse
Sephora Wayfair Chewy ALDI
REI Macy's Fabletics Family Dollar
Target Kohl's StockX GAP

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