Everything You Need To Know About the West Marine Return Policy

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Here’s Everything You Need To Know About the West Marine Return Policy

Are you not quite satisfied with the purchase you made at West Marine? You ordered the items online, and they came damaged or incomplete? Don’t worry—West Marine allows you to return the item in question, but to be able to do so, you need to follow certain rules stated in their return policy.

We will explain the West Marine return policy to help you understand how to return your item and get a refund and show you how to use to facilitate the process.

The Ins and Outs of the West Marine Return Policy

All items bought at West Marine can be returned within 30 days of purchase for a full refund issued to the original payment method. The store will refund items returned after the 30-day window, too, but only with a West Marine Gift Card.

The item you would like to return must be:

  1. Unused
  2. In its original packaging
  3. Returned with proof of purchase

If you do not have proof of purchase, the store will try to verify it if you reach out to them in one of the following ways:

  • Dial 1-800-BOATING
  • Communicate through the LiveChat found on the website
  • Send an email to wmCustomerService@westmarine.com

West Advantage Rewards Members do not need to show receipts to get refunds or exchange their items.

Note that some items are non–returnable, namely:

  • Gas, electric, and trolling motors
  • Installed products
  • Flares, charts, publications, and any other item whose expiration date has passed
  • Registered items (boats, EPIRB, PLBs, SPOT)
  • ACs, generators, appliances
  • Open computer software
  • Special orders
  • Items that are cut or customized—cables, rope, hose, chains

Refund Methods

West Marine offers refunds, West Marine Gift Cards, or company checks, depending on the original payment method. See the table below for more details:

Methods of PaymentRefund Options
Debit cards:
  • Master Card
  • Visa Insignia
Full refund to the debit card used for the original purchase
Other debit cards or cash payments over $100
  • West Marine Gift Card
  • Company check

Returning the Item You Ordered Online

You can return the item you bought online to the store closest to your location, provided that you have proof of purchase. You can provide the following as proof of purchase:

  • Receipt
  • Order number
  • Order confirmation email

If you are unable to return the item to the store and wish to send it via mail, you can start the process by going to West Marine’s website and entering your order number to find your order.

DoNotPay Will Help You Return Products Quickly and Easily

West Marine’s return process can be complicated and lengthy. Instead of going through the trouble of completing the return request yourself, let DoNotPay simplify the process with the Return My Purchase tool.

All you need to do to use DoNotPay’s product is:

  1. Go to the Return My Purchase page
  2. Answer our questions
  3. Provide photos if you have them
  4. Click on Submit

We'll draft a customized return request letter and send it to West Marine. If you're concerned that West Marine will take too long to process your claim, relax—DoNotPay will include a deadline to make sure the store processes your request as soon as possible.

If you wish to speed up return processes with other retailers, consult the table to see some of the merchants DoNotPay can help you with:

TargetAmerican EagleNew Balance
Old NavyAdidasWalmart
ASUSSteve MaddenCoach

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