Explore the Walmart Vision Center Return Policy With DoNotPay

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The Ins and Outs of the Walmart Vision Center Return Policy

Buying a pair of glasses or contact lenses is a lengthy process. Sometimes, after hours of deliberating and choosing, we find a pair we like—only to come home and regret it. Can you return prescription glasses or lenses? This comprehensive guide will walk you through everything you need to know about the Walmart Vision Center return policy.

If you aren’t sure about how to initiate a return request on your own, you can and leave it to us!

What Is Walmart Vision Center’s Return Policy?

Walmart prides itself on giving its customers up to 365 days to return a product for any reason.

In reality, you can return ripped or defective contact lenses to Walmart within the 365-day period, but for eyeglasses and contact lenses that are not defective, you have 60 days from the original date of purchase to make a return for a full refund. If your prescription changes within 60 days of your eye exam, Walmart’s optical return policy will allow you to get a replacement for your current purchase.

The Walmart contact lens policy does not extend to the following brands, which have their own policies:

  • Johnson & Johnson VisionCare Inc.
  • Bausch+Lomb
  • Alcon

How To Make a Return to Walmart Vision Center

You can return items to Walmart in one of two ways:

  1. In store
  2. By mail

Returning an Item to Walmart Vision Center in Person

To return a pair of glasses or contact lenses, go to a Walmart Vision Center near you, present your receipt, and request a return. Returns are also possible at Walmart locations that do not have Vision Centers. This is subject to their in-store policies, so it’s safest to head over to a Walmart that has a Vision Center section.

Returning an Item by Mail

The first step to returning a product to the Walmart Vision Center is to contact their customer service and initiate a return request. You can reach out to them in the following ways:

  • Call the toll-free number 1-800-741-5367
  • Shoot them an email at service@walmartcontacts.com
  • Send them a letter to their Columbus mailing address

Once you have reached out to the customer service team, they will send you a return label via email. The label will contain a return merchandise authorization number (RMA), without which your return will not be processed. Pack your items, attach the label, and mail it to 2250 International Street, Columbus, OH 43228-3834. Make sure to label the package as a return and write down your RMA below the address on the package.

Returning Johnson & Johnson, Bausch+Lomb, and Alcon Lenses

Contact lenses from one of these brands must be returned directly to them. The following table contains numbers you can call to file a complaint or request a refund with them:

Johnson & Johnson VisionCare Inc1-800-843-2020

Simplify the Return Process by Using DoNotPay

Returning an item requires a lot of time and effort. Instead of spending time trying to contact Walmart Vision Center and the other brands separately, use DoNotPay! We have the perfect tool designed to make returns simpler!

To start the return process:

  1. and locate the Return My Purchase product
  2. Have a quick chat with our bot and provide some information about the product you want to return
  3. Click Submit

We will generate a return request on your behalf and send it to the retailer. The letter will outline the reason why you want to make a return and specify a deadline to make sure your request is processed quickly. We will also provide you with a free shipping label so that you don’t have to pay extra!

It’s Not Just Walmart! We Can Help Make Quick Returns to Hundreds of Retailers!

Worried about having to return multiple items? We can help you return products to several sellers, including:


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