A Complete Guide to the Shoe Carnival Return Policy

Item Return Request A Complete Guide to the Shoe Carnival Return Policy

All There Is To Know About the Shoe Carnival Return Policy

Have you received a damaged or faulty item from Shoe Carnival, or has this retailer sent you the wrong pair of shoes? If this is the case, you don’t have to stress yourself out! In this article, we will guide you through the Shoe Carnival return policy and provide a step-by-step guide on creating a return request letter.

What Is the Shoe Carnival Return Policy?

According to Shoe Carnival’s return policy, you can return your item within 60 days of the purchase date. Whatever you send back to the company must be new and unworn, and you need to send it in the original packaging. Shoe Carnival will accept used items only if they have an obvious defect.

Ways To Return Unwanted Shoe Carnival Products


You can choose whether you want to return a purchase made online by:

  1. Sending it back to Shoe Carnival’s Returns Center
  2. Returning it to any of its store locations

How To Return Purchased Items by Mail

Aside from returning your own purchases, you can also return gifts by initiating an online request. Head on over to the Returns page and do the following to get started:

  1. Enter the order number
  2. Enter the billing ZIP code
  3. Follow the further prompts

After you complete the form on Shoe Carnival’s website, you can prepare your package for shipping. Make sure you follow these instructions:

  1. Repack the items you want to return
  2. Include the form that was shipped with your item
  3. Place the provided prepaid UPS return shipping label on the outside of the box
  4. Drop the box off at a UPS store or dropbox, or give it to a UPS driver
  5. Write down the tracking number from the label

You can also select another carrier and provide them with the return label located on the other side of the packing slip.

In-Store Returns

Another way to return your faulty purchase is to take it to a Shoe Carnival store. You should explain what’s wrong with the shoes you got to the store manager and ask them to initiate the return process.

Keep in mind that all in-store purchases can be returned only to a retail store.

Can You Initiate a Return Request Via Yes/No
DoNotPay Yes
Email No
Online Yes
Phone No
In Person Yes
Mail No

Is There a Return Shipping Fee?

Unlike in-store returns that are free of charge, the ones you make to the Returns Center will cost $6 and will be deducted from your refund. There are two exceptions to this rule, though, and you will not be charged a return shipping fee in the following situations:

  • If you received a wrong or defective product
  • If you are a Shoe Perks member, which is the company’s rewards program

What Are the Shoe Carnival Refund and Exchange Policies?

Refunds are processed to your original form of payment, and this includes the purchases you make with gift cards as well. Refunds for items paid with cash or checks in store will be credited to a gift card. You can exchange your Shoe Carnival gift card for cash in any of the company’s stores.

If you ordered an item that doesn’t fit, you can exchange it for another one. You can do that with any item if you want to get it in a different size or color. The Shoe Carnival exchange policy stipulates that you can also get a different-style item in place of the returned one if their price is the same.

To arrange an exchange, contact Shoe Carnival customer support at 800-430-SHOE (7463).

Shoe Carnival Returns—User Reviews

Shoe Carnival has a consumer rating of 2.57 out of five stars. From 23 reviews left on Sitejabber, it is clear that the majority of the retailer’s customers are dissatisfied with their purchases. The company sells poor-quality shoes and doesn’t enable an easy return process.

Some customers could not get in touch with customer service, while others say that they never even got their purchase delivered to their address!

If you want to avoid going through the same trouble, sign up for DoNotPay, and let us resolve the problem in the best and fastest way possible.

Return Shoe Carnival’s Items Hassle-Free With DoNotPay!

Completing a return process is often a tedious task, and it is no wonder many people give up on it even when they’re entitled to a refund. If you want to save time and energy, let us create and send the return request for you in just a few minutes!

All you have to do is:

  1. Access DoNotPay from any web browser
  2. Choose the Item Return Request product
  3. Provide a few basic details about your purchase
  4. Add some photos if your item is damaged or defective

Our app will create a personalized return request and submit it to the company in question. Don’t worry about the process taking too long—DoNotPay will set a deadline that will prevent the retailer from prolonging the procedure.

We have created a bunch of practical guides you can use to return faulty products to various retailers, including the ones in the following table:

Target Walmart REI
Costco SHEIN Wayfair
Nordstrom Ulta Kohl’s
JCPenney Macy’s eBay
Sephora Dell PetSmart
American Eagle Staples Victoria’s Secret
Old Navy Abercrombie & Fitch T.J.Maxx

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