What You Need To Know About the Fitbit Return Policy

Item Return Request What You Need To Know About the Fitbit Return Policy

A Straightforward Guide to the Fitbit Return Policy

Fitbit is an iconic smartwatch and exercise aid that helps users track vital activities such as daily steps, heart rate, and more. As one of many such devices available today, Fitbit may not be the perfect workout tool for you—if you want to send it back, you’ll need to know how the Fitbit returns work.

Is the prospect of figuring out the Fitbit return policy tiring you out? Give your brain a rest and find the information you’re looking for in our easy-to-follow guide below. Better yet—let DoNotPay do the work for you.

What Are the Terms of the Fitbit Return Policy?

If you are unsatisfied with your Fitbit in any way, you are eligible for a full refund under the following three conditions:


  1. You must return the item within 45 days of shipment
  2. The device and all purchased accessories must be returned in good condition and original packaging
  3. You must have a return authorization number

The Fitbit return policy only applies to purchases made directly with the company through their online store. If you bought the product from a third-party retailer and wish to return it, start the process by contacting that store and inquiring about their policies.

Where Do You Find Your Return Authorization Number?

You will receive a return authorization number after you initiate the process. The procedure for acquiring one depends on your location:

How To Return Your Fitbit

As an individual brand, Fitbit does not operate any retail locations, which means you cannot return your Fitbit in person. Fitbit offers a number of options for opening a return order, and in every case, you must ship it back to the company. Here’s how to do so:

  1. Choose a return initiation method (listed below)
  2. Obtain a return authorization number
  3. Put your Fitbit, accessories, and the authorization number in the original packaging
  4. Ship the product to the specified address

How To Initiate Your Fitbit Return Process

Fitbit provides only a few methods for starting the procedure:

Method Yes/No
DoNotPay Yes
Website Yes
Phone Yes
Live Chat Yes
Email No
In Person No
Letter No

Initiate Your Return on the Fitbit Website

If you are a US-based customer, you can start the return process by:

  1. Navigating to Fitbit’s Return Tool
  2. Inputting your order number and billing ZIP code
  3. Following subsequent instructions

Initiate Your Fitbit Return by Phone

To initiate a return over the phone:

  1. Call (877) 623-4997
  2. Provide the order details requested by the customer service representative
  3. Follow the subsequent instructions

Initiate Your Fitbit Return Over Live Chat

To begin the return process using Fitbit’s live chat, follow these steps:

  1. Visit Fitbit’s Contact Support page
  2. Click Live Chat
  3. Wait for an agent to join the chat
  4. Provide the order details requested by the customer service representative
  5. Follow the subsequent instructions

Do You Need a Receipt?

No—purchases made directly from Fitbit are tracked using an order confirmation number and your ZIP code. You don’t have to provide any additional proof of purchase.

Does Fitbit Offer Full Refunds?

Yes—if you meet the conditions of the Fitbit return policy, you will be eligible for a full refund on your purchase.

Does Fitbit Offer an Extended Holiday Return Policy?

Yes—purchases made in November or December may be returned by January 31 of the following year or within 45 days from the date of purchase (whichever period is longer).

Are There Exceptions to the Fitbit Return Policy?

Not all fees or conditions are eligible for a refund under the Fitbit return policy. Review the following terms to ensure you qualify:

  • Shipping, handling, and gift wrap fees are non-refundable
  • Taxes (including state, custom, and VAT) are non-refundable
  • Returns that do not meet the primary conditions of the policy may be denied or made subject to a 15% restocking fee

Is Your Fitbit Covered Under Warranty?

Yes—Fitbit offers a manufacturer’s warranty that covers defects.

Streamline Your Fitbit Returns With DoNotPay

Have all those terms and conditions left you winded? You’re not alone—nobody enjoys wading through complicated return procedures. That’s why DoNotPay offers a superior way to manage your return.

Our Item Return Request tool is efficient and easy to use. We also set a response deadline to ensure a prompt response from the merchant.

Follow these steps to initiate your return request:

  1. Sign up or sign in to DoNotPay
  2. Select the Item Return Request tool
  3. Answer the requisite questions and upload a photo if necessary
  4. Submit your request

Are you considering returning items to other big-name online brands? Take a look at our comprehensive guides to save yourself a lot of time and money:

Office Depot Nordstrom REI
eBay Wayfair Ross Stores
Guitar Center Sam’s Club American Eagle
Kohl’s Lulus Sephora
Walmart Macy’s Costco
SHEIN Ulta Target

DoNotPay Is a Master at Getting What’s Rightfully Yours

Are you dealing with a company that refuses to approve your return? Once we submit a refund request in your stead, we can also prepare all the paperwork you need to sue the merchant in small claims court and win your case.

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It Doesn’t End There!

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