A Concise Guide to the Lowe’s Plant Return Policy

Item Return Request A Concise Guide to the Lowe's Plant Return Policy

Find Out if the Lowe’s Plant Return Policy Covers Your Purchase

From Instagram-worthy succulents to new saplings for your yard, Lowe’s Gardening & Landscaping department has a jungle’s worth of choices available to you. Not every green purchase you make will necessarily be the right fit for your windowsill or veggie garden—that’s why you need to understand how to return unwanted products.

Does the Lowe’s plant return policy seem too complicated to figure out? Don’t fret—we did the work for you. Leaf through our simplified guide or outsource the process to DoNotPay.

Can You Return Plants to Lowe’s?

Yes—despite the inherent fragility of specific types of greenery, Lowe’s does accept returns for merchandise purchased from their Gardening & Landscaping section. The basic terms for any plant returned with proof of purchase are:


  1. You may return trees, shrubs, and perennials up to a year after purchase
  2. All other types of plants are subject to Lowe’s standard return policy

What Is the Standard Lowe’s Return Policy?

Lowe’s general return procedures—which apply to plants other than trees, shrubbery, and perennials—dictate the following requirements:

  • Customers unsatisfied with any product may return it within 90-days of the date of purchase
  • Customers must present a receipt to process the return

You may qualify for a 365-day return window if you used one of the following methods of payment for the purchase:

  • Lowe’s Commercial Account (LCA)
  • Lowe’s Business Advantage (LBA)
  • Lowe’s Advantage Card (LAC)
  • Lowe’s Business Rewards (LBR)

How To Return Your Plant to Lowe’s

Once you have confirmed that the plant you wish to return was purchased within the appropriate window, you can initiate the process in one of two ways:

  1. Online
  2. In person

Start the Return Procedure Online

If you opt for an online return, take the following steps

  1. Go to your Order History
  2. Log in to your account
  3. Input your order type and confirmation or order number
  4. Follow the instructions provided

Start the Return Procedure in Person

You can also take the plant to your nearest Lowe’s location and start the return procedure with a staff member. Make sure you have at least one of the following ready:

  • Receipt
  • Credit card
  • Checking account number
  • MyLowe’s card
  • Phone number

Are There Exceptions to the Standard Lowe’s Return Policy?

Yes—depending on the type of item, you may be limited to a 30-day return window. The following items can only be returned in “like new” condition up to a month after the date of purchase:

TVs Refrigerators Freezers Washers
Dryers Ranges Hoods Dishwashers
Over-the-range microwaves Cooktops Wall ovens Washer pedestals
Mowers Chainsaws Generators Pressure washers
Trimmers Blowers Snow throwers Log splitters
Wood chippers Hedge trimmers Edgers Tillers
Earth augers Brush cutters Water heaters Liquid paint

Are Any Items Non-Returnable?

Yes—holiday items must be returned on or before the associated date (e.g., Christmas items must be returned by Dec. 25) or are considered final sale. The following products and services are non-refundable:

What if You Don’t Have a Receipt?

A Lowe’s representative can access a copy of your receipt as long as you can provide the following information associated with the purchase:

  • Credit card
  • Checking account number
  • MyLowe’s card
  • Phone number

Lowe’s may choose to offer store credit for returns lacking a receipt. You may be required to present a government-issued photo ID to complete the process without proof of purchase.

Lowe’s reserves the right to refuse or place a limit on the number of returns a customer can initiate without a receipt.

What Return Type Are You Eligible For?

Whether you receive a full refund, store credit, or exchange will depend on what payment method you used for the original purchase:

Payment Method Eligible Return Type
Cash Cash
Store credit Credited to your account/in-store credit
Lowe’s card In-store credit
Refund card In-store credit
Merchandise card In-store credit
Debit card Cash/credited to debit account

Tired of Waiting for Your Lowe’s Plant Return To Complete? DoNotPay Streamlines the Process

If you’re stressed out by the idea of going through the steps listed above—don’t worry. There’s an effortless way to go about it. DoNotPay is designed to handle tedious procedures for you.

Our robot lawyer is powered by advanced AI and offers a long list of digital tools that help consumers handle mundane chores without trouble. For a fast return, use our Item Return Request feature. We’ll even set a response deadline to guarantee that the merchant gets back to you on the status of your return in good time.

Here’s how it works:

  1. Sign up for DoNotPay
  2. Select the Return My Purchase tool
  3. Fill in the necessary details and include a photo
  4. Submit your request

Lowe’s might be just one of many businesses you have difficulties with—check out our practical guides to master the returns to:

Wayfair Nordstrom Guitar Center
Ross Stores Office Depot eBay
REI Walmart American Eagle
Ulta Costco Sephora
Sam’s Club Macy’s Lulus
SHEIN Target Kohl’s

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