Return Clothes by Following Our Guide to Old Navy Return Policy for COVID-19

Item Return Request Return Clothes by Following Our Guide to Old Navy Return Policy for COVID-19

Old Navy Return Policy for COVID-19 Demystified!

With more than 1,100 stores across the United States and hundreds of products shipped around the country every day, it makes sense that Old Navy has a well-established protocol for returning unwanted items.

The Old Navy return policy for COVID-19 was created to keep shoppers safe while continuing to provide access to Old Navy products.

Are you wondering what to do with unwanted Old Navy items during the in-store shopping restrictions imposed as a result of COVID-19? Check out our article for answers!


If you want a straightforward and effortless solution, sign up for DoNotPay to complete an Old Navy return without a hitch!

What You Should Know About the Old Navy Return Policy During COVID

The biggest change for consumers during the COVID lockdown was the inability to shop in-store. While shopping online remained an option, some customers who purchased items before the stores closed were left with no way of returning their goods.

In-store shopping and return options depend on your city and state COVID policies.

The Old Navy COVID-19 protocol states that you can return an item in one of two ways—online or in person (depending on where you live).

Both methods involve a few restrictions for returns in general and under the new COVID-19 protocol, including that:

  • To be eligible for a return, a product must be:
    • Unworn
    • Unwashed
    • Returned with valid proof of purchase

Proof of purchase may be a shipping confirmation email or the credit card used for purchase.

Some Old Navy products are not eligible for a return, no matter their condition—this includes items such as:

  • Masks
  • Final sale items

Other Old Navy products have to be returned in a specific condition—for example:

  • Sunglasses—can be returned with original receipt, case, and tags unless defective
  • Swimsuits—must have tags and hygienic liner intact

How To Return a Product to Old Navy During COVID-19

One of the most confusing details about returning an item during the COVID-19 pandemic is how to initiate the process. Unlike online-only retailers, you can return merchandise to Old Navy in one of the following ways:

Can I initiate an Old Navy Return Via: Yes/No
DoNotPay Yes
Phone No
In person Yes (If stores are open in your area)
Mail Yes
Online Yes

An In-Store Return Explained

The Old Navy COVID return policy allows you to return an item to the nearest local store that’s open. You can return a product purchased both in person and online this way.

Keep in mind that you may need to wear a face mask to enter the store, depending on your city’s current COVID-19 safety protocols. Be sure to check online or call before you visit the shop.

If your local Old Navy store is not open, you can return an online order by mail. If you purchased your item in-store, you must wait until they reopen to return the merchandise.

You have to complete the following steps when returning a purchase in-store:

  1. Find the nearest store via the Old Navy store locator
  2. Ensure items are in original packaging with tags on
  3. Bring the items to the store together with the original receipt, shipping confirmation email (printed or on a mobile device), or credit card used for the purchase

Return an Item Online

To return an Old Navy item online, follow these steps:

  1. Visit the Old Navy Returns page
  2. Enter your email address and order number
  3. Create your shipping label
  4. Put the products you wish to return in a shipping box with your packing slip
  5. Attach your shipping label to the box
  6. Ship the product via a shipping company

You will be sent a notification of receipt via email once the company receives the shipment. Be sure to check your spam if you don’t see the email.

It may take Old Navy up to 30 days to process credits on returns due to COVID-19 safety protocols.

Skip the Return Drama and Try DoNotPay!

Sick of dealing with the complicated Old Navy COVID-19 return policy but have items that you need to return? Use DoNotPay to avoid stress and have your return request processed quickly and easily.

To process an Old Navy return with DoNotPay’s help, follow these steps:

  1. Subscribe to DoNotPay
  2. Find our Return My Purchase product
  3. Describe your reasons for returning the item (include photos of your purchase, if necessary)
  4. Submit your request

Once you complete the steps, DoNotPay creates a personalized return request letter and sends it to Old Navy on your behalf. The letter includes a deadline for your request to be processed, ensuring a timely response from the company.

Interested in knowing the return policies of other companies? Check out more articles from our learning center and return any product without complications to:

Walmart Ulta Costco eBay Nordstrom
Sephora Target Macy’s SHEIN Kohl’s
Wayfair REI Ann Taylor Urban Outfitters Tarte
Mango Kroger Staples Abercrombie & Fitch Harbor Freight

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