Learn All About the NAPA Return Policy

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Learn More About the NAPA Return Policy and Get Your Money Back Fast

Bought a part at NAPA Auto Parts that is not a good fit for your car, and now you’re afraid you’re stuck with it? Not with DoNotPay! Our guide will tell you all about the NAPA return policy and assist you in in a timely and hassle-free manner.

NAPA Return Policy—What You Need To Know

You can return an item bought at NAPA Auto Parts if it is:

  • In original packaging and condition
  • A used core in the packaging of a new one
  • Received damaged or defective
  • Received by mistake

The following items cannot be returned:

  • Giveaway items
  • Gift cards
  • Books and shop manuals
  • Items bought on clearance
  • Personalized items
  • Personal safety products
  • Electrical test equipment

NAPA Auto Parts “Buy Online, Pickup in Store” Return Policy

NAPA Auto Parts return policy states that you must return items:

  • Within 30 days of purchase
  • With an original purchase receipt
  • In person to a NAPA store near you

To find the store near you, use the company’s Store Locator.

NAPA Auto Parts Return Policy for Online Purchases

If you want to return a product that has been delivered to your home, follow these steps:

  1. Contact support center
  2. Receive a Return Goods Authorization number (RGA)
  3. Receive a free shipping label
  4. Send the item via UPS

To ensure proper shipping, billing, and tracking, you need to pack the item securely, preferably in the package it arrived in, and the package must contain two labels:

  1. The RGA shipping label
  2. The UPS shipping label

What Happens When You Return Your Item?

When the store receives the item, they will evaluate it, and you will get store credit for the amount you paid plus taxes in the following 15 days. Note that NAPA Auto Parts will not refund initial shipping fees.

What Happens if You Want To Exchange the Item?

If you bought the wrong part and want to exchange it for a different one, you can do that within 30 days of your purchase, provided that you have a receipt. You can:

  1. Exchange the item in person in a NAPA Auto Parts store
  2. Send the item back via UPS

Returning Used Cores and What To Look Out For

You are eligible for core credit if you have paid a core charge and return the previous core unit. You can return used cores at any time as long as the replacement components are:

  • Purchased at NAPA Auto Parts
  • Returned in the box that came with the new product
  • Brought with a copy of your original purchase receipt
  • Brought to the original NAPA Auto Parts location

Before returning your core, be sure to:

  1. Drain all fluids (excluding batteries)
  2. Seal it in a plastic bag to avoid leaks
  3. Place it in the box of the replacement component you bought from NAPA Auto Parts

Get DoNotPay’s Help When Returning NAPA Auto Parts Items

The NAPA Auto Parts’ return procedure might be too difficult and time-consuming, but DoNotPay can assist you. You can start the return process in minutes with our Return My Purchase tool.

We'll create and send a unique request letter to NAPA Auto Parts informing them of your dissatisfaction with the purchase. We'll also establish a response deadline to help speed things up.

To start your return, follow these four easy steps:

  1. Choose our Return My Purchase product
  2. Provide relevant information and attach photos if needed
  3. Submit your request

If you want to speed up the return procedures with other companies, have a look at some of our useful guides:

ZaraeBaySteve Madden
SHEINAmerican EagleWayfair
WalmartSephoraOld Navy
ASUSNew BalanceCoach

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