How To Return an App: The App Store Return Policy Explained
Did you spend money on an app only to find it disappointing? If you want to know how to return an app to the App Store but are unsure of where to start, you’ve come to the right place! This article will explain the App Store return policy in detail and tell you how to file return requests with other companies fast.
Apple’s App Store return policy can’t be considered customer-oriented. While you can ask for an App Store refund, there’s no guarantee Apple will grant it. The decision to refund app purchases is at the company’s discretion. Your App Store return request may not even be evaluated by a human reviewer.
If you still want to request a refund, do so within 90 days of downloading the app in question. This policy extends to all Apple services, including App Store and iTunes Store purchases.
The App Store return policy must not be used as a way to get free trials, or Apple will flag your request as abuse. You need a valid reason to return an App Store purchase, such as:
- Buying an app by mistake
- Purchasing an app that doesn’t work properly
- Paying for an app but getting nothing
Depending on the individual return policy of each app, you might be taken to the company’s official website to complete additional steps.
Keep in mind that in-app purchases and other consumable content are considered final sales.
If you still have a pending charge, you can’t request a refund until you clear it off. Wait until the payment information is updated to send a refund request.
Once you send the request, Apple may take around two days to evaluate it and issue a refund. The team might reach out to you for further explanation (if necessary).
For purchases paid with an Apple Card, it can take extra 48 hours for Apple to approve and return your credit.
All refunds will be sent to the original source of payment. You can monitor your refund status on the Apple support page.
If you don’t receive the money after a month, consider contacting your debit or credit card issuer.
You can send a return request to Apple in a few ways, as follows:
- Through the website
- Via email
Here’s how you can request a refund through Apple’s official website:
- Go to Apple’s problem report page
- Sign in to your Apple account
- Select I’d like to
- Click on Request a refund
- Choose the reason for your return
- Select the app in question, and click on Submit
You can also send a return request by reporting a problem through your email receipt. Below are the steps to do so:
- Launch the Mail app or your preferred email client from the Home screen
- Locate the message that contains “Your receipt from Apple”
- Click on the receipt of the order you wish to refund
- Select Report a Problem (this will redirect you to Apple’s problem report page)
- Enter your Apple credentials
- Click on Choose Problem and select your issue(s) from the menu
- Follow the instructions to submit the report or get in touch with the app developer
Returning an item to any company can be frustrating and time-consuming, especially if the return policy of the company in question is confusing. Tired of spending hours trying to decipher complicated return policies and sending return requests that go unanswered? DoNotPay can help!
You can file return requests with various retailers in a few clicks using DoNotPay’s Return My Purchase feature. This is what you need to do:
- Log in to your DoNotPay account
- Find our Return My Purchase product
- Answer a few questions
- Sign the letter with your electronic signature and submit it
You will get a personalized return request letter within minutes, with a shipping label you can use to return items free of charge.
Our app’s Return My Purchase product can send return request letters to many well-known companies, including:
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There’s so much more to DoNotPay than filing return requests. With our app, you can cancel any membership, sign up for a free trial risk-free, get a virtual credit card, sign up for a clinical trial, map sex offenders in your area, and demand a refund from any airline.
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