The Ins and Outs of the HomeGoods Return Policy
HomeGoods is a popular brand. As many people shop on their website, some of those orders are bound to be returned.
This guide will give you the complete breakdown of the HomeGoods return policy. You can also to skip the hassle and make returns easier and faster!
The HomeGoods return policy differs slightly for online and in-store purchases. While online purchases can be returned both by mail and to a store, you can return in-store purchases only to a HomeGoods store. Here are the basics:
- Shipping and handling for returns are not free
- Items purchased at HomeGoods cannot be returned to sister companies like T.J. Maxx or Marshalls
- Return requests can be rejected if the items are damaged or used
You can return most items bought online to HomeGoods as long as the package reaches a HomeGoods online warehouse within 40 days of purchase.
HomeGoods items purchased online can be returned:
- By mail
- In store
To return a product by mail, you should send the package to a HomeGoods online warehouse via FedEx. You must include your receipt or order confirmation email in the package and ensure it reaches the warehouse within the stipulated time frame, or you will not be able to get a refund.
A shipping label is included with every online purchase, but in the event that you make a return, a shipping and handling fee of $14.99 will be deducted from your purchase.
To ensure immediate returns and avoid shipping and handling fees, you can return your online purchases to a HomeGoods store near you. These returns are also accepted within 40 days of purchase, and you must show a receipt or your confirmation email to initiate a return request.
If you don’t have a receipt, a valid government-issued ID card will be required. You must also provide a signature when returning online goods to store locations.
Items that cost over $1,000, handbags that cost over $499, and long occasion gowns cannot be returned in store.
Store-bought items can be returned to HomeGoods within 30 days of purchase. You must provide your receipt or a valid government-issued ID to request a return.
In light of the COVID-19 pandemic, if you need to return an item to a store that has temporarily closed, you can make the return within 30 days once it reopens. You can also choose to return the items to another HomeGoods location within the original time period.
HomeGoods allows returns for almost all of their goods as long as:
- The items are undamaged and in their original packaging
- The product was not marked as final sale
- Cosmetic items are not opened or used
- The item is not a gift card
Issuing refunds can take 10–14 days. The following table provides a breakdown of refund types at HomeGoods:
|Items returned without a receipt or after the return deadline
|Products returned with a gift receipt
|Items purchased with a gift card
|Items bought with PayPal that are returned by mail
|Refund to the account
|Items bought with PayPal that are returned in store
|Refund to the account
If you are struggling to make returns to HomeGoods or another retailer on your own, we’ve got your back. You can use our Return My Purchase product to initiate a return request in a few clicks. To do so:
- and search for the product
- Type in a few details about your purchase
- Click Submit
We will generate a custom return request letter and send it to the retailer on your behalf. The letter will include the details of your purchase, the reason for the return, and a deadline so that they know to prioritize your request.
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