Making Sense of the Garmin Return Policy
The Garmin return policy is a tough nut to crack. Luckily, with DoNotPay by your side, you’ll learn the ins and outs of the return procedure! In this step-by-step guide, you will discover how to get rid of unwanted Garmin merchandise without breaking a sweat!
Garmin allows customers to return almost all items for a refund within 30 days of the delivery date. To be eligible for a return, the product you’re returning must be in its original condition. Note that the following items are non-returnable:
- Opened software
- Downloadable items
- Custom products
When returning items to Garmin, you will have to cover all the return shipping costs.
If you wish to return products to Garmin, you have two options to do so:
- Ship them back by mail
- Return them to a store
Before you send the parcel back to Garmin, you have to get an RMA (Return Merchandise Authorization) number. To request one, you should:
- Call Garmin at (800) 800-1020 and explain the reason for your call
- Send a request letter at Powertex Group, Attn: Garmin Gear Returns, 5651 Highway 93, Eau Claire, WI 554701, including the details of your order and information regarding your return reason
- Fill out the Return for Refund Request form by entering your order number and shipping ZIP/postal code and follow any further instructions
Once a representative gets in touch and provides you with an RMA number, send the items to the Garmin warehouse with the RMA number marked clearly on the outside of the parcel.
Miami is the only city where you can find Garmin stores, so you can return most of the merchandise only to one of the two retail locations within 30 days of purchase. Cartography and opened software can’t be returned for a refund, but you can exchange them for the same product.
All returns must be accompanied by the original receipt or a record of the purchase in Garmin’s system. To be eligible for a return, the products must be in their original condition and box, along with the UPC code and all accompanying accessories.
Check the table below for more information about Garmin stores:
|Garmin Store Name||Location and Working Hours|
|Garmin Lincoln Road||
Note that if you wish to return a Garmin product bought from an authorized Garmin dealer, you should consult with the third-party seller’s return policy.
We have summed up all the ways you can initiate a return to Garmin in the table below:
|Can I Initiate a Return Via:||Yes/No|
The Garmin website is not intuitive at all, and there are a lot of details missing regarding the company’s return policy. Although you can find some information about all the ways you can start a return if you dig deeper, step-by-step instructions are not provided. You’ll have to contact Garmin directly, which means that you’ll have to endure endless calls, back-and-forth messages, and declined return forms until you finally (hopefully) get what you’re asking for.
DoNotPay eliminates such annoyances and submits the request in your stead in less than a minute. All you need to do is:
- Sign up for DoNotPay
- Locate our Item Return Request product
- Provide answers to several purchase-related questions and attach photos if needed
- Click on Submit
Once you’re done, we will send a custom return request letter to Garmin containing relevant information about your dissatisfaction with the product. We’ll let you choose whether you want a refund or an exchange, and we’ll make sure you get it instantly by setting a deadline for the merchant. You can make good use of the free return shipping label as well—the courtesy of DoNotPay!
If you want to learn how to return unwanted items to other popular retailers, check out the table below.
|Petco||Crate and Barrel|
Even if you managed to send the products back to Garmin, you probably won’t get your money back that quickly. The customer support agent may keep asking for additional documentation, or they may not respond to your numberless refund requests.
With DoNotPay, you can have the upper hand! Sign in to your DoNotPay account, and follow these steps to get what’s rightfully yours:
- Navigate to our Chargeback Instantly feature
- Click on Get Protected
- Answer several questions
- Click on Sign and Submit
You can expect to receive an email confirmation from us in less than a minute!
If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. These two products aren’t the only tricks DoNotPay has up its sleeve, though!
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