Understanding the Garmin Return Policy

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Making Sense of the Garmin Return Policy

The Garmin return policy is a tough nut to crack. Luckily, with DoNotPay by your side, you’ll learn the ins and outs of the return procedure! In this step-by-step guide, you will discover how to get rid of unwanted Garmin merchandise without breaking a sweat!

Garmin Return Policy—General Terms and Conditions

Garmin allows customers to return almost all items for a refund within 30 days of the delivery date. To be eligible for a return, the product you’re returning must be in its original condition. Note that the following items are non-returnable:

  • Opened software
  • Downloadable items
  • Custom products

When returning items to Garmin, you will have to cover all the return shipping costs.

How To Return Garmin Gear

If you wish to return products to Garmin, you have two options to do so:

  1. Ship them back by mail
  2. Return them to a store

What You Need To Do To Return Garmin Gear by Mail

Before you send the parcel back to Garmin, you have to get an RMA (Return Merchandise Authorization) number. To request one, you should:

  1. Call Garmin at (800) 800-1020 and explain the reason for your call
  2. Send a request letter at Powertex Group, Attn: Garmin Gear Returns, 5651 Highway 93, Eau Claire, WI 554701, including the details of your order and information regarding your return reason
  3. Fill out the Return for Refund Request form by entering your order number and shipping ZIP/postal code and follow any further instructions

Once a representative gets in touch and provides you with an RMA number, send the items to the Garmin warehouse with the RMA number marked clearly on the outside of the parcel.

Garmin Returns to a Store

Miami is the only city where you can find Garmin stores, so you can return most of the merchandise only to one of the two retail locations within 30 days of purchase. Cartography and opened software can’t be returned for a refund, but you can exchange them for the same product.

All returns must be accompanied by the original receipt or a record of the purchase in Garmin’s system. To be eligible for a return, the products must be in their original condition and box, along with the UPC code and all accompanying accessories.

Check the table below for more information about Garmin stores:

Garmin Store NameLocation and Working Hours
Garmin Aventura
  • Aventura Mall, 19501 Biscayne Blvd, Miami, FL 33180
  • Monday–Saturday from 11 a.m. to 7 p.m and Sunday from 12 p.m. to 6 p.m.
Garmin Lincoln Road
  • 513-515 Lincoln Rd, Miami Beach, FL 33139
  • Monday–Thursday from 10 a.m. to 9 p.m., Friday–Saturday from 10 a.m. to 10 p.m., and Sunday from 10 a.m. to 7 p.m.

Note that if you wish to return a Garmin product bought from an authorized Garmin dealer, you should consult with the third-party seller’s return policy.

We have summed up all the ways you can initiate a return to Garmin in the table below:

Can I Initiate a Return Via:Yes/No
In personYes

Return Garmin Gear Effortlessly With DoNotPay

The Garmin website is not intuitive at all, and there are a lot of details missing regarding the company’s return policy. Although you can find some information about all the ways you can start a return if you dig deeper, step-by-step instructions are not provided. You’ll have to contact Garmin directly, which means that you’ll have to endure endless calls, back-and-forth messages, and declined return forms until you finally (hopefully) get what you’re asking for.

DoNotPay eliminates such annoyances and submits the request in your stead in less than a minute. All you need to do is:

  1. Locate our Item Return Request product
  2. Provide answers to several purchase-related questions and attach photos if needed
  3. Click on Submit

Once you’re done, we will send a custom return request letter to Garmin containing relevant information about your dissatisfaction with the product. We’ll let you choose whether you want a refund or an exchange, and we’ll make sure you get it quickly by setting a deadline for the merchant. You can make good use of the free return shipping label as well—the courtesy of DoNotPay!

If you want to learn how to return unwanted items to other popular retailers, check out the table below.

PetcoCrate and Barrel
Victoria’s SecretJCPenney
ZenniLand’s End

How To Get a Refund Promptly if You’ve Already Returned Garmin Gear on Your Own

Even if you managed to send the products back to Garmin, you probably won’t get your money back that quickly. The customer support agent may keep asking for additional documentation, or they may not respond to your numberless refund requests.

With DoNotPay, you can have the upper hand! , and follow these steps to get what’s rightfully yours:

  1. Navigate to our Chargeback Quickly feature
  2. Click on Get Protected
  3. Answer several questions
  4. Click on Sign and Submit

You can expect to receive an email confirmation from us in less than a minute!

Get Your Money Back in an Instant

If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. These two products aren’t the only tricks DoNotPay has up its sleeve, though!

With our app, you can also claim insurance, get an extended warranty, find your missing assets, request refunds from airlines, reduce your property taxes, lower your utility bills, sign up for free trials without getting charged, get free raffle tickets, and a lot more.

If you want to avoid wasting your money, DoNotPay can cancel any subscription or membership in your stead and provide you with a virtual credit card that will prevent auto-renewal charges once your free trials expire!

With DoNotPay, You Can Also Say Goodbye to Waiting in Lines

Are you sick of waiting in lines? So are most of our app’s users! You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative.

If any company refuses to cooperate with you, our app will prepare all of the necessary paperwork and help you send demand letters to it in small claims court. Need to have any of your documents notarized? No worries—DoNotPay will employ an online notary and help you schedule your appointment. You can also e-sign and send the document to anyone using our Online Fax product.

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