An All-Inclusive Guide to the BevMo! Return Policy
Your excitement about your BevMo! purchase can turn into disappointment quickly if you receive the wrong product or the right but non-consumable product! Sending back beverages, especially alcoholic ones, can also be a hassle. Can it even be done? Consult our guide and find out all you need to know about the BevMo! return policy!
You can also use DoNotPay to send products back to BevMo! and many more retailers in less than five minutes!
Before we dive into the BevMo! return policy, it’s important to know that the sale and purchase of all alcoholic beverages must comply with the respective state laws.
BevMo! also does not accept returns for all items. You can only return a product if it is:
- Not consumable
BevMo! only accepts returns if they are made within seven days of delivery. Returns due to overpurchase are not accepted.
BevMo! orders placed online can be received in one of the following ways:
- Pick up the items you ordered at a BevMo! store near you
- You can have the products delivered to you from a store for a non-refundable fee in case of returns—$9.99 for orders that don’t include a keg and $50 for items that do
- You can have your order shipped to you
If you are planning to have your order shipped, here’s what you should keep in mind:
|Product||Can Be Shipped To|
|Wine and other products||California, Arizona, Alaska, Missouri, New Hampshire, New Mexico, Nebraska, Nevada, Oregon, Wyoming, and Washington|
|Beers and spirits||California, Arizona, and Washington|
Due to different state legislation on the sale of alcoholic beverages, BevMo! does not ship all products to all states, and returns across state lines are generally not possible.
BevMo! is pretty strict when it comes to its delivery and return policies. The company insists that all returns be made in compliance with California, Arizona, and/or Washington laws.
If you want to return items to BevMo! via a shipping carrier, you have to call the customer service representatives and request a return/exchange. Here’s how you can reach them:
- Call the customer service team at 1-877-77BEVMO
- Provide your information to the representative who picks up your call and request a refund or an exchange
- Follow the provided instructions to return the products
Customer support is available from 8 a.m. to 5 p.m. PST Monday through Friday. As an alternative, you can dial 925-609-6000 for a full list of BevMo! departments.
Those who wish to skip phone calls can send an email to CustomerService@bevmo.com or use the Contact Us form on the company’s website.
If you would rather return your items to a store, follow these steps:
- Head over to a store near you
- Find the Product Return Desk
- Show them your purchase receipt
- Have the item inspected and return it
BevMo! requires all customers to be over 21 years of age. You will have to prove you are not underage if you want to buy, return, or exchange products, so make sure to bring an ID.
In case you lost your receipt, you can contact the customer support team and receive another proof of purchase. Make sure to prepare the following information before you call:
- Purchase date
- Total amount
- Store location
- Your ClubBev! account number
- Phone number used for the purchase
If you ordered an item online but did not pick it up, you’ll have to contact the store directly and follow their policies to cancel your order or exchange an item.
Initiating a return with BevMo! can be tedious—the seven-day return policy also doesn’t help. If you’re looking for an easier and more hassle-free experience, DoNotPay might just be the solution you need!
Here’s what you need to do to initiate a return request with DoNotPay:
- Sign up for a DoNotPay account
- Locate the Item Return Request product and answer a few questions
- Click Submit
DoNotPay will create and send a custom return request letter to BevMo!, specifying a deadline to speed up the process. The letter will detail out your reason for returning the product as well. We will also get you a free shipping label so that you don’t have to pay extra to send your products back!
If you are facing glitches in the refund process with BevMo!, we can send in a refund request on your behalf! Follow these steps to request a refund with DoNotPay:
- Open the app and find the Chargeback Instantly option
- Click on Get Protected and have a chat with our bot
- Choose Sign and Submit
Looking to return items to other retailers? We have an easy solution that can help you finish these daunting chores the easy way!
Check out some of the companies you can send a return request to using DoNotPay:
|Macy's||Barnes & Noble||Sephora|
DoNotPay Is a Master at Getting What’s Rightfully Yours
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