Athleta Return Policy Demystified
If your item from Athleta did not live up to your expectations, you have every right to return it. DoNotPay is here to simplify the Athleta return policy for you and by showing you how to return the item.
Below are the general terms of the Athleta return policy:
- Athleta has a GIVE-IT-A-WORKOUT guarantee—You can try out the item, and if it doesn't meet your expectations, you have 60 days to return it
- Damaged or defective items can be returned at any time
- Refunds and exchanges are free if you return your item to the store or use the Athleta returns shipping label
- Orders placed online can be returned by mail or to an Athleta store (except for Mail Only items or items purchased on Facebook and Instagram), but in-store purchased items can be returned to a store only
- If you buy a discounted item or a product on promotion, you can exchange the item for one of the same style but different size or color to keep the discounted value. The discount won't apply to an item of a different style
If you’d like to return your item for a refund, it will be processed to the original method of payment. For more details, check out the table below:
|The amount will be credited to the card that was used for the initial payment
|The amount will be credited to the gift card, or another gift card will be issued with the value of the item
|You will get the spent points back in your Rewards account
|PayPal or Apple Pay
|You will receive the refund back to your PayPal or Apple Pay account
|You will receive a refund if you return the item to Athleta and not Afterpay
According to the Athleta return policy, masks and final sale items cannot be returned.
If you would like to visit a store to return your item, follow the steps listed below:
- Locate a store that is closest to you
- Bring the item in its original packaging
- Present the shipping confirmation email or the original credit card that was used for the purchase
- Tell a customer service representative if you want a refund or exchange
You can ship back the items you don’t want anymore using an Athleta returns shipping label that you can generate online. The original shipping and handling charges for items ordered online will not be refunded.
If you’d like to exchange your item for another Athleta product, first do the following:
- Find the item that you like on the Athleta website
- Contact Athleta Customer Service to order the replacement item
To return the items by mail, whether you’re asking for a refund or replacement, follow these steps:
- Open Athleta’s Returns page
- Enter your order ID
- Provide your email address
- Hit Submit and follow the rest of the prompts
- Use the original packaging to pack the item
- Include the previously generated packing slip
- Remove any other labels on the packaging and affix the packing slip
- Ship the package via UPS or USPS
When Athleta processes your return, you will receive a confirmation email.
If you would like to return a gift, you should know that the outcome depends on whether you have the receipt. Check out the details in the table below:
|Do You Have a Receipt?
|What Will Happen?
|You will receive a gift card in the amount of the value paid
|You will need to wait to receive a merchandise certificate in the mail in the value of the current selling price
The most straightforward and stress-free way to return your order to Athleta is with DoNotPay. You won't have to deal with Athleta's complicated policy that might give you a headache in the end. DoNotPay's Item Return product is simple to use and helps you exercise your rights as a consumer.
To begin the simple return process to Athleta with DoNotPay, follow the steps below:
- Open DoNotPay in your web browser and
- Select Item Return Request
- Answer the chatbot's questions about the date, location, and method of purchase
- Select a deadline for the refund
- Include photos of the items, verify your information, and submit the request
DoNotPay will draft a letter and mail it to Athleta automatically, explaining what was wrong with your item and stating you expect to receive a refund by the specified deadline. DoNotPay will also create a free shipping label for you to ship your items to Athleta at no extra charge.
can help with the returns to the following merchants, among others:
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