Make the Levi's Return Policy Work for You

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The No-Nonsense Guide to the Levi's Return Policy

Would you like to exchange your Levi's jeans for another size or just want your money back? Let DoNotPay walk you through your options and show you the simplest way to return your order. This article will explain how to return Levi's items with our , and you won't have to break a sweat!

Levi's Return Policy Broken Down

You can return items to Levi's for a refund or exchange as long as they are:

  • Bought within last 60 days
  • Unwashed
  • Unused

Based on the official Levi's return policy, the return method depends on where you bought the merchandise and is explained below:

Purchase Location Return Method
Levi's websiteMail or bring the item to any Levi's retail store/outlet
Levi's website using PayPal or Apple PayMail the item for a refund

Return it to the Levi's retail store/outlet for credit

Levi's storeMake a return to the Levi's retail store/outlet
Department storeBring the item to the department store where you bought it
Curbside or in-store pick-upsReturn the product to the Levi's retail store/outlet

Refunds are processed to the original payment method.


Here are the most important return policy restrictions:

  • The following items are non-returnable:
    • Custom-made products
    • Future Finish items
    • Final sale merchandise
  • Shipping and handling fees and gift wrap charges are non-refundable
  • Donations made while paying for your item during checkout are non-refundable

What Are Levi's Return Charges?

Returns to the store are free. If you want to return your item by mail, you will be charged a processing fee of $7.50. You will not be charged this fee if:

  • The wrong item was shipped to you
  • You received a defective item
  • You choose a carrier other than FedEx
  • The item you ship for return is in the same package as the item you ship for an exchange

How To Return Levi's Merchandise to the Store

You should consider that some of the stores may be closed because of the COVID-19 pandemic and check the business hours before you head out. To return your items to a store, do the following:

  1. Find your nearest Levi's store
  2. Speak to a sales representative
  3. Explain why you're returning the item and present a proof of purchase

At the moment, all returned items will be quarantined for 72 hours due to the pandemic. It's important to note that If you cannot find the receipt, you can only receive store credit.

How To Return Your Levi's Items by Mail

The steps to return your Levi's items by mail are as follows:

  1. Open the Levi's Exchanges and Returns Center page
  2. Enter your order number
  3. Enter your email address
  4. Select the item for return and either
    • Get a mobile return code for your package and print the label at a FedEx or Walgreens store, or
    • Print the return label yourself
  5. Pack the item and include the packing slip inside
  6. Attach the return label on the package
  7. Drop off the return package at a participating Walgreens or any FedEx location
  8. Visit your account at Levi's website to check the status of your return

When returning items by mail, you need to consider the following:

  • In case you’re requesting a refund, all mail returns are processed at a fee of $7.50. If you are an existing Red Tab or Happy Returns member, the returns are free
  • It may take up to 20 business days from the time your item is received to process the return
  • Once you give the parcel to FedEx, the return cannot be canceled anymore

What About Exchanges?

You need to consider the following before requesting exchanges via mail:

  • Exchanges are free
  • Items can be exchanged only once via mail
  • Once you make the request, you will not be able to change the shipping address
  • Items need to be returned before you can place an order for a replacement item
  • If the item is not shipped within 14 days of your exchange request, the exchange order will be canceled
  • Exchange items cannot be gift-wrapped, considered for promotions, or given price adjustments
  • No other items can be added to exchanges

How To Return Your Levi's Merchandise With DoNotPay

Levi's returns policy is complicated and contains a lot of clauses. As a paying customer, you have the right to hassle-free returns of the items that left you dissatisfied. DoNotPay understands your position and is here to help you.

To use DoNotPay to return your item to Levi's, follow these steps:

  1. Open DoNotPay in your web browser and
  2. Select Item Return Request
  3. Answer our chatbot's questions about the date, location, and method of purchase
  4. Include photos of the item, verify your information, and submit your request

DoNotPay will create a return letter based on your input and send it to Levi's automatically, indicating the deadline for processing your request. Our app will also generate a shipping label so that your wallet doesn’t suffer additional charges.

DoNotPay can also help with the returns to the following merchants and more:


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