The Thread and Thrum of the Rugs USA Return Policy
Is the new bohemian rug from Rugs USA messing with your feng shui? The Rugs USA return policy allows you to return unwanted or damaged items, but not without a few concessions. The process isn’t entirely free of charge, and not everyone is eligible for a return.
To avoid getting the rug pulled out from under you, sign up for DoNotPay. With the help of our robot lawyer, you’ll be able to navigate the Rugs USA return policy with efficiency.
If you’re unhappy with your latest purchase, Rugs USA provides any dissatisfied customer with a 30-day window for returns. You can demand a return if the item isn’t to your liking via the website’s return portal. Rugs USA return policy also offers refunds for goods that have arrived damaged.
Before you put things in motion, you need to make sure the item is eligible for a return. To submit a successful return request, you have to:
- Send the return request within 30 days after the delivery
- Ensure the item in question is in the same condition as it was upon arrival
- Reside within the lower 48 states (contiguous United States)
You can put in a return request via the Rugs USA official site. Here’s how to do it:
- Visit the Rugs USA Return Center
- Type in your email address
- Enter the order number—you can find it in your original email order confirmation
- Click the Start the Return button
- Select the items you want to return and state the reason for returning them
- Wait for the email containing the return label
- Print the return label
- Send your item back via your preferred carrier
If you opt for this method, you should know that:
- The cost of shipping is covered by the customer, following the Rugs USA return policy
- There is a discount for FedEx shipments
- The cost is calculated in advance based on the item type and deducted from the total refund sum
- The return label is invalid after 30 days
The Rugs USA return policy doesn’t allow you to return multiple items at once, even if they were part of a single purchase.
You will have to submit separate requests for each product you wish to return. The store will provide you with a return label for individual items. If you use a single return label on several items, the submission won’t be reviewed, and you won’t get a refund.
While Rugs USA provides international shipping, the return policy only covers deliveries made within the U.S. territory. Any shipments made outside the contiguous United States won’t be processed.
DoNotPay offers an even quicker way to send unwanted or damaged items back to Rugs USA. With our Item Return Request feature, you can start the return process in a matter of seconds.
You can request a return by following these simple steps:
- Go to DoNotPay and sign in to your account
- Click on the Item Return Request product
- Type in the required information and answer a few questions regarding your purchase
- Upload photos of the item(s) if possible
After you’ve submitted your request, DoNotPay will forward it to Rugs USA for further evaluation. They’ll be able to see all the information you listed about the purchase, including the reasons for the return. DoNotPay will also provide you with a return label for entirely free shipping so that you can avoid those additional costs.
Our app can also help you speed things up when dealing with other companies. If you want to learn about the return policies of some of the nation’s biggest brands and retail chains, check out these guides:
It typically takes 5–7 business days for Rugs USA to process a return request letter. Once you return the item, it may take another 5–10 business days to get the refund. If you want to avoid the agonizing wait, try DoNotPay. The app automatically sets a deadline for the evaluation, expediting the process.
If you notice any issues regarding the refund, you can contact the Rugs USA customer service via:
- Phone: 1 (800) 982-7210
- Live chat on its official website
You can’t exchange a Rugs USA item for anything other than financial compensation. If you’re unhappy with the purchase, you’ll have to place a new order instead.
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