ByA Complete Guide to the Payless Shoe Return Policy
In case you have tried to request a refund for a Payless product and failed, don’t worry—this guide is all about explaining what could have gone wrong. We break down the terms and conditions of the Payless shoe return policy, so you don’t make the same mistake twice.
We will also explain how in a few quick steps!
The Basics of the Payless Shoe Store Return Policy
If your Payless item return request got denied, it may be that you exceeded the post-purchase period limit or didn’t send the item according to the vendor’s rules.
The most important thing to note about returning a Payless product is that you have to return it to the vendor within 30 days of your original purchase date.
Other return requirements include:
- Filling out and printing the online Return form
- Sending the form with your return package
You can return a Payless item for any reason—not liking it, receiving it with a defect, or anything in between.
For every returned item, Payless refunds the full purchase price as well as sales tax.
It usually takes Payless seven to ten days to process return requests and credit your original payment method.
How To Return Your Payless Shoe Purchase
You can send your unwanted Payless merchandise back to the vendor using any U.S. courier service. Still, Payless recommends using the services of the following three companies for their parcel tracking capacities:
- USPS
- FedEx
- UPS
Once you decide on the courier, you can send your return item shipment to this address:
Payless.com Returns Processing
40 Logistics Blvd
Walton, KY 41094
Please note that paying the shipping costs is your responsibility, according to Payless’ Terms and Conditions.
In case you are returning a gift item, the vendor will refund the credit card that was used to make a purchase. When returning a gift item, you must also disclose the printed and filled-out Customer Return Form.
How To Contact Customer Support Regarding the Payless Online Return Policy
If you have any inquiries regarding the Payless return policy, you can get in touch with the vendor’s Customer Support via:
- Live chat
For mail inquiries, you can write to:
Payless Shoesource Customer Care
4910 Corporate Centre Dr, Suite 210
Lawrence, KS 66047
You can also reach Payless’ customer specialists at the following email address: customer.service@payless.com.
As for the website live chat agents, their working hours are from 9 a.m. to 6 p.m. Monday through Friday.
| Can You Initiate a Return With Payless Via | Yes/No |
|---|---|
| DoNotPay | Yes |
| Yes | |
| Phone | Yes |
| Yes | |
| In person | No |
Unhappy With Your Payless Purchase? Let DoNotPay Help You Get Rid of It!
If you still don’t feel like going through the entire procedure on your own, you can opt for a refund with the assistance of the DoNotPay app!
DoNotPay simplifies the item return process with the intuitive and user-friendly Return My Purchase feature.
Our AI-powered app drafts and sends a personalized return request to Payless, informing them you would like to return your purchase. To initiate a return request, follow these steps:
- Choose the Return My Purchase feature
- Answer a few chatbot questions
- Click Submit
DoNotPay now takes over the return request process! You should be hearing from Payless.com in no time.
With DoNotPay, you are not limited to submitting return requests to Payless! We can tackle returns with numerous companies across all industries. You will find the list of some of the brands in the table below:
| Kohl's | Walmart | Plato’s Closet |
|---|---|---|
| Under Armour | Macy's | Gucci |
| Office Depot | FARFETCH | Ross Stores |
| OutletPC | Vineyard Vines | Wayfair |
| Guitar Center | Sam's Club | Lulus |
The Company Doesn’t Want To Refund the Damaged Item? We’ll Help You Get Money in Other Ways
If the company you’re dealing with refuses to issue a refund, you can take it to small claims court with your personal AI Consumer Champion assistant. We’ll create any document you may need for the lawsuit, have it notarized remotely, and fax it to anyone you specify in our short questionnaire. Is there anything else you’d like us to help you with? No problem—rely on our AI-powered products to save the day:
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