An Expert’s Guide to the Vineyard Vines Return Policy
Vineyard Vines’ slogan urges their customers to feel good every day, but this can’t be the case when the received items are not what you expected.
How do you return them? Are all items returnable? How long will the return process take?
We will explain everything about the Vineyard Vines return policy in this guide and show you how DoNotPay’s AI tool can help you simplify the return process.
If your Vineyard Vines items are still unused—with all the tags and hygienic liners intact—they are eligible for a return. Customers must have purchased these items on the Vineyard Vines website, app, or in one of its retail stores.
If you have a Vineyard Vines account, take the following steps to return an online purchase via mail:
- Visit the Start a Return page
- Fill in your email address
- Type in your postal code
- Provide the order number
- Click on Begin My Return and follow the instructions
Vineyard Vines allows both mail and in-store returns. If you opt to return your online order to a store, you can only send it to a retail store but not an outlet or partnership store. To return a gift or online and in-store purchases to a retail store, use the Find a Store page and search for stores by state, mile radius, or ZIP code.
If you can’t find your order number or you have some other return questions, you can contact Vineyard Vines’ customer support using these methods:
|Phone||Call customer support at 1-800-892-4982. Their business hours are:
|Email Vineyard Vines at firstname.lastname@example.org|
|Live chat||Click the Open Live Chat button on the Contact Us page|
|Send a letter to:
Attn: Customer Care
181 Harbor Drive
Stamford, CT 06902
|Website||Go to the Ask a Question section on the Contact Us page:
Vineyard Vines does not accept returns for every item. Return eligibility will depend on where the item was purchased and what sale category it belongs to.
The following return conditions apply:
- Altered, personalized, and made-to-order items do not qualify for return or exchange
- In-store purchases will not qualify for a return without a receipt
- Clearance and final sale items do not qualify for return or exchange
- Sample Sale or Whalehouse purchases are deemed final sale and do not qualify for returns or exchanges—returning Whalehouse and Sample Sale online orders is accepted at most locations
- Items damaged from normal wear and tear, accidents, or misuse are not eligible for return
- At its discretion, Vineyard Vines may accept or reject return items from bulk or repeat returners
- Gift cards do not qualify for returns or exchanges
Return items without a receipt or order number could still be accepted. You will have to provide additional information, but it may take more time to process your return.
Vineyard Vines’ return window varies from 30 to 90 days after the purchase date, depending on the item type, category, and availability of proof of purchase documents.
Different types of purchases are reimbursed according to the following rules:
|Order Type||Return Window/Conditions||Refund Type|
|Full-price orders||Within 60 days||Full refund or merchandise credit|
|After 60 days||Purchase-value merchandise credit|
|After 90 days||Previous-value merchandise credit|
|Sale orders||Within 30 days||Full refund or equivalent store credit|
|After 30 days||Purchase-value merchandise credit|
|After 60 days||Previous-value merchandise credit|
|Holiday gift orders||Within 60 days (regular items)||Refund to the original credit card|
|Within 30 days (sale items)||Refund to the original credit card|
|After both windows||Store credit or gift card|
Vineyard Vines outlet store purchases can be returned or exchanged within 30 days of purchase but not at a retail store or the company’s online fulfillment center. Original shipping fees are non-refundable on correctly shipped orders.
To exchange your items, you need to call customer support to arrange the return. To exchange your purchase via mail, fill out the return section of your receipt. This will detail your reason for returning your item, the product information for your replacement item(s), and your contact information.
If your return has a higher value than the exchange item, you will receive a refund equal to the difference in price according to the Vineyard Vines return policy. If your exchange item is pricier than your return item, Vineyard Vines will contact you using your provided contact information to arrange a proper form of payment. Always keep your tracking number, a copy of your shipping label, exchange form, and any other document tied to your exchange request.
Vineyard Vines can take up to 60 days from receiving a returned item to process returns and exchanges. To expedite the process, you can always return unwanted items for a refund using the prepaid return label and place a new order. Only the original purchasers are eligible for expedited processing.
DoNotPay helps take the stress out of the return process by composing a return request letter and sending it to the merchant, including a deadline for processing. You’ll also get a return label to save on shipping costs for returning your item. Follow these steps to return your order the easy way:
- Sign in to your DoNotPay account in a web browser
- Look for the Item Return Request tool
- Answer a few questions
- Submit the request
Are you experiencing return issues with other companies? Use DoNotPay’s learning center to gain insight into the return policies of hundreds of brands:
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