Vineyard Vines Return Policy Explained

Item Return Request Vineyard Vines Return Policy Explained

An Expert’s Guide to the Vineyard Vines Return Policy

Vineyard Vines’ slogan urges their customers to feel good every day, but this can’t be the case when the received items are not what you expected.

How do you return them? Are all items returnable? How long will the return process take?

We will explain everything about the Vineyard Vines return policy in this guide and show you how DoNotPay’s AI tool can help you simplify the return process.


What’s the Vineyard Vines Return Policy All About?

If your Vineyard Vines items are still unused—with all the tags and hygienic liners intact—they are eligible for a return. Customers must have purchased these items on the Vineyard Vines website, app, or in one of its retail stores.

If you have a Vineyard Vines account, take the following steps to return an online purchase via mail:

  1. Visit the Start a Return page
  2. Fill in your email address
  3. Type in your postal code
  4. Provide the order number
  5. Click on Begin My Return and follow the instructions

Vineyard Vines allows both mail and in-store returns. If you opt to return your online order to a store, you can only send it to a retail store but not an outlet or partnership store. To return a gift or online and in-store purchases to a retail store, use the Find a Store page and search for stores by state, mile radius, or ZIP code.

How To Contact Vineyard Vines Customer Support

If you can’t find your order number or you have some other return questions, you can contact Vineyard Vines’ customer support using these methods:

Contact Method Instructions
Phone Call customer support at 1-800-892-4982. Their business hours are:

  • Monday–Friday, 9 a.m. to 6 p.m.
  • Saturday, 9 a.m. to 5 p.m. ET
Email Email Vineyard Vines at tieguys@vineyardvines.com
Live chat Click the Open Live Chat button on the Contact Us page
Mail Send a letter to:

Vineyard Vines

Attn: Customer Care

181 Harbor Drive

Stamford, CT 06902

Website Go to the Ask a Question section on the Contact Us page:

  1. Choose your question category from the My Question drop-down menu
  2. Describe your query in the Comment field
  3. Provide your order number
  4. Fill in your email address or your phone number
  5. Input your first and last name
  6. Click Send Message

What Items Can Be Returned to Vineyard Vines?

Vineyard Vines does not accept returns for every item. Return eligibility will depend on where the item was purchased and what sale category it belongs to.

The following return conditions apply:

  • Altered, personalized, and made-to-order items do not qualify for return or exchange
  • In-store purchases will not qualify for a return without a receipt
  • Clearance and final sale items do not qualify for return or exchange
  • Sample Sale or Whalehouse purchases are deemed final sale and do not qualify for returns or exchanges—returning Whalehouse and Sample Sale online orders is accepted at most locations
  • Items damaged from normal wear and tear, accidents, or misuse are not eligible for return
  • At its discretion, Vineyard Vines may accept or reject return items from bulk or repeat returners
  • Gift cards do not qualify for returns or exchanges

Return items without a receipt or order number could still be accepted. You will have to provide additional information, but it may take more time to process your return.

How Are Returned Items Refunded Under the Vineyard Vines Return Policy?

Vineyard Vines’ return window varies from 30 to 90 days after the purchase date, depending on the item type, category, and availability of proof of purchase documents.

Different types of purchases are reimbursed according to the following rules:

Order Type Return Window/Conditions Refund Type
Full-price orders Within 60 days Full refund or merchandise credit
After 60 days Purchase-value merchandise credit
After 90 days Previous-value merchandise credit
Sale orders Within 30 days Full refund or equivalent store credit
After 30 days Purchase-value merchandise credit
After 60 days Previous-value merchandise credit
Holiday gift orders Within 60 days (regular items) Refund to the original credit card
Within 30 days (sale items) Refund to the original credit card
After both windows Store credit or gift card

Vineyard Vines outlet store purchases can be returned or exchanged within 30 days of purchase but not at a retail store or the company’s online fulfillment center. Original shipping fees are non-refundable on correctly shipped orders.

How Do Vineyard Vines Exchanges Work?

To exchange your items, you need to call customer support to arrange the return. To exchange your purchase via mail, fill out the return section of your receipt. This will detail your reason for returning your item, the product information for your replacement item(s), and your contact information.

If your return has a higher value than the exchange item, you will receive a refund equal to the difference in price according to the Vineyard Vines return policy. If your exchange item is pricier than your return item, Vineyard Vines will contact you using your provided contact information to arrange a proper form of payment. Always keep your tracking number, a copy of your shipping label, exchange form, and any other document tied to your exchange request.

Vineyard Vines can take up to 60 days from receiving a returned item to process returns and exchanges. To expedite the process, you can always return unwanted items for a refund using the prepaid return label and place a new order. Only the original purchasers are eligible for expedited processing.

How Can DoNotPay Help You Return Your Item to Vineyard Vines?

DoNotPay helps take the stress out of the return process by composing a return request letter and sending it to the merchant, including a deadline for processing. You’ll also get a return label to save on shipping costs for returning your item. Follow these steps to return your order the easy way:

  1. Sign in to your DoNotPay account in a web browser
  2. Look for the Item Return Request tool
  3. Answer a few questions
  4. Submit the request

Are you experiencing return issues with other companies? Use DoNotPay’s learning center to gain insight into the return policies of hundreds of brands:

Nordstrom REI Ulta Zara
Wayfair eBay Macy’s H&M
Costco Walmart Target Men’s Wearhouse
SHEIN Sephora Kohl’s Zales

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