All About the H&M Return Policy for No Receipt Returns

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The Guide to the H&M Return Policy With No Receipt

Do you wish to return an H&M item that you have no receipt for but don’t know how to proceed with it? Our guide to the H&M return policy with no receipt has got your back!

We also look into different H&M return options and ways .

The Basics of the H&M Return Policy With No Tag

If you want to return an H&M item that you have no receipt for, the way you proceed will depend on how you bought the item:

  1. In-store
  2. Online

You can only exchange the item for in-store returns without a receipt for the last sale price or current selling price.

For online returns, H&M also offers in-store exchanges only at the current selling price. If you wish to exchange the item for the same one in another color or size, return your item to the H&M retail store and place a new order on the website.

What About H&M’s Return Policy With Receipts?

H&M’s return policy for items with a receipt also differs depending on where you purchased the item.

H&M’s Store Purchase Returns

You can return the following H&M items for exchange or refund:

  • Garments
  • Swimwear
  • Beauty products

You can get a refund for these items if you return them within 30 days. After 30 days, you can only exchange them for another item.

For all H&M designer items you bought in-store, the vendor accepts refund claims within seven days of purchase only if you return them unworn, unwashed, and undamaged.

H&M’s Online Purchase Returns

The items you bought online can be returned in two ways:

  1. In-store
  2. Via carrier services

With in-store returns, you can return H&M garments, swimwear, and beauty products for a refund or exchange within 30 days of purchase. Due to the COVID-19 pandemic, the company introduced extended shipping times for online purchases—45 days.

As for carrier service returns, the return shipping fee of $5.99 will be deducted from your refund. If you want to return items from multiple deliveries in a single package, make sure to include the corresponding return forms inside the package.

In case you have lost the original Return Form that was sent to you, you can print a new one from H&M’s website.

How To Return an H&M Item via a Carrier Service

To properly return your H&M item to the company via mail, follow these steps:

  1. Fill out the Return Form and explain your reason for the return
  2. Place the Return Form with the item in a suitable box
  3. Attach the self-adhesive return label that was included with your order
  4. Take the package to USPS, UPS, or FedEx

Which H&M Items Are Not Eligible for a Return?

Certain items either cannot be returned at all or cannot be returned via certain methods. These include:

  • Final sale items like H&M Gift Cards and undergarments cannot be returned
  • H&M Home items can only be returned via mail
  • In-store purchases cannot be returned via mail
Can You Initiate a Return With H&M ViaYes/No
In personYes

Still Confused by the H&M Return Policy? Let DoNotPay Help You!

Why not let DoNotPay handle the H&M return request for you? You can submit a return request with the vendor using our nifty app in mere seconds.

Here is how it works:

  1. Choose the Return My Purchase feature
  2. Answer a couple of questions about the item you’re returning
  3. Click Submit

With DoNotPay, you can file an item return request with any of these vendors and numerous others:

Guitar CenterSam's ClubLulus
Office DepotAmerican EagleRoss Stores

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