ByThe Guide to the H&M Return Policy With No Receipt
Do you wish to return an H&M item that you have no receipt for but don’t know how to proceed with it? Our guide to the H&M return policy with no receipt has got your back!
We also look into different H&M return options and ways .
The Basics of the H&M Return Policy With No Tag
If you want to return an H&M item that you have no receipt for, the way you proceed will depend on how you bought the item:
- In-store
- Online
You can only exchange the item for in-store returns without a receipt for the last sale price or current selling price.
For online returns, H&M also offers in-store exchanges only at the current selling price. If you wish to exchange the item for the same one in another color or size, return your item to the H&M retail store and place a new order on the website.
What About H&M’s Return Policy With Receipts?
H&M’s return policy for items with a receipt also differs depending on where you purchased the item.
H&M’s Store Purchase Returns
You can return the following H&M items for exchange or refund:
- Garments
- Swimwear
- Beauty products
You can get a refund for these items if you return them within 30 days. After 30 days, you can only exchange them for another item.
For all H&M designer items you bought in-store, the vendor accepts refund claims within seven days of purchase only if you return them unworn, unwashed, and undamaged.
H&M’s Online Purchase Returns
The items you bought online can be returned in two ways:
- In-store
- Via carrier services
With in-store returns, you can return H&M garments, swimwear, and beauty products for a refund or exchange within 30 days of purchase. Due to the COVID-19 pandemic, the company introduced extended shipping times for online purchases—45 days.
As for carrier service returns, the return shipping fee of $5.99 will be deducted from your refund. If you want to return items from multiple deliveries in a single package, make sure to include the corresponding return forms inside the package.
In case you have lost the original Return Form that was sent to you, you can print a new one from H&M’s website.
How To Return an H&M Item via a Carrier Service
To properly return your H&M item to the company via mail, follow these steps:
- Fill out the Return Form and explain your reason for the return
- Place the Return Form with the item in a suitable box
- Attach the self-adhesive return label that was included with your order
- Take the package to USPS, UPS, or FedEx
Which H&M Items Are Not Eligible for a Return?
Certain items either cannot be returned at all or cannot be returned via certain methods. These include:
- Final sale items like H&M Gift Cards and undergarments cannot be returned
- H&M Home items can only be returned via mail
- In-store purchases cannot be returned via mail
| Can You Initiate a Return With H&M Via | Yes/No |
|---|---|
| DoNotPay | Yes |
| No | |
| Phone | No |
| Yes | |
| In person | Yes |
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Here is how it works:
- Choose the Return My Purchase feature
- Answer a couple of questions about the item you’re returning
- Click Submit
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| Kohl’s | Wayfair | REI |
|---|---|---|
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| Office Depot | American Eagle | Ross Stores |
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| Target | Macy’s | SHEIN |
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