Everything You’ve Ever Wanted To Know About the Ashley Furniture Return Policy

Item Return Request Everything You’ve Ever Wanted To Know About the Ashley Furniture Return Policy

A Complete Guide to Ashley Furniture’s Return Policy

Returning a piece of furniture to the store is not the easiest task. Whether you received a damaged, faulty, or low-quality item from Ashley Furniture HomeStore, you should get familiar with the company’s return policy.

Read our step-by-step Ashley Furniture return policy guide, and you’ll stand a better chance of getting your money back. To save time and effort, sign up for DoNotPay and let us do it for you.

The Ashley Return Policy Clarified

According to the Ashley Furniture return policy, you must have a receipt to return your item, and you will receive a full refund if the products:


  • Haven’t been used
  • Come with all accessories and parts
  • Come in the original packaging (unless it was removed due to In-Home Delivery)

Bear in mind that you can’t return clearance items unless they arrive damaged. Return shipping fees may apply in such cases. You may return mattresses and foundations only if they arrive damaged or faulty.

How To Return Items Purchased Online

When making an order on the Ashley Furniture HomeStore website, you were offered two types of delivery:

  1. Standard shipping
  2. Home delivery

Depending on what you chose, the return process will be different.

Standard Shipping

If you chose standard shipping, the purchased item was delivered to you by UPS, DHL, FedEx, or USPS. In case it got damaged in shipping and you wish to return it, call Ashley Furniture customer care within 72 hours after the delivery. Initiate a return according to their instructions, and you can expect a refund as soon as the goods arrive at the company’s warehouse. Shipping and handling fees will be deducted from the refund.

In case you received an item with a manufacturing defect and you discovered it after the 30-day deadline, turn to the manufacturer warranty (if there is one). Ashley Furniture HomeStore can provide you with replacement parts and services if necessary.

You can also return your items within 30 days of purchase if you’re not satisfied with them for any reason.

Contact customer care at 866-436-3393. They’re available Monday–Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT).

Home Delivery

You have 72 hours to initiate a return for a home-delivery item if:

  • You are unhappy with your purchase
  • It arrived damaged
  • It has defects

Call the phone number on your order confirmation to arrange a pick-up, repair, or replacement of the piece of furniture in question. In case you discover defects after the 72-hour time frame, they may be covered by the manufacturer warranty (if there is one).

How To Return Items Purchased in Store

If you purchased an item in one of the Ashley Furniture stores, check the terms and conditions that are usually located on the back of your receipt or contact the store where you made the purchase. You can find the phone numbers of all stores through the Ashley Furniture store locator.

Take a look at the table below to find more info about the ways of initiating a return:

Can You Initiate a Return Request Via Yes/No
DoNotPay Yes
Email No
Phone Yes
Letter No
Website No
In person No

What Are the Ashley Furniture Refund and Exchange Policies?

The company will issue a refund to the original method of payment 7–10 days after receiving the returned item. You will get a refund for the full price of the item, including taxes (in compliance with state law). Shipping, delivery, and handling charges are refundable only in case you return damaged or defective merchandise.

Common Ashley Furniture Return Policy Complaints

A lot of people have complaints about the Ashley return policy. In most cases, people were sent wrong, low-quality, or damaged items. Communication with customer service doesn’t solve any of the customers’ issues, and the return process is painfully slow. In some cases, the company even refused to exchange or accept damaged pieces of furniture.

If you don’t want to deal with unhelpful customer care agents, turn to DoNotPay and return your items without a hitch!

Let DoNotPay Help You Make a Return Hassle-Free

Making a return request can be an exhausting task. If you don’t want to go through so much trouble, ask DoNotPay to step in. Our app will make sure the entire process runs as smoothly as possible.

Once you log in to your DoNotPay account using any web browser, all you have to do is:

  1. Select the Item Return Request feature
  2. Provide some basic details about your purchase and state the reason for returning the item(s)
  3. Include photos (if possible)
  4. Submit the request

As soon as you do it, DoNotPay will generate a custom return request and send it to the company in question. The app will set a deadline for the seller so that your issue gets resolved swiftly.

Our app will also provide you with a return label so that you can send the package back free of charge.

In case other retailers are causing you a headache with their complicated return policies, let us help you out. Some of our many return guides are shown in the table below:

Kohl’s Wayfair SHEIN
REI Costco Princess Polly
Banana Republic Foot Locker Ulta
Macy’s Nordstrom Whole Foods
Target JCPenney Walmart
PetSmart T.J.Maxx Sephora
Dell eBay Advance Auto Parts

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You Don’t Have To Waste Time in Endless Lines

Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.

If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.