Uber Lost Phone—Check Out What You Should Do

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The Fastest Way To Contact Uber for a Lost Phone

Losing any important item is upsetting—losing your phone can make you go crazy! You can’t contact anyone for assistance, and you lose access to important accounts (such as your bank account). If you left it in an Uber, your lost phone could be gone forever if you don’t know how to reach the company.

This guide lists a few options you can take to get your phone back. to find any lost item quickly and smoothly.

Lost a Phone in an Uber? Take These Steps

If you’ve lost a phone in Uber, you shouldn’t panic. Instead, focus your attention on recovering the phone you lost by using one of the following methods:

  1. Contact Uber support team by yourself
  2. Have a friend inform Uber
  3. Retrieve a phone you left in an Uber via DoNotPay

Use Uber Lost and Found Service

If you’re the one who requested the trip but cannot log into your Uber account, you need to report the lost item to Uber by filling out an online form.

Here’s what you should do:

  1. Open the Uber Help page
  2. Type in your first and last name
  3. Enter the email address you use for your Uber account
  4. Provide the phone number(s):
    1. That is connected to your Uber account
    2. That an Uber representative can reach you at
  5. Choose if you’d like Uber to share your phone number with the driver—It’s enough to enter Yes or No here
  6. Enter details about your two latest Uber trips—You should type in, for instance:
    1. Pickup location
    2. Time
    3. Date
    4. Dropoff venue
  7. Provide the specifics of the trip when you lost your phone—You should enter the same data as in the previous box, together with:
    1. The driver’s name
    2. Vehicle information (make, type, and color)
  8. Type in the information about your phone—You should offer as much information as possible, e.g.:
    1. Brand
    2. Color
    3. Location in the vehicle where you placed your phone
  9. Type in the email address you’d like Uber customer service to contact you on
  10. Tick the box at the bottom to confirm you’re not a robot
  11. Click the Send button
  12. Go to your inbox and:
    1. Open the email Uber sent you
    2. Confirm your email address

Upon completing these steps, you’ll have to wait for an Uber support team representative or driver to get in touch with you.

Keep in mind that:

  • The driver can use your phone number once you’ve agreed to share it with them, but Uber won’t be responsible for what happens from that point onward
  • You might be charged an Uber lost item fee when you get your phone back. The amount depends on the driver’s location

Have a Friend Contact Uber Lost and Found

If you left your phone in an Uber, but your friend, colleague, or anyone else requested the drive, that person should report to Uber the lost item.

They should do it by following the steps provided in the table below:

Steps To TakeAdditional Information
Your friend needs to:
  1. Open the Uber app on their phone
  2. Touch the menu icon to access the main menu
  3. Choose:
    1. Your Trips
    2. The trip during which you lost your phone
  4. Tap:
    1. Find lost item
    2. Contact driver about a lost item
If the person who requested the trip for you wants to, they can also provide their phone number to:
  • Call the driver
  • Agree with the driver on how to return your phone

In case your friend cannot reach the driver, they need to:

  1. Return to the Find lost item
  2. Choose the I couldn't reach my driver about a lost item option
  3. Complete the form

Once your friend has completed the required steps, an Uber support team representative should reach out to them to explain further steps.

You could file an Uber complaint if you encounter a problem that should be reported.

DoNotPay Can Contact Uber for a Lost Item in a Flash!

Why would you want to waste time waiting for customer service or the driver to contact you? There‘s no need for you to complete long and complicated forms or bother a friend to get in touch with the driver when there’s an easier way!

DoNotPay can help you get your lost phone, car keys, wallet, or any other item automatically and effortlessly! We can contact Uber, Lyft, MTA, Metro Transit, and any other company or location.

and follow these quick steps:

  1. Open the Find Lost Items product
  2. Let us know where you last had the item—In this specific situation, you should enter Uber
  3. Provide as many details about the object—You could also upload its picture if you have one
  4. Select the date and time when you lost it

As soon as you’ve completed these simple steps, DoNotPay gets in touch with the company or location on your behalf.

Once your lost item is located, we will inform you how you can claim it (by delivery or pickup).

Our AI-powered app can help you retrieve any lost item from different locations. Take a look at the following table to see a few examples:


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