How To File Uber Complaints Fast and Get the Compensation You Deserve
Uber is a ride-sharing app that has started to gain popularity with people who want an alternative to a taxi and public transportation. There are many advantages to using Uber—it doesn't require cash, you can call it in the middle of the night, the drivers are friendly, and it is often cheaper than taxis.
Despite being a more convenient alternative than calling a cab, customers have complained of the Uber drivers taking them on out-of-the-way detours that were not part of their designated route. They also complain of the quality and cleanliness of the cars being lower than expected.
If you've had bad experiences with Uber drivers or the services provided by the company, we'll show you how to file a complaint with the company and, if Uber refuses to give you a refund or address your issue, sue them in small claims court.
How To File a Complaint With Uber
Uber has a feature that allows you to send feedback about your trip experience. There are five possible ratings, which range from 1 (low) to 5 (high). These ratings will help Uber understand what customers like about the service and which areas need improvement.
To rate your ride, tap the "How was your trip?" prompt on the screen and select from "Poor" to "Excellent." You will be prompted with a few items you can rate, such as driver professionalism, arrival time, route taken, and car cleanliness.
The app also provides an opportunity for written feedback—an option to tell Uber what went wrong or what they did right!
If you feel like leaving a review within the app isn't enough, you can contact Uber's customer service through the app by navigating to "My Account," selecting "Help" from the menu, and tapping "Call Customer Support."
The customer service team will then review your case, and if they find that there is a problem with the ride and that you deserve a refund, the team will contact you directly. If they do not feel that you are entitled to a refund, they may ask you to fill out a claim form and mail it back to them.
Alternatively, you can always Tweet your issue @Uber_Support, and someone from the company will likely reply within a day or two.
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Please note that Uber doesn’t use the standard customer service model, meaning that the company does not have a phone number you can call as a customer. All interactions with the customer service are done either through the app or through the official website.
How To Contact Uber As a Driver
Uber drivers have also insisted on a way to contact the company and ask for help and advice in a wide variety of situations.
Drivers can get in touch with customer service through the app the same way as customers do, or they can do it the old-fashioned way by calling 1-800-593-7069.
Note that this number is exclusively for Uber drivers and that they will not take complaints from the customers.
Uber also has an emergency hotline number that's intended for urgent situations only. You can call 800-353-8237 if there's a crash or a similar issue and your driver is unable to call them, or either of you is having a medical emergency.
How To File a Complaint Against Uber
If you want to file a complaint about Uber as a company, rather than complaining about an individual ride, you can contact one of the government agencies who will be in charge of investigating the matter:
- Better Business Bureau (BBB)
- California Public Utilities Commission (CPUC)
- California Department of Motor Vehicles (DMV)
Better Business Bureau (BBB)
Uber has only one office located in San Francisco, and since they are a big company with a large number of customers, they have multiple complaints registered about them.
To file an Uber complaint with the BBB, you need to fill out this online form. You can also head to their office in San Francisco: 156 Battery Street, Suite 100 and file the complaint in person.
California Public Utilities Commission (CPUC)
The CPUC regulates the ride-sharing app so that they are offering services according to specific rules and regulations. To file a complaint with CPUC, you need to file a Utility Complaint.
You can either mail the complaint or visit the CPUC at 505 Van Ness Ave, Suite 500, San Francisco, CA 94102.
California Department of Motor Vehicles (DMV)
Since Uber is considered a transportation network company (TNC), they are required by law to be licensed by California DMV.
You can lodge a complaint against the company by either filling out a consumer complaint form or by mailing a letter to the DMV office: DMV Consumer Affairs, MS H165 PO Box 932345 Sacramento, CA 94232-3450.
How To Sue Uber in Small Claims Court
If you've been wronged by Uber and the company ignores your complaint or doesn't want to resolve the issue and repair the damages they've caused, you can consider suing Uber in small claims court.
To start the legal process, you must first draft a demand letter and send it to the Uber office. If you have a lawyer, he or she can help you draft the letter.
The demand letter needs to include:
- Your name, address, and phone number
- The date of service
- The amount due in damages
- And the reason for suing
- A brief explanation of how you want the Uber to handle the complaint
If the company doesn't respond or rejects your offer, you can escalate the issue and sue them in small claims court.
Some courts allow you to file a lawsuit using an online form, while others might require you to visit the court in person and file the lawsuit with the court clerk.
Once you file the small claims case with the court, it will be entered into a docket. You will have to contact Uber and notify them of your case and give them a chance to respond. They must respond within a certain amount of time—usually 15 days—or you can request for an extension, depending on your state's laws.
If you win your lawsuit against Uber, you will receive your money back plus legal fees.
DoNotPay Can Help You Sue Uber In Small Claims Court and Win
Big corporations often get away with treating their customers poorly because the legal process is lengthy, complex, expensive, and often drags out for months. There’s also the fact that taking a company like Uber to court can be intimidating, especially if you have no legal knowledge.
That’s why DoNotPay is here to help you fight for your rights and get the compensation you deserve.
Our award-winning app can help you sue Uber in small claims court by generating a professional demand letter and completing all the required court filings for you in minutes!
You don’t need to spend thousands on lawyers or waste months of your life dealing with convoluted legal processes and trying to wrap your head around court bureaucracy—DoNotPay does it all for you!
Here’s how you can file a claim against Uber in a few easy steps:
- Open DoNotPay in your and select the Sue Now product
- Tell us how much money the company owes you
- Choose an appropriate reason for your lawsuit
- Answer a few questions from our AI-powered chatbot
- Provide any evidence (screenshots, email receipt, correspondence with Uber) that will help us build your case
That’s it! DoNotPay will email a demand letter to Uber on your behalf, putting legal pressure on the company to resolve your complaint.
We’ll also help you fill out the necessary court filings, so if the company doesn’t respond or refuses to pay the damages, you can escalate the issue and take the case to small claims court.
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