DoNotPay Explains the TriMet Lost and Found Policy

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

The TriMet Lost and Found Department—How To Retrieve Items Lost on TriMet Buses and Trains

If the last place you remember holding your wallet is a TriMet bus, you’re in luck. We’ll tell you how and when to contact the TriMet Lost and Found department and get your belongings back. and use our services to get in touch with TriMet.

What Is the TriMet Lost and Found Policy?

It’s common for people to get distracted and lose track of their belongings during long bus rides. The TriMet Lost and Found department reportedly processes over 20,000 items yearly—from lost phones and car keys to abandoned bicycles and backpacks.

After discovering a lost item in one of their vehicles, the TriMet employees bring it to the company headquarters at:

Portland, OR

United States

701 SW 6th Ave

If you’ve recently lost something during your commute, here’s a brief overview of the TriMet lost and found policy:

  • The TriMet Lost and Found staff holds on to lost items for approximately 14 days
  • You can claim the item outside the 14-day window if you’re unable to collect it
  • TriMet will eventually donate a lost item to charity if nobody shows up to claim it for an extended period
  • Unclaimed lost items that contain highly sensitive data (e.g., ID cards) are destroyed after a while

The Trimet Lost and Found staff is generally lenient toward passengers looking to reunite with their belongings. They famously still keep a 1948 student pass for the Portland Traction Co., hoping that someone might come to claim it!

How To Collect Lost Items From TriMet

Since dropping things in public transport is an everyday occurrence, TriMet has a well-thought-out procedure for lost items. You can initiate the search for your belongings in two ways—by:

  1. Visiting the TriMet Lost and Found portal and filling out a form
  2. Calling or texting the customer support team during the designated hours

Filling Out an Online TriMet Lost and Found Form

TriMet has an online form for customers who wish to report a lost item. All you have to do is complete the following steps:

  1. Go to the official TriMet website using your preferred browser
  2. Click on the Lost and Found portal
  3. Fill out the lost and found slip with the necessary information
  4. Submit the form

If you opt for this method, you’ll need to provide the following information:

  • Your first and last name
  • Your email address
  • A description of the lost item
  • A picture of the item (optional)
  • The location where it was last seen (e.g., bus stop)
  • The exact date and approximate time when you lost it
  • Phone number where the TriMet staff can reach you in case they locate the item

When writing a description of the item, remember to be thorough. Provide accurate and specific details about the object in question. If it’s a lost phone, state the brand, model number, and other discernible features (e.g., wallpaper or phone case).

Contacting the TriMet Lost and Found Department

If you’d prefer to talk to an employee, you can reach out to the TriMet Lost and Found department. The customer service representative will ask you to:

  • State your full name
  • Provide a detailed description of the lost item
  • Tell them when and where you lost it
  • Provide your contact information in case the item is retrieved

You can reach TriMet customer support by:

  1. Dialing 503-238-RIDE (7433)
  2. Choosing Option 6 to file a missing item report

Make sure you contact them on weekdays during their regular business hours. You have a twelve-hour window—from 7 a.m. to 7 p.m.—to submit your report.

It’s also possible to reach TriMet’s customer service team via a text message. If you want a quick response, send the message between 7:30 a.m. and 5:30 p.m.

DoNotPay Can Help You Locate Lost Items With Speed and Efficiency

The TriMet Lost and Found staff are willing to help, but they’re also flooded with daily lost item deliveries. If you want to ensure your slip doesn’t get buried among hundreds of other files, .

All you have to do to access the service is:

  1. Locate the Find My Lost Items product
  2. State where you last saw the item in question—you need to provide the exact TriMet location
  3. Give us a detailed description of the item and provide visuals if possible
  4. Tell us the date and time when you lost it—if you don’t remember the exact time, select the closest one

Once you complete the form, DoNotPay will forward the information to the TriMet Lost and Found department. You’ll receive a notification once they locate your missing item.

DoNotPay can also help you search for lost items in other locations. Take a look at the table below to get a glimpse of our services:

Locations We Can Contact in Your NameLost Items We Can Help You Find

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