Lyft Lost and Found—A Guide to Getting Your Lost Item Back

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Lyft Lost and Found—Get Your Missing Belongings Back Easily

The most common places people lose their stuff in are public transport vehicles. If you end up missing your phone or wallet after a Lyft ride, you should contact the Lyft lost and found department. Should the process turn out to be complicated, to locate your phone, wallet, or any other valuable item easily.

Lyft Lost and Found Options for the Rider

Lyft doesn’t have a traditional lost and found system or a specific pickup location you can visit, prove the item is yours, and claim it back. If you’ve lost something in a Lyft vehicle, you have two options to retrieve it:

  1. By contacting the driver
  2. Getting in touch with customer service (if you lost your phone in a Lyft)

How To Get Your Missing Item Back by Contacting Your Lyft Driver

You need to report the missing item via the Lyft app or link in your email ride receipt. Here are the steps you’ll need to take:

  1. Open the Lyft app
  2. Click on the photo icon in the top left corner
  3. Select Ride history
  4. Choose the ride during which you lost your item
  5. Navigate to the bottom and select the Find Lost Item option
  6. Choose between calling or sending a message to your driver

After your ride ends, the option to contact your driver should appear in the next 24 hours. Lyft uses a masked phone number, so the driver won’t see your info.

Once you manage to reach the driver, you should agree with them regarding pickup. You will have to work within their schedule and maybe travel to meet them.

There is also a $15 lost item fee that you’ll be charged. The entire amount goes to the driver as compensation for their time. Feel free to tip the driver more for helping you out.

If you are a Lyft Pink member, you won’t be charged a return fee.

How To Get Contact Customer Service if You Lost Your Phone in a Lyft

If you lost the phone connected to your account or can't get in touch with your driver, you must contact customer service. Here is what you need to do:

  1. Visit the Lyft website
  2. Open the Lost & Found page
  3. Click on Contact Us link
  4. Answer the questions in the form
  5. Provide the following information:
    1. Description of the lost item
    2. Contact number and email
    3. Time and date when you lost the item
    4. Your drop off location
    5. Your seat in the vehicle
    6. Driver’s name
  6. Click on Submit

Lyft will contact you via email if they manage to find the lost item. You can also call customer service at (855) 865-9553, but the waiting time tends to be long.

DoNotPay Can Search for Your Lost Item Instead of You

You don’t have to bother contacting customer support, waiting in phone lines, and sending emails back and forth—DoNotPay can handle everything on your behalf! Our app will check every place you’ve visited, including:

  • Stores
  • Restaurants
  • Train stations
  • Public transportation

To save yourself some time and energy, you only need to:

  1. Select the Find My Lost Items product
  2. Provide a detailed description of the missing item or upload a photo if possible
  3. Tell us when was the last time you saw the missing object

If the lost item is found, we will let you know right away. DoNotPay will also inform you how to collect the lost object.

Find Anything With DoNotPay’s Help

It doesn’t matter what you lost or where you lost it because DoNotPay can search for your belongings in your stead. The situation is pretty stressful, so don’t hesitate to ask for help. Check out our helpful guides in the following table:

Notorious LocationsLost Phones From Different Operators and ManufacturersDifferent Types of Objects

How Not To Lose Stuff

You are never in complete control of keeping your items safe, but there are some preventive measures you can take. To avoid losing objects in public transport and get them back as soon as possible, you should:

  • Hold your bag in your lap—This should prevent you from leaving it on the seat next to you if you are in a hurry
  • Keep your phone in your hands while in the car—It will ensure you don’t forget it when leaving the vehicle
  • Do not put your phone on silent mode during the ride—If your phone slipped behind the seat, the driver wouldn’t notice it easily. If you call yourself, they should be able to hear it and act immediately

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