Understanding the Soma Return Policy

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Soma Return Policy Explained

Are you unhappy with your Soma order and wondering what to do? Read our Soma return policy guide to learn how you can get a refund or exchange as soon as possible.

We also offer the best information about the return policies of other merchants, such as:

What Is the Soma Return Policy?

You can return and exchange most Soma items within 60 days from the purchase date. Final sale items, gift cards, and gift boxes are not returnable.

Soma Returns With a Receipt

When you return an item with a receipt, you can get a product exchange or a refund to the original payment method. Soma accepts the following as proof of purchase:

  • Original and gift receipt
  • System-validated purchase date and price

Soma Returns Without a Receipt

Have you lost your receipt? Soma may allow you to exchange your item or get a refund in the form of merchandise credit equal to the historically lowest price of the item. Without a receipt, you can only return merchandise amounting to not more than $250 within 60 days—excluding defective items.

Can You Exchange a Soma Item?

You can return and exchange a product if you need a different color or size. All you need to do is circle the items you wish to exchange on your packing slip during the return and indicate what you prefer.

If you wish to exchange an item for a different color or size and require the new item to be shipped before your return reaches Soma’s warehouse, you should call 866-768-7662 to place the order.

Soma Return Policy Exceptions

The following product categories have special return policies:

  1. Full-price bras
  2. Good Morning America Deals & Steals Soma Event merchandise

Full-Price Bras

Full-price bras are the only Soma items you can return even after wearing or washing. They can be returned for any reason under the Soma risk-free bra guarantee.

Good Morning America Deals & Steals Soma Event Merchandise

These items can be exchanged only for different colors or sizes. Refunds are given via PayPal when the seller receives your returned item. When requesting an exchange, the payment method you provide will be billed immediately when your new product is shipped. To initiate an exchange, you should call the special Deals & Steals customer service team at 844-304-9274.

Ways To Return Soma Items

Your return options, according to the Soma return policy, vary based on where and how you bought the item. See the instructions below:

Place or Method of PurchaseWhere To Return
Outlet storeAny outlet store
Full-priced storeAny full-priced store
Full-priced websiteFull-priced website
Airports or cruisesThe original purchase location
Via BorderFreeOnline
Via PayPalStores or via mail

Returning Telephone and Online Purchases

Items purchased online or via the telephone can be returned by mail or to a Soma U.S boutique.

To return online merchandise to a Soma boutique, follow these steps:

  1. Locate the nearest location using the Store Locator tool—search by your city or zipcode
  2. Visit the store
  3. Find a staff member and ask for return instructions

To return via mail, here’s what you will need to do:

  1. Pack your items and include your invoice
  2. Attach the provided prepaid return shipping label to the box
  3. Ship the package to Soma Reverse Logistics DC, 2160 Breckinridge Blvd, Building 200 Suite 250, Lawrenceville, GA 30043, USA

If you don’t have a return label, you can download it from the Returns Portal, and a $7.00 handling fee will be deducted from your refund when Soma receives the parcel. If you are a ShopRunner member, you are eligible for free returns for items purchased using ShopRunner.

How To Return Special Deals & Steals Merchandise

Special Deals & Steals items can be returned by mail. Proceed as follows to start your return:

  1. Pack your items and include the original packing slip
  2. Choose a carrier, for instance, USPS, UPS, or FedEx
  3. Pay the return postage
  4. Ship your package to this address—Soma GMA Deals & Steals Returns,1275 Barrow Industrial Parkway, Winder, GA 30680

How To Return Items to Soma Using DoNotPay

Returns can get complicated if you don’t understand the ins and outs of the company’s return policy. If you don’t want to waste time chatting with the company’s customer support, DoNotPay is what you need.

We will help you get started with your return process in under five minutes. All you need to do is:

  1. Select the Item Return Request feature
  2. Answer quick and easy questions about your purchase and upload photos (if applicable)
  3. Submit your request

DoNotPay will use the information you provide to create your custom return request letter and send it to Soma quickly. The letter will inform Soma if you want a refund or exchange and include a deadline for processing your request. DoNotPay will also provide a return label so you can ship your items free of charge.

If you need to return items to other brands, DoNotPay is here for you. We have the best guides to the return policies of numerous companies, including:

What Is the Soma Refund Policy?

Soma refunds your original form of payment, but for gift receipts, you may get merchandise credit. If you used several payment methods, here’s how Soma prioritizes refund methods:

  1. Merchandise cards/gift cards
  2. Credit cards
  3. Check
  4. Cash

If you used a check, you may opt for a merchandise card or wait for your check to be mailed within 30 days of your return.

Use DoNotPay To Demand a Refund for Your Faulty Items

If Soma has failed to honor its terms of service when you return the item, our chargeback product can help you demand a refund. All you have to do is open and follow these simple steps:

  1. Locate the Chargeback Quickly tool
  2. Select Get Protected
  3. Answer a few questions
  4. Tap Sign and Submit

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