All You Need To Know About the Hollister Return Policy

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A Guide to the Hollister Return Policy

Did you shop at Hollister and end up with damaged items? This guide offers the best information about how the Hollister return policy works so you can return your faulty items and get your money back as soon as possible!

Besides Hollister, DoNotPay also offers information about the return policies of:

The Hollister Return Policy Basics

Hollister’s return policy states the following:

  • You can return or exchange products you’re not satisfied with for up to 30 days since the date of purchase
  • Products you return with a receipt make you eligible for a full refund to your original payment method
  • You will receive a refund in the form of merchandise credit if you receive products with a gift or exchange receipt
  • The items you’re returning must be in their original condition
  • You must return your products to any Hollister store in the same state where you bought them
  • Items purchased at a Hollister outlet store must be returned at that specific location
  • You can’t redeem your gift card or merchandise credit for cash except for locations with a cash back policy

Can I Return My Faulty Items to Hollister Without a Receipt?

Yes, you can return your items to Hollister without a receipt. To do that, you will have to provide valid identification so Hollister can track your returns and prevent the abuse of their policy. If the company accepts your return request, it can only refund you in the form of a merchandise credit.

Changes to the Hollister Return Policy Caused by COVID-19

Purchases you made on or after February 1, 2021, are eligible for returns through June 30, 2021, or 60 days after the date of purchase, whichever is longer. The 60-day deadline refers only to U.S. residents.

Hollister Return Policy—Promotional Sales

Suppose you return some or all items you bought during a promotional sale. In that case, Hollister reserves the right to reduce the coupon or promotional discount amount so it reflects the terms you would qualify for without the items you returned.

For example, you may buy some items during a promotional sale that offers 10% off for purchases above $50. If you return a product or two and the total is under $50, Hollister will adjust your refund accordingly because you’re not eligible for that 10% off anymore.

How To Return Your Products to Hollister

You can initiate a return request to Hollister in two ways:

  1. Online
  2. In store

Initiate an Online Return Request to Hollister

To start your return to Hollister online:

  1. Visit the Help page on Hollister’s website
  2. Locate the Start My Return button under the Returns & Exchanges tab and click on it
  3. Enter your email address and phone number and click on the Look Up Order button if you don’t have a Hollister account. Users that have a Hollister account can click on the Sign In & View Order History button
  4. Follow further instructions

If you’re returning your items to Hollister by mail, ship them to the following address:

Hollister Co. Returns

100 Hollister Co. Way

New Albany, OH 43054


Hollister won’t refund any shipping fees. If you return your items after 60 days of purchase, the company will issue your refund as an e-gift card and send it to the email address you used during purchase.

How To Initiate a Return Request to Hollister in Store

To return your items to a Hollister store:

  1. Prepare the products and proof of purchase
  2. Visit your nearest Hollister store
  3. Ask a representative to process your return request
  4. Provide the necessary information

Return Your Items to Hollister for Free With DoNotPay

DoNotPay offers a free return shipping label so you can return your items to Hollister from the comfort of your home without paying a cent. To return your items to Hollister:

  1. Select our Item Return Request product
  2. Answer a few questions about your Hollister purchase and include photos
  3. Submit the request

We will generate and mail a custom return request letter to Hollister on your behalf. The letter will include a deadline by which the company should process your request to make sure you get a response as quickly as possible.

DoNotPay offers even more guides that can help you return your items to companies such as:

L.L.BeanBed Bath & BeyondDSWHobby Lobby

How Long Does It Take for Hollister To Process My Return Request?

Hollister takes about 14 days after receiving your items to process them. If the company accepts your request, it will credit the payment method you used during the purchase. It may take a couple more days for the payment to appear on your card statement.

Use DoNotPay To Demand a Refund From Hollister

When Hollister accepts your return request, you can demand a refund by doing the following:

  1. in your web browser
  2. Selecting the File a Chargeback feature
  3. Clicking on Get Protected
  4. Answering a few brief questions about the refund you’re demanding

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