All You Need To Know About EyeBuyDirect’s Return Policy

Item Return Request All You Need To Know About EyeBuyDirect's Return Policy

EyeBuyDirect Return Policy Explained

EyeBuyDirect, an online eyeglasses retailer, has thousands of items for you to choose from—but what if your order doesn’t meet your expectations upon delivery? No worries! The EyeBuyDirect return policy allows you to get a replacement or refund.

This guide will help you learn how the policy works and how DoNotPay can help you go through the process more smoothly. All you have to do is register for DoNotPay, and we will generate your return request letter for EyeBuyDirect, eBay, Sephora, or any other company in no time.

EyeBuyDirect Return Policy at a Glance

The company has a fair return policy with two important warranties.


  • The 14-Day Fit & Style warranty allows you to return eyeglasses within 14 days from the delivery date for a refund or replacement without any specific reasons
  • The 365-Day Product Guarantee allows returns within one year from the purchase date for a one-time replacement in case of material or workmanship defects

While returns are free of charge within the first 14 days, you may have to cover shipping for one-time replacements.

The terms and conditions of the return policy do not include damages or return requests arising from:

  • Accidental damages
  • Carelessness
  • Inappropriate care

How To Return EyeBuyDirect Merchandise

EyeBuyDirect is an online retailer and doesn’t have any stores, which means that returns are made by mail only. You have a number of options for initiating the return request:

Can You Initiate an EyeBuyDirect Request via Yes/No
DoNotPay Yes
Email Yes
Phone Yes
Letter No
Website Yes
In Person No

Start the Return via Your EyeBuyDirect Account

You can initiate the return of your unwanted eyeglasses using your EyeBuyDirect account by following these steps:

  1. Visit their website and sign in to your account
  2. Locate My orders in your account and choose the Return item option
  3. Provide your Delivery Confirmation Number to the customer care team
  4. Ship the package

Note that the Return item button in your EyeBuyDirect account will be available for three months after your purchase.

Initiate the Return Request via Email or Call

If you wish to use email or a direct call, you could:

  • Email the company at eyecare@eyebuydirect.com or
  • Call the customer service department at 1-855-EYEBUY1 (1-855-393-2891)

You will obtain a return notice email in which you can follow the shipping instructions.

Return Your EyeBuyDirect Purchases Effortlessly—Use DoNotPay!

If you are still unsure how to go about it, DoNotPay can help draft and send your return request letter for a more convenient return procedure.

All you need to do is:

  1. Sign up for DoNotPay
  2. Find the Item Return Request feature
  3. Respond to queries about your purchase and upload photos (if applicable)
  4. Submit your EyeBuyDirect return request

DoNotPay will use the information you provided to automatically create a custom return request letter and send it to EyeBuyDirect. The letter will explain the reason for the return and highlight whether you want a refund or replacement.

Better yet, DoNotPay will also send you a return label so that you can ship the return package free of charge.

Sending a written request can also be useful in resolving possible disputes later on.

Our app can help you generate return request letters to other companies. All you have to do is follow the same procedure to send a return request to the following sellers:

Walmart Target OnePlus Costco
SHEIN Kohl’s Nordstrom Macy’s
Topman Ulta Wayfair REI

How Long Until EyeBuyDirect Reviews Your Return Request Letter?

EyeBuyDirect promises to contact you within 24 to 48 hours of receiving the official return request. You will receive your refund within 48 hours of providing your delivery confirmation number. If you choose a replacement, you can expect the new item to arrive within their standard delivery time.

The amount refunded will be equivalent to the cost of the item, excluding the shipping fee. To be on the safe side, you can always add the expected processing deadline in your DoNotPay return request.

Use DoNotPay To Effortlessly Demand a Refund for Your Defective Eyewear

If EyeBuyDirect seems hesitant about your refund after you send the merchandise back, our other features can help you. All you have to do is open DoNotPay and follow these simple steps:

  1. Locate the Chargeback Instantly tool
  2. Select Get Protected
  3. Respond to a few questions
  4. Tap Sign and Submit

Here’s How You Can Sue EyeBuyDirect in Small Claims Court With DoNotPay’s Help!

If the company ignores your consumer rights, we can help you sue EyeBuyDirect in small claims court. The quality of our help in such cases has been recognized by the American Bar Association.

Our app will help you by:

  • Drafting a demand letter
  • Completing all court forms
  • Collecting all required paperwork
  • Filing your complaint
  • Developing a script with the best arguments for you to use in court

Get Your Money Back in an Instant

If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. These two products aren’t the only tricks DoNotPay has up its sleeve, though!

With our app, you can also claim insurance, get an extended warranty, find your missing assets, request refunds from airlines, reduce your property taxes, lower your utility bills, sign up for free trials without getting charged, get free raffle tickets, and a lot more.

If you want to avoid wasting your money, DoNotPay can cancel any subscription or membership in your stead and provide you with a virtual credit card that will prevent auto-renewal charges once your free trials expire!

With DoNotPay, You Can Also Say Goodbye to Waiting in Lines

Are you sick of waiting in lines? So are most of our app’s users! You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative.

If any company refuses to cooperate with you, our app will prepare all of the necessary legal paperwork and help you sue it in small claims court. Need to have any of your documents notarized? No worries—DoNotPay will employ an online notary and help you schedule your appointment. You can also e-sign and send the document to anyone using our Online Fax product.