ByOverstock Return Policy—Returning Products to Overstock.com in a Few Clicks
Are you stuck with an Overstock product that doesn’t work for you? Our Overstock return policy guide will walk you through the process of returning items to this famous internet retailer. If you want to spare yourself the trouble of initiating a return, we offer the most efficient solution—let do it in your stead!
Standard Overstock Return Policy
Overstock allows customers to send back most products within 30 days of receiving them. The items you wish to return must be in new, unused condition with all original tags, labels, and accessories.
In case you’re returning Overstock merchandise after 30 days, the company may issue a partial refund depending on the condition of the gear. If you missed the 30-day return window, reach out to Overstock customer care for further instructions on starting a return.
Overstock free returns are not a thing yet. If you’re returning an item due to buyer’s remorse, all shipping costs are your responsibility. In case the return is a result of a failed delivery or defective product, the company will cover the return shipping charges.
Note that the Overstock return policy doesn’t apply to third-party sellers on Overstock.com. To return a product to any of these sellers, you should refer to the seller’s specific rules.
Oversized Item Return Policy
You may return oversized items within 30 days of delivery. Only unused items with all original parts included in the shipment are eligible for returns. Overstock return shipping is at the customer’s cost if you:
- Refuse delivery without inspection
- Miss a delivery appointment
- Return a non-defective or undamaged product
Overstock return shipping cost ranges from $100 to $700 (depending on size and weight of the return shipment), and the amount gets deducted from your refund if the item is not in its original condition once it arrives at Overstock's warehouse.
Jewelry and Watch Returns Policy
When it comes to watches and jewelry, you can qualify for a full, partial, or no refund at all. Upon inspection, Overstock may determine that the product is in excellent, good, fair, or poor condition based on the following criteria:
| Condition | Criteria | Refund |
| Excellent |
| Full refund |
| Good |
| Partial, 40%–80% refund |
| Fair |
| Partial, 0%–40% refund |
| Poor |
| Non-refundable |
Return Policy by Product
Here’s a detailed overview of Overstock’s return policy by product type:
| Product | Return Policy |
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How To Return To Overstock Manually
Since Overstock doesn’t have physical locations, you can only mail in your return. You have to place your order as:
- An Overstock member
- A guest
This determines the return process.
Initiating the Return Process as a Member
Follow the steps below to start the return process as a member:
- Log in to your account
- Select the Orders & Returns option from your dashboard
- Check the Return Item box next to the item you wish to return
- Provide any additional information regarding your order
- Click on Submit Return and then Get Label
- Follow the instructions to return your item
Initiating the Return Process as a Guest
If you placed your order as a guest, you have to:
- Create an Overstock account with the same email address you used to place your order
- Follow the steps explained above to complete the return procedure
Is Overstock Return Policy More Than You Can Handle? DoNotPay Can Take Over
Our AI-powered app will help you get a refund or exchange within minutes—minus the hassle! To start our time-saving return process, you need to:
- Navigate to the Item Return Request feature
- Answer our chatbot’s purchase-related questions
- Upload photos of the product(s) in question
- Click Submit
We will send a customized return request letter to Overstock before you can say refund! Since timing is everything, we’ll also set a deadline to ensure your request gets processed in the shortest possible time.
If you need help returning products to any major brand, check out the practical guides in the table below:
| Ulta | American Eagle | Ross |
| eBay | Nordstrom | Sephora |
| Target | Macy’s | SHEIN |
| Kohl’s | Wayfair | REI |
| Guitar Center | Sam's Club | Lulus |
| Walmart | Figs | Costco |
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