All You Need To Know About the FIGS Return Policy

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A Detailed Guide to the FIGS Return Policy

Are you dissatisfied with your latest FIGS purchase? You shouldn’t settle for mediocre or ill-fitting apparel! Return FIGS merchandise effortlessly by following our comprehensive FIGS return policy guide. You can also get a refund in a tick as soon as you .

FIGS Return Policy in a Nutshell

FIGS accepts returns within 30 days of purchase. The items must be in new, unworn condition, with all tags attached. If the products you wish to return are not in the same state you received them in or you wore or damaged the merchandise, the company may refuse your return.

Although you can return most of the products to FIGS, the following exceptions apply:

  • Before They Go items
  • Custom-made products
  • Final sale merchandise
  • Embroidered pieces
  • All products specified as non-returnable in their description

When shipping two or more different returns back to FIGS, make sure to send them separately. Every label is uniquely encoded and can be associated only with a specific order. If you send two or more items in the same box, only the product related to the label on the box will be processed.

How To Return FIGS Merchandise

FIGS accepts returns only by mail. To complete the return, you should use the system-generated prepaid FedEx return label. Alternatively, you can use the paperless returns option with a QR code.

Follow these steps to complete your return:

  1. Visit the FIGS Returns and Exchanges page
  2. Enter your order number and shipping ZIP code
  3. Select the items you want to send back and provide the required information
  4. Send the items back to FIGS using the resealable shipping bag and the prepaid label you will receive once you complete the return form

You can find your order number:

  • Listed on your order, shipping, and/or delivery confirmation emails from FIGS
  • On the packing slip sent with your order
  • In your order history once you log in to your FIGS account
  • On the reference tab of your tracking number (if you received your package via FedEx)

If you’re using the paperless returns option, have the QR code ready when you arrive at a FedEx store. Once your items have arrived at FIGS’ warehouse, you’ll get an email notification regarding your refund.

FIGS also allows you to send the products back with a carrier of your choice. Ship the parcel to:

FIGS Returns c/o Port Logistics Group

108 S. Mayo Ave,

City of Industry, CA 91789

It’s always better to use the shipping option that includes tracking so that FIGS may assist you if there’s an issue with your return. Note that the company won’t reimburse shipping fees in case you’re using your preferred carrier. Return shipping is free if you use the prepaid label FIGS provides.

International Returns

International returns follow the same pattern. All you need to do is:

  1. Access FIGS’ Returns and Exchanges page
  2. Select the products you want to return and add the necessary details
  3. Click Submit

Once you’ve submitted your request, the FIGS customer service team will email you the instructions to complete your return.

Here are all the methods you can use to initiate a return:

Can I Initiate a Return ViaYes/No
In personNo

How Long Do I Have To Wait for a Refund?

After inspecting the products at the warehouse, FIGS takes seven to ten business days to issue a refund. Orders made with a credit or debit card receive a refund to the original payment method. Keep in mind that some banks might take up to five additional days to transfer the money to your account. If you paid in cash or check, you will receive a cash refund.

Don’t Feel Like Going Through All This Trouble? DoNotPay Will Pick Up the Slack

Returning FIGS merchandise can be super fast and easy with the help of DoNotPay. Save yourself the trouble and stress of filling out complicated return forms. Our groundbreaking Item Return Request product is an elegant solution!

To initiate a return with DoNotPay, follow the steps below:

  1. Click on the Item Return Request feature
  2. Provide answers to several purchase-related questions (attach photos if needed)
  3. Submit your request

This is where DoNotPay steps in! We will send a custom return request letter to FIGS, including details about your reason for return or exchange, as well as a deadline by which you expect to have your return processed. We will also provide a free return label, so you can send the package to FIGS without unnecessary expenses.

If you ordered gear from other popular retailers that didn’t live up to the hype, look the company up in our knowledge base and learn how to send it back.

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