Understanding the Monoprice Return Policy
Whether the product you bought at Monoprice is faulty or you want to return it for another reason, getting familiar with Monoprice’s return policy is crucial. DoNotPay can assist you in creating a return request for unwanted products and help you understand how the Monoprice return policy works.
Monoprice values customer satisfaction and vouches for product quality, which is why you can return almost any item that you are not fully satisfied with. The return period for almost all Monoprice products is 30 days.
When returning an item to Monoprice, you can opt for a:
- Product exchange
If you choose to get a refund, you will be compensated to your original payment method. All refunds are typically processed within seven business days. In case you used your store credit or check, it may take up to 14 business days to process the refund.
If you want an exchange, Monoprice will send a matching item to the provided mailing address.
Nearly all products can be returned for a refund or an exchange, with some exceptions. Take a look at the table below to check whether your item falls under any of the exception categories:
|Items You Can Exchange||Items Accepted for a Partial Refund||Items That Can’t Be Returned|
Quality warranties vary from one product to the next, so make sure to check the product ID on the official website.
You can return the product by mail only. You can initiate a return in one of the following ways:
- Via your Monoprice account
- By contacting customer service
In both cases, you will need to get a Return Merchandise Authorization (RMA). The RMA contains instructions for returning the product and makes your return request valid in the Monoprice system.
To request your RMA and initiate the return process via the My Account page, you need to follow these steps:
- Sign up or log in to your account
- Select the Request Refund/Replacement option
- Choose Refund or Replacement
- Follow the provided instructions to fill out the RMA request
- Submit your request
After submitting your RMA request, you will be notified via email whether it has been approved or if more information is needed. Once your request is processed, you will receive instructions on how to return your item.
In case the option Request Refund/Replacement is greyed, that means that you are not eligible for a return for one of the following reasons:
- The 30-day period expired
- The specific policy of the item in question doesn’t allow returns
If you don’t have an account with Monoprice or need help getting your RMA, you can reach out to customer support by filling out a contact form. Here’s what you need to do:
- Choose the Returns option
- Select either Refunds or Replacements
- Enter your full name, email address, and phone number
- Add any other relevant info regarding your item
- Tap on Submit
A customer support representative will notify you via email and send you the return instructions.
To mail your item back to Monoprice and get your return accepted, you need to:
- Pack the product in its original box
- Add all the accompanying accessories, including cables and manuals
- Mail your package to Monoprice, Inc., 11701 6th Street, Rancho Cucamonga, CA 91730
All returned products are verified and checked by Monoprice staff. Standard products are processed in five to seven days, and the following products may take from seven to ten business days of rigorous inspection:
- Home theatre
- 3D printers
- Products that are not Monoprice-branded
Returning products can be time-consuming as it can often include lengthy and complex processes that can make you give up and stick with the item you are dissatisfied with. This is where DoNotPay comes in!
We will create a personalized return request on your behalf and add a deadline so that the company will process your request in a timely manner. DoNotPay will also get you a return label so that you don’t have to pay for the shipping fees.
Follow these steps to initiate a return:
- Sign up for DoNotPay in your preferred browser
- Pick the Item Return Request feature
- Provide some details about the product you wish to return
- Submit your request
We can help you create stress-free return requests for any item. Read our guides and get familiar with return policies of various merchants, including:
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