Michaels Return Policy Spelled Out—Returns Taken Care Of

Some companies make returning items a nightmare with their overly complicated return policies. We’re here to put a stop to that and stand up for you—the customer. No longer will Michaels Stores and other shops be unreachable!

Learn about the Michaels return policy regarding both online and in-store purchases. If you’re eligible for a return, DoNotPay will ease the process for you by sending a return request letter on your behalf. All you need to do is sign up for our service!

Michaels Store Return Policy

Michaels is a chain of over 1,250 arts and crafts stores in the U.S. That’s the number of stores where you can return your Michaels and Michaels Pro items within 60 days of purchase. The item you want to return has to be new and unused and have the original packaging intact.

You don’t need the receipt to return an item to Michaels, but it helps. If you don’t have one, you’ll need to confirm your identity with a valid ID. Michaels will try assisting you in finding the receipt through your Michaels Rewards program number if you’re enrolled.

Without a receipt, you can get the refund for the item’s lowest value in the past 90 days, in the form of a store return card or merch exchange, meaning you can't get your money back.

Michaels Online Purchase Returns

Online purchase returns can be handled at a Michaels store, but in-store purchase returns can’t be initiated online. Exchanges also can’t be requested online. If you want to exchange an item you purchased from the web store, you need to return it and order a new item.

For online returns, use your delivery invoice or order confirmation email as proof of purchase. Online orders that have been placed can only be changed by calling customer support at 800-555-1212.

Exceptions to the Michaels Return Policy

Returning items is challenging enough without all the exceptions to return policies, yet Michaels has many of them:

• Check purchases have a ten-day waiting period, and they can only be refunded with store credit
• Gift cards and prepaid cards can’t be returned or exchanged, except where required by law
• Purchases made before April 15, 2021 have a 180-day return limit
• You can get a refund for classes in store until the start date of the class
• Custom framing orders can be reworked in the same store locations where they were ordered within two weeks
• Circuit products can only be returned with a receipt and if they are unopened

How To Return Michaels Products

You can return items to Michaels in the following ways:

• By mail
• In store

Returning an Item by Mail

Here’s how to return an item to Michaels by mail:

1. Call Michaels customer care at 1-800-642-4235
2. Ask a support agent for assistance with your return
3. Print the return shipping label a customer support agent will send to you via email
4. Attach the label to the package
5. Drop off your package at the nearest UPS store

Returning an Item to the Store

You can return the unwanted items to your nearest Michaels store. If you have trouble finding one, use the online Michaels Store Locator by entering your ZIP code. When you reach the store, provide the items and the receipt to any store clerk for a refund.

Let DoNotPay Send Michaels a Return Request Letter on Your Behalf

Are you on the brink of giving up on your return because of the complicated policies? We feel your pain and offer our assistance. DoNotPay is an expert at sending request letters, and what better way to handle a return?

All you need to do is follow these instructions:

1. Sign up for DoNotPay
2. Click on the Item Return Request feature
3. Provide us with detailed info about your purchase so that we can generate an airtight request

We’ll send the letter to the merchant and let them know your issue is urgent. They won’t be able to ignore it, and you’ll get the treatment you deserve.

After completing a Michaels Store return, you should check out our other return policy guides for these popular companies:

Michaels Refund Policy

Eligible returns can be fully refunded to the original method of payment, except for debit card and PayPal purchases, which are refunded in the form of cash. Refunds usually take up to two weeks from the day Michaels receives the returned item in its warehouse.

Faulty items that are delivered to you are eligible for a full refund, including the delivery fees.

Get Your Money Back in an Instant

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