The Mejuri Return Policy Cleared Up

Received a piece of jewelry that didn't meet your expectations? Don’t worry if you made the wrong choice! DoNotPay brings you a detailed guide to the Mejuri return policy essentials and explains how to start a return process with no bother!

The Mejuri Return Policy—An Overview

The company has a 30-day return policy, but due to the COVID-19 pandemic, it has been temporarily extended to 60 days from the delivery date. You can only exchange a piece from the Milestone collection (in case you’re exchanging the same types of metal and stone).

Non-Returnable Jewelry

The following items are non-returnable:

• Items with signs of wear and damage
• Items outside the original packaging (box and pouch) and without tags attached
• Jewelry that’s engraved or monogrammed
• Jewelry purchased through a third-party vendor (you must return them to that particular vendor)

Bundles

You cannot return an individual item for a refund, credit, or size exchange—all items of a set have to be returned in their original condition.

Packaging Instructions

Your purchase has to be returned in either the same or smaller packaging. Do not return your items in an oversized box because Mejuri won't accept them.

Shipping Fees

Your original shipping costs are non-refundable. For orders outside of the U.S., Germany, Australia, Canada, and the U.K., additional taxes may apply, which Mejuri is not able to refund.

How To Return a Mejuri Product

You can either return a product in-store or initiate a mail return process online.

In-Store Returns

If your item is eligible for a return and you want to bring the product directly to the store, do the following:

1. Prepare your order number
2. Bring your item to the nearest store, and the personnel will help you further

You can also return a gifted item to a store and get it refunded in store credit.

Mail Returns Initiated Online

If you have an account, follow these steps:

1. Log in to your account and click on My Orders
2. Find the order you want to return and click Return Items
3. Download the return label and drop off the package at the carrier location or schedule a pickup

If you do not have an account:

1. Go to the Returns/Exchanges page
2. Choose an option depending on the country the order was shipped to (click Canada, U.S., or All other countries)
3. Provide your order number and email address
4. Submit the information

Returning Gifted Orders via Mail

According to the Mejuri return policy, the company offers store credit for gifted orders returned within 60 days. If the item is eligible for a return, send an email to contact@mejuri.com asking for a return label.

Include the following information in your email:

• The order number (if you don’t have it, provide the purchaser’s full name and email address)
• The address where the jewelry will be shipped from
• The email address connected to your Mejuri account

It takes up to five to ten business days from the delivery to the warehouse for the company to process a refund.

Return a Faulty Product With Ease! Use DoNotPay!

Returning a product can be an annoying process that involves a lot of back and forth. No worries—DoNotPay can create a custom return letter and send it to the company! We will also set a specific deadline for addressing your request so the company’s aware of your expectations.

With DoNotPay, you can start a return process within minutes! Follow the steps below:

1. Log in to your DoNotPay account
2. Click on the Return My Purchase product
3. Answer questions about your purchase and include photographic evidence if applicable
4. Click on Submit

Are you curious about any other company’s return policy? Explore our knowledge base and find other retailers, such as:

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