Navigate Through the Journeys Return Policy in a Breeze

Item Return Request Navigate Through the Journeys Return Policy in a Breeze

The Ins and Outs of the Journeys Return Policy

Your feet deserve comfort, and you deserve peace of mind. If your items purchased at Journeys don’t fit your feet nor meet your expectations, DoNotPay is here to make the return process much easier with this simplified guide to the Journeys return policy. Put your feet up, and let DoNotPay help!

A Rundown of the Journeys Shoes Return Policy

Journeys gives its customers 365 days to return their shoes, clothing, or accessories for a refund or exchange if they:

  • Are in new condition
  • Still have their original packaging
  • Come with the original receipt or the information from the order confirmation email

Journeys Return Policy for Defective Items

A defective item is a product with an existing flaw, which was unknown at the time of purchase and is the fault of the manufacturer. This does not include normal wear and tear that occurs while using the item.


Journeys will refund or exchange defective items under the following conditions:

  • You bought the item less than 30 days ago
  • You present the original receipt or order confirmation
  • The item is in its original packaging

Journeys Return Policy for Items Without a Receipt

For online orders, Journeys doesn’t send printed receipts or invoices anymore because they want to go green. The order confirmation number you received in your email is enough for returns.

If you can’t find it, contact the Journeys customer service using one of the following methods:

Method Process
Chatbot
  1. Open the Contact Us page
  2. Click on the Chat icon
  3. Enter your name and email
  4. Hit Start Chatting
Text Send your text message to 1-855-852-4180
Email
  1. Open the Contact Us page
  2. Click on the Email icon
  3. Fill in the form and hit Send Email
Telephone (English) Dial 1-888-324-6356 and follow the prompts

Make sure to check out the business hours of the customer service department in the table below:

Monday–Friday 7 a.m.–9 p.m. CT
Saturday–Sunday 8 a.m.–8 p.m. CT

How To Return an Item to Journeys

Returning an item can be troublesome, including the disappointment factor of the item not meeting your expectations. Journeys offers you the option to return unsatisfactory products in person or by mail, but each option has its disadvantages.

In-Store Returns

Returns to the Journeys stores are free. If you want to head down to the store to return an item, here’s what you need to do:

  1. Find the nearest Journeys store
  2. Bring the item with original packing and the receipt or order confirmation
  3. Speak with a staff member
  4. Specify if you want a refund or a replacement

The Disadvantages of In-Store Returns

In-store returns are less favorable these days because of the:

  • Time taken to travel to the store
  • The cost and environmental concerns of transport
  • Health concerns due to the COVID-19 pandemic
  • Time wasted on waiting in lines

Returns via Mail

If you want to return an item for a refund via mail, you will be charged a fee of $7.95—it will be deducted from the refund after processing. If you want an exchange, the shipping is free.

The process depends on how you purchased the item and is explained in the table below:

Place of Purchase Steps To Take
Journeys website
  1. Create a prepaid shipping label on the Journeys Returns page
  2. Send the items back using a shipping service
Journeys store
  1. Print and fill out the return form
  2. Contact the Journeys customer service if you want a prepaid shipping label

If you wish to avoid talking to customer support, you can choose any carrier and mail the parcel to Journeys Order Returns, 635 Genesco Parkway, Lebanon, TN 37090

The Disadvantages of Mail Returns

The disadvantages of mail returns include the following:

  • $7.95 shipping fee for refunds
  • Time taken to ship the item
  • Long processing time—between two and four weeks

How To Return Purchased Items to Journeys Using DoNotPay

The shoes were uncomfortable enough! Kick your feet up and relax. DoNotPay’s chatbot will guide you through the return process without any unnecessary delays or other issues.

Save the time and energy you would spend on traveling, filling out forms, and following up. Start the return process with DoNotPay! All you need to do is:

  1. Open DoNotPay in your browser and set up your account
  2. Select the Item Return Request feature
  3. Answer the chatbot’s questions about your purchase
  4. Include photos of the products you wish to return and click Submit

We will then draft a return request letter explaining what was wrong with your item and whether you want a refund or exchange. The letter will be automatically mailed to Journeys, which saves you a trip to the post office. We will also provide you with a return label so you can ship your item for free.

DoNotPay can also help with returns to the following merchants and more:

Walmart Ulta Costco
eBay Nordstrom Sephora
Target Macy’s SHEIN
Kohl’s Wayfair REI
Office Depot American Eagle Ross Stores
Guitar Center Sam’s Club Lulus

Did Your Journeys Purchase Give You Foot Fungus? Sue Them!

We certainly hope it’s not foot fungus after all, but if you’re unhappy with how Journeys customer support treated you, DoNotPay can help. You can use our app to sue any company that infringes on your consumer rights in small claims court.

DoNotPay can save you from the hassle of getting your own lawyer or filling out paperwork—not to mention paying exorbitant lawyers’ fees. Filing your official complaint, gathering the necessary paperwork, and preparing for a court appearance are now simple and straightforward tasks, thanks to DoNotPay.

Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!

Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, notarizing them, and faxing them—DoNotPay can do it all.

Do you think you’re eligible for a victims of crime compensation program? Our app can help you apply for it. Do you want to get revenge on persistent robocalls, report someone for stalking or harassment, or get your noisy neighbors to be quieter? We got your back!

You Don’t Have To Waste Time in Endless Lines

Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.