The Glasses USA Return Policy Deciphered

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Simplifying the Glasses USA Return Policy—Everything You Need To Know

There’s no guarantee that the pair of glasses you ordered will look the way you expect them to when they arrive, so you may have to send them back. It’s often easier said than done because the return rules tend to be unnecessarily complicated. Are you struggling to understand the Glasses USA return policy? Use this practical guide to figure it out, or .

How Does the Return Policy Work? offers a no-questions-asked, free returns policy. You can return any item you purchased as long as you initiate the process within the specified time frame:

  • Glasses—14 days
  • Contact lenses—30 days

When you make a return within the required window, you may qualify for a refund, exchange, or store credit. The result depends on the circumstances of the original purchase:

Original PurchaseReturn For
First item returned100% refund
Bought with store creditExchange or store credit
ExchangeExchange or store credit

Return Methods for Products doesn’t give you many options when it comes to starting the return process. You can initiate a return in the following ways:

Return Initiation MethodYes/No

How To Return Products to

The return policy stipulates that the only way to ship your item back is via USPS. Follow these steps to return your products:

  1. Visit the returns form page
  2. Input your order ID and email address
  3. Print the prepaid return shipping label
  4. Attach the label to the package containing the products
  5. Mail the package at your local USPS drop box

Once you have shipped the items back to, you need to wait for the delivery confirmation. As long as you meet the conditions detailed above, you can select one of the following three options:

  1. Full refund
  2. Store credit
  3. Exchange for another product

Where Does Receive Returns?

The address to which you must ship your return depends on your location. After you initiate the return process with, they will send you a shipping label with an address specific to your region.

Can You Return Multiple Products in One Order?

Yes, allows returns of multiple items at once. You can ship all glasses and/or contact lenses you are returning in the same package.

How To Check the Return Status

If you’ve already sent your items back to and haven’t heard from the customer service team yet, you can verify the status of your return with USPS. Input your tracking number on their website to confirm whether your return is still in transit or has been delivered.

If you lose your tracking number, don’t worry—you can email the company directly to get a copy.

Are Any Products Non-Returnable?

While you can return glasses and unused contact lenses within specified timeframes, you cannot return used contact lenses. Any contact lenses you wish to send back to must be in their original, sealed packaging.

How Long Does It Take To Process Refunds?

The refund process lasts 10–14 days. That timeframe may change depending on the method of payment on the original order. If you paid by credit card, the refund may appear on the following month’s statement.

If the refund does not come through in that period, you can get in touch with support by:

  1. Phone—1-844-244-1186
  2. Email

How Long Does It Take To Receive Store Credit?

You will receive store credit up to 30 days from the return approval. Store credit will be emailed to you and may take an additional seven days to show up in your inbox.

Understanding the Warranty

The company’s 365-day manufacturer’s warranty protects all their products. This policy covers potential defects or damage attributed to the manufacturer. The warranty does not cover damage resulting from the following:

  • Normal wear and tear
  • Accidents
  • Improper use

Make Returns Stress-Free With DoNotPay

Following each and every step in the return policy is hard work. The good news is that you don’t have to go through it alone—you can use DoNotPay instead.

Our AI Consumer Champion is designed to manage tedious chores for you. We even set a response deadline to ensure you’ll get timely updates from on the status of your return.

Here’s how to get started:

  1. Select the Return My Purchase tool
  2. Provide the requested info and upload a photo if necessary
  3. Submit your request

We’ll take it from there, managing the process on your behalf to ensure it’s as efficient as possible.

Need help with other big-name retailers’ return policies? Check out these easy-to-understand guides to save yourself some time and money:

WayfairGuitar CenterSam's Club
eBayOffice DepotAmerican Eagle
NordstromREIRoss Stores

Item Returns and Other Annoying Tasks Take but a Minute With DoNotPay

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