The Ins and Outs of the GameStop Return Policy [Coronavirus Edition]

Item Return Request The Ins and Outs of the GameStop Return Policy [Coronavirus Edition]

GameStop Return Policy—Coronavirus Affects Your Returns

Not sure how the GameStop return policy during the coronavirus pandemic works? Review our detailed guide below—or better yet, leave the work to DoNotPay.

Does GameStop Accept Returns During the Coronavirus Pandemic?

Yes—GameStop still accepts returns and trade-ins of merchandise on a limited basis. The primary change to the policy is that only credit or credit card-based purchases are eligible for return at the moment.

GameStop has also implemented a range of protective measures to ensure customers can purchase, return, and exchange products safely. These protocols include:


  • Disinfection of all second-hand merchandise is mandatory before resale
  • Employees are subject to daily health screening measures and self-assessments
  • All visitors of GameStop retail locations are required to wear approved face masks
  • Plexiglass shields have been installed at all cash registers
  • Social distancing is mandatory inside GameStop retail locations
  • Business hours have been reduced

What Merchandise Can Be Returned?

The products you wish to return must be:

  1. Unopened
  2. Unworn

Items must be returned with the original receipt, and a government-issued photo ID may also be requested. GameStop reserves the right to refuse a return and requires that the item is sent to the manufacturer.

What Types of Returns Are Prohibited During the Coronavirus Pandemic?

To limit the risk of transmission, GameStop has temporarily suspended return eligibility for items purchased with the following:

  • Cash
  • Check

How Do You Initiate a Return With GameStop?

GameStop offers a limited number of ways to start the return process:

  1. Online
  2. Phone—1-800-883-8895
  3. In person at your local GameStop retail location

What Is the Accepted Timeline for GameStop Returns?

How long you have to return an item purchased from GameStop depends on the type of merchandise:

Item Return Window
Products 30 days
Accessories 30 days
Apparel (with tags) 30 days
Defective products 30 days
Pre-owned merchandise 7 days

How To Return Products to GameStop

GameStop offers two ways to return merchandise respecting the predetermined timeframes:

  • In person
  • By mail

Returning Items in Person

GameStop products can be returned in person at any retail location. Follow these steps:

  1. Ensure the product is in its unopened packaging (unless it was pre-owned)
  2. Bring your original receipt
  3. Include the packing slip (if it was initially purchased online and shipped to you)
  4. Take the item to a GameStop location to initiate the return

Returning Items by Mail

Follow these steps to return GameStop products by mail:

  1. Start your return online or by calling 1-800-883-8895
  2. Print your shipping label
  3. Securely package the item
  4. Attach the shipping label to the parcel
  5. Ship the package at a UPS or FedEx return access point

Are There Limitations to the GameStop Return Policy?

Yes, specific products cannot be returned:

  • Digital content
  • Gift cards
  • Point of Sale Activation cards
  • Individual products purchased as a part of a bundle

Items bought on sale or special promotion may also have limited return eligibility.

What Is GameStop’s Trade-In Policy?

GameStop is famous for its second-hand video game market. They make it easy for customers to buy pre-owned games at a much lower price. Keep in mind that the trade-in policy has specific terms you must follow to exchange your purchased items:

  • Trade-ins are only eligible for store credit
  • A government-issued photo ID and/or a customer profile is required
  • An adult must accompany underage customers to exchange merchandise
  • Customer information may be made available to law enforcement authorities (where required by law)
  • GameStop reserves the right to refuse any trade-in

The above terms are subject to change according to local and state laws that contradict them.

DoNotPay Will Handle Your GameStop Return for You

If you’re sick and tired of reading through GameStop’s numerous terms and conditions—don’t worry because there’s a simple alternative available to you. DoNotPay will manage the process from end to end.

Our AI-powered robot lawyer provides a long list of tools designed to help consumers like you get what they need without all the tedious legwork. DoNotPay’s Item Return Request tool is the perfect solution to your current predicament. We even go a step further and set a response deadline to ensure you get a prompt response.

Here’s how to get the process started:

  1. Make an account or log in to DoNotPay
  2. Select the Return Request tool
  3. Answer a few questions and upload a photo of the product
  4. Submit your request

It’s that easy—instead of going through every step detailed above, you can let DoNotPay take care of it for you.

If you need to return items to other retailers as well, make sure to consult our helpful guides to minimize your work:

Wayfair Nordstrom Guitar Center
Ross Stores Office Depot eBay
REI Walmart American Eagle
Ulta Costco Sephora
Sam’s Club Macy’s Lulus
SHEIN Target Kohl’s

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