An In-Depth Overview of the Evo Return Policy

Item Return Request An In-Depth Overview of the Evo Return Policy

How To Make the Best out of the Evo Return Policy

If you purchased an item from Evo only to find that it doesn’t live up to your expectations, you can always try returning the item and asking for a refund. Is the Evo return policy too complicated for you to bother initiating the process? Our comprehensive guide provides all the details about the Evo return policy.

If you want the most convenient solution to your problem, use DoNotPay to send a return request without hassle!

A Breakdown of the Evo Return Policy

Evo’s return policy states you have 366 days to return or exchange your product if the following conditions are met:


  • The product is new and unused
  • You must send the product back in its original condition and packaging
  • All tags, accessories, and documentation must be included in the return package

In case you have used the product, Evo will not accept the return but will provide assistance with any defects and damages.

If the item is not properly packed, Evo will reject the return request and ship the package back to you, and you will not receive a refund.

How To Initiate the Evo Returns Process

You have two options to start the return process:

  1. Online
  2. In person

Start the Return Process via Evo’s Website

To ship the package back to Evo, you need to follow these instructions:

  1. Enter your order number and email address on Evo’s Returns page
  2. Click on View Order
  3. Answer questions about your item and explain why you are returning it
  4. Print the shipping label emailed to you by Evo
  5. Pack the product into its original packaging, ensuring that no item is left out
  6. Place the shipping label on the package
  7. Ship it to Evo from the nearest UPS location

The cost for shipping your parcel is as follows:

Item Cost
Shoes and flip flops Free
Bikes, surfboards, and smaller car accessories $69—Ground shipping
Longboards $99—Ground shipping
Large rooftop car accessories $150—Freight shipping
All other items $7

Return Your Item at an Evo Store Near You

If you have an Evo store located near you, consider returning the item in person. You should hand over the purchase receipt along with your item to the store manager. All products, except for freight items, can be returned at Evo stores in the following locations during business hours:

  • Seattle
  • Portland
  • Denver
  • Sumner, WA

Can I Exchange My Evo Product?

Evo allows you to exchange your new, unused product with another one by taking the following steps:

  1. Initiate the return process for your current order
  2. Place a new order on the website

You will get a full refund for the returned item once Evo receives the product.

In case you have received a faulty product, you can contact customer support at:

  • 1-866-386-1590
  • 1-206-483-2299 (text only)

You can contact customer support during their business hours, as mentioned below:

  • Monday–Friday from 6 a.m. to 7 p.m.
  • Saturday–Sunday from 8:30 a.m. to 5 p.m.
Can You Initiate a Return Via Yes/No
DoNotPay Yes
Phone Yes
Live Chat No
Website Yes
In Person Yes

DoNotPay Can Simplify Complicated Return Procedures

Do you want to return your Evo product, but the return process seems too burdensome? Spare yourself the trouble and use DoNotPay to initiate a return request and get your item returned within minutes!

Here is what you need to do:

  1. Open DoNotPay in your web browser
  2. Choose the Return My Purchase feature
  3. Answer a few questions about your order
  4. Provide photos of the product if it is faulty or damaged

Our app will generate a customized return letter and mail it to Evo on your behalf. We also set a deadline to make sure your request is processed as quickly as possible.

If you bought another wrong item or the product doesn’t meet your expectations, let us help you out! Our learning center provides helpful guides on the return procedures of the following companies and many more:

Walmart Ulta Costco
eBay Nordstrom Sephora
Target Macy’s SHEIN
Kohl’s Wayfair REI
Office Depot American Eagle Ross Stores
Guitar Center Sam’s Club Lulus

Has Evo Sent You a Faulty Product? Demand a Refund With DoNotPay

DoNotPay can assist you in asking for your money back! Follow the instructions below to get started:

  1. Sign up for DoNotPay
  2. Search for the Chargeback Instantly feature
  3. Answer several questions about your purchase
  4. Tap on Sign and Submit

Evo Wronged You? Sue the Company in Small Claims Court With the Help of DoNotPay

If you feel that Evo is being difficult, DoNotPay can help you take the company to small claims court. Our app can assist you in:

  • Preparing the demand letter
  • Filling out the court forms
  • Collecting all the necessary paperwork
  • Filing your complaint
  • Creating a winning argument to use in court

Item Returns and Other Annoying Tasks Take but a Minute With DoNotPay

Looking into resolving other tedious bureaucratic tasks with the help of our app? Check out a fraction of our product range that can assist you with:

Don’t Stop There—See How We Can Help You Even Further

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