Everything You Need To Know About the Dr. Martens Return Policy

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

The Dr. Martens Return Policy Clarified

Is the Dr. Martens return policy too difficult to go through? Are you struggling to make sense of it? We have it sorted out for you and will show you the easiest way to request a return from Dr. Martens—by .

The Dr. Martens Return Policy—An Overview

You can return any item in its original condition within 30 days from the date of placing the original order. To qualify for a refund or an exchange, the shoebox also has to be intact with all tags still attached.

The Dr. Martens return policy allows no exchanges. If you are not satisfied with your item and would like to order another one, you will need to return the original purchase and then place a new order. Upon your return receipt, the company will issue a refund to the original form of payment.

Based on the Doc Martens return policy, you cannot return or exchange an online purchase in a retail store either.

How To Return a Dr. Martens Product

The Dr. Martens return policy enables returns via mail only. You can initiate a return via the website or via email, but the procedures differ based on where you’re from—different rules apply for U.S., APO/FPO/Puerto Rico, and international customers.

If you are using a return label generated when submitting the return request, $7 will be subtracted from the refund you will receive. This applies to U.S. customers exclusively—return labels are not provided for orders outside the U.S.

The Dr. Martens Return Policy for U.S. Orders

To return your purchase within the U.S. borders, follow these steps:

  1. Go to the Dr. Martens website
  2. Click on Create a Return Label under the Returns tab
  3. Provide your email address and order number/customer reference number
  4. Submit the request
  5. Print a return label you received via email
  6. Address the package to 3627 N Anchor St, Portland, OR 97217
  7. Drop off the package at the closest UPS location

APO, FPO, and Puerto Rico Orders

For APO, FPO, and Puerto Rico orders, you need to:

  1. Reach out to support@drmartens.com to initiate the return process
  2. Write down the tracking number for reference

Once the company receives your returned item, it takes up to three weeks to process the return. The refund will reflect on your original payment method after one to three business days.

If you didn’t receive all items noted on your packing slip, you need to contact customer service as soon as possible and make sure not to misplace any packaging so they can provide assistance.

International Orders

According to the Dr. Martens return policy for international returns, you need to reach out to support@drmartens.com and wait for a customer support representative to contact you and give you further information, including the ship-to address and details on your refund.

Here’s a summary of how you can initiate a return with Dr. Martens:

Can You Initiate a Return Request ViaYes/No
In personNo

Use DoNotPay To Request a Dr. Martens Product Return in a Flash!

Disappointed with your purchase at Dr. Martens, but going through all those steps seems too bothersome? You can start the return within minutes with our AI-powered app! Here’s what you should do:

  1. using any web browser
  2. Locate the Return My Purchase product
  3. Answer a few questions regarding your purchase
  4. Click on Submit

DoNotPay will send a custom return request letter to Dr. Martens and will set a deadline so that the company is aware of your expectations. Another great feature of the Return My Purchase product is that you get a return label to ship the unwanted product free of charge!

Other Company Return Policies We Have Covered

Are you having trouble returning a product to another company? We have guides on hundreds of company returns! Here’s just a fraction of them:

How Long Until Dr. Martens Reviews Your Return Request Letter?

This heavily depends on where you are returning the product from, but it can take over three weeks for the company to fully process your request. This is why opting for DoNotPay is a better idea—we provide a deadline for the company to resolve the issue and ensure you get what’s rightfully yours in no time.

Demand a Refund for Your Faulty Item With DoNotPay

Do you find the uncertainty of waiting for a refund too frustrating? Let DoNotPay do its magic and request a refund by the date you determine! All you need to do is:

  1. and look up the File a Chargeback option
  2. Click on Get Protected
  3. Answer a few questions from our chatbot
  4. Click on Sign and Submit

Having Issues With Dr. Martens? DoNotPay Will Help You Take It to Small Claims Court!

Is the company refusing to issue a refund you are eligible for? With DoNotPay, you can get justice—our app is the world's first AI Consumer Champion to receive recognition by the American Bar Association! We can help you send demand letters to Dr. Martens in small claims court by:

  • Composing a custom demand letter
  • Filling in court papers
  • Collecting the rest of the paperwork
  • Filing a complaint
  • Generating proper argumentation to use in court

No More Faulty Items—DoNotPay Can Send Them Back, Get You a Refund, and Resolve Any Other Issue

DoNotPay is an expert at requesting refunds from various companies and airlines! Once you return your poor-quality purchase successfully, check out how our app can:

Tired of Companies Treating You Unjustly?

With our AI-powered AI Consumer Champion app by your side, you no longer have to tolerate corporate attitudes.

Have you ever signed up for a free trial only for it to turn into a paid subscription automatically? No more—DoNotPay will cancel it on time once you get your hands on our virtual credit card! Is the company you’re dealing with refusing to give you a refund for their unjust action? We’ll take it to small claims court.

If you need a standardized document but don’t want to pay hefty lawyer fees, we’ll create one for you in a flash. Then, you can get it notarized remotely and send it to the court with the help of our online fax tool.

Want your issue solved now?