Skechers Return Policy—Everything You Need To Know for a Quick Refund
Did you buy Skechers shoes you’re not happy with? You shouldn’t settle for anything less than a perfect pair of sneakers. Check out our take the Skechers return policy and learn how to return disappointing items.
In case that you find the procedure long, —your online assistant for product returns and much else—and cut the long process short.
Skechers accepts returns only for merchandise bought on their official website at present. Another criteria you have to meet to get a refund or a replacement is that your sneakers, boots, or other items are unworn or defective.
When returning your unwanted items, remember to provide:
- The original receipt
- The original box or package
By returning unused goods to Skechers, you are eligible for a refund or a product exchange. Note that the latter depends on availability.
Processing your request may take some time—between three and five days, most often. Keep in mind that the Skechers return policy states that the procedure may last up to ten days from the moment they receive your item.
You have two options to return footgear you’re not happy with to Skechers:
- By mail
- To a store
If you’re sending Skechers footgear by mail, accompany the parcel with the UPS return label. It is free of charge for returns within the deadline. If you miss the deadline, you pay for the shipping costs.
Please note that the label isn’t available for the U.S. Territories (Guam, Puerto Rico, etc.), Army Post Office (APO), and Fleet Post Office (FPO). If returning multiple items, you can put them all in one package.
Commence the order by following these steps:
- Go to the official website’s Orders and Returns page
- Enter your order number and email
- Hit Check Status button
- Find the shoes you wish to send back
- Pick the Need to Return this item link
- Choose Use our prepaid return label
- Make sure to separate the label from a completed return form
- Fix the return label to the package on the outside
- Take the parcel to an authorized UPS shipping center
To initiate the in-store return procedure, you need to visit the Skechers website and log in to your account first. Follow these steps to proceed:
- Land on the Orders and Returns page
- Type in your order number and email address
- Check the status of the order
- Locate the items you wish to return
- Select the Need to Return this item link
- Choose the Bring it to our store option
- Print the receipt
Once you have your receipt, you can take the goods to a Skechers retail store.
Whether you will receive a refund or other compensation depends on how you paid the initial order. Customers that used AfterPay are eligible only for merchandise or exchange credit. Note that Guam retail shops are exempted from this type of return.
The Skechers return policy on worn shoes exempts used items from a refund or an exchange. The only compensation for worn items is a credit on an eGift Card.
People give up returning inadequate products for two main reasons:
- Lack of time
- Lack of energy to deal with uncooperative staff
If you have any difficulties—or wish to avoid those—DoNotPay is what you need. It saves you time and completes the procedure on your behalf. To benefit from the use of the world’s first AI Consumer Champion, allocate a few minutes to:
- Create the account or
- Choose the Item Return Request option
- Answer to questions chatbot asks you and attach photos if applicable
- Select the Submit button
When you submit the form, DoNotPay sends the return request to Skechers. In it, the customer support will find out why you wish to return the product. Expect a response soon since the letter includes a deadline.
If you purchased goods as a site guest, return them up to 45 days after the transaction date.
The Skechers return policy entitles Skechers Plus members to a prolonged return date, which is 90 days following the purchase. If you are one of them, remember to use your membership account to benefit from the extended deadline.
After the predetermined period, you can return shoes in their original state for a store credit. Your funds will be available on the eGift Card. Note that AfterPay purchases don’t qualify for the gift card and replacement and must be returned before the deadline.
Use your DoNotPay online assistant to obtain a refund or a replacement from various merchants. Besides Skechers, some of them are:
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