DoNotPay’s Jazzy Guide to the Bose Return Policy

Item Return Request DoNotPay’s Jazzy Guide to the Bose Return Policy

The Bose Return Policy—Is It Chin Music or Will It Rock Your World?

If your new Bose earbuds aren’t hitting the right note, don’t worry. Our breakdown of the Bose return policy will ensure you’re the one calling the tune.

Sign up for a DoNotPay subscription, and you won’t have to deal with tedious phone calls or convoluted forms. With the help of our Ai-based app, you’ll be able to put in a return request to Bose in a matter of minutes.

All About the Bose Return Policy

The company provides a lengthy trial period for most items in the duration of 90 days. If you start a return within that time, you’ll be able to get a full refund. Bose will also cover the shipping costs.


The Bose return policy deviates from the standard procedure in some instances:

Product Type Trial Period/Return Policy
L1 system 115 days
Aviation headphones 60 days
Accessories 60 days
Hearing aids If you want to order hearing aids from Bose, consult the Bill of Sale. The trial period and return policies differ for each product

If you bought your Bose product from eBay or a different online retailer, you won’t be able to return/exchange it. The Bose return policy also doesn’t cover orders made via phone or the Sites.

How To Return a Bose Item

Depending on the type of purchase, there are two ways to start a return:

  1. Via phone (in-store purchases)
  2. Via website (online purchases)

The Bose return policy allows you to keep all the accessories (charging cables, carrier cases, etc.) for both in-store and online purchases. All you have to include in the return shipment is the main part of the product.

The Bose Return Policy on In-Store Purchases

If your Bose items are store-bought, you can start a return by calling 1-800-379-2073. You’ll be asked to provide some purchase-related information, so make sure you have your receipt with you.

How To Return a Bose Item You Bought Online

Unsatisfied customers who bought their Bose item online can send a return request via the official website. Here’s how:

  1. Visit the Bose Returns portal.
  2. Type in your order number in the corresponding field
  3. Enter the email address you used when placing the order
  4. Click the Start a Return button below
  5. Print out the return label
  6. Write the RMA (Return Merchandise Authorization) number on the package
  7. Send the package via a courier service of your choosing, as long as they provide track-shipping. The safest options are USPS, UPS, and FedEx

How To Return Damaged Bose Items

Customers who receive faulty products from Bose should reach out to their customer support service at 1-800-999-2673. Whether it’s an in-store or online purchase, the procedure is the same.

If you notice any damage on your brand new headphones and would like to return them, make sure you:

  • Keep the original box and all packing supplies
  • Pack the item in the original casing
  • Write down the correct RMA number on the parcel. If the digits aren’t legible, Bose will not process your shipment, and you won’t get a refund/exchange
  • Send the return shipment to the following address: Bose Replacements and Returns 3550 East 40th Street Yuma, AZ 85365

Once the return shipment reaches the Bose warehouse, they’ll contact you for further information.

Blow the Whistle on Faulty Products With DoNotPay

DoNotPay is here to make sure you don’t waste time deciphering the Bose return policy. Our stellar Item Return Request tool will enable you to sail through the entire return process. All you have to do is provide information about the purchase and submit your return letter. It takes a few easy steps:

  1. Sign in to DoNotPay with your browser
  2. Access the Item Return Request product
  3. Answer a series of questions regarding the purchase and provide photos (if prompted)
  4. Click Submit to complete the process

Your answers, as well as the reason behind the return, will be forwarded to Bose. The company will also receive a due date for the evaluation of your letter. By setting a deadline, DoNotPay leaves no wiggle room for delays and ensures you get your money back fast.

Bose is not the only company covered by our services. If you’re unsatisfied with an item you bought from a different retailer, DoNotPay will advocate for you.

We are experts on the refund and exchange policies of many popular brands, including (but not limited) to:

eBay Wayfair American Eagle
Walmart Kohl’s JCPenney
Sephora SHEIN Adidas
Target REI Nordstrom
Costco Ulta Macy’s

What Is the Bose Refund and Exchange Policy?

Since there are no shipping costs, the Bose return policy provides a full refund for disgruntled customers. If your return request was approved, you’ll be reimbursed via the original payment method.

The Bose return policy does come with a few exceptions:

  • Gift boxes aren’t eligible for refunds
  • Any discount acquired through bundle purchases will be deducted from the total refund
  • If you want to return a customized order, Bose will charge you a restocking fee (25%)
  • If you used cash or a Bose gift card to buy a particular item, you’ll receive the refund in the form of a mail-sent check

DoNotPay Offers More Than Swift Returns

Our AI-driven app has a plethora of products that can help you save time and money. Once you sign up for DoNotPay, you will be able to:

Check Out Our Full Product Range

There’s so much more to DoNotPay than filing return requests. With our app, you can cancel any membership, sign up for a free trial risk-free, get a virtual credit card, sign up for a clinical trial, map sex offenders in your area, and demand a refund from any airline.

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