ASICS Return Policy—The Complete Guide

Returning items is often a hassle, especially if it’s a pair of ASICS shoes you bought online. Even with shoes purchased in a store, a number of things can go wrong, and you might need to request a return.

This is where the ASICS return policy comes into play. How long can you keep a purchase before returning it, and which items can’t be returned? This guide will walk you through everything you need to know and show you how you can use DoNotPay to make returns easier!

The Key Features of the ASICS Return Policy

ASICS allows customers to return merchandise within 90 days of purchase. This policy works on both online and in-store purchases, and it was adjusted based on the COVID-19 restrictions.

To return your items successfully, you must pay attention to the following:

• The item must be in its original condition with all tags attached
• The packing slip must be attached to the returned package
• You must specify the reason for returning the item

ASICS will only accept returns for items bought on the website or in an ASICS store. Any purchases from authorized retailers are subject to their rules and cannot be returned directly to ASICS.

How To Return an Item to ASICS on Your Own

ASICS items can be returned:

• By mail
• In person

Returning an Item by Mail

To return an item by mail, you must first initiate a return request online. To do so:

1. Visit the ASICS Returns page
2. Provide your order number and email address
3. Fill out the details and print the shipping label
4. Pack your items with the shipping label affixed to the front, and ship the parcel out using a service that provides order tracking facilities

If you are unable to print out the label, you can request one from the ASICS customer support team by calling them at 855-233-3120 or emailing them at customercare-us@asics.com.

Returning Your Item to a Store

To make returns in person, you should visit an ASICS store near you. You must show proof of purchase, such as the order confirmation email, receipt, or a screenshot of the order confirmation page.

Getting a Refund From ASICS

All refunds are issued to the original method of payment. If you are returning a gift item, the refund will be issued to the original purchaser.

If you plan to return any Buy 1, Get 1 items, you are required to return both items to be eligible for a refund.

The following table shows the ASICS refund timelines:

Does ASICS Allow Exchanges?

ASICS does not allow exchanges. If you receive a wrong order or a product that is defective, you should return it and place a new order once you receive your refund.

Not Sure About Returning an Item on Your Own? Use DoNotPay!

If you are having trouble returning items on your own or you would like to cut down the time spent filling out forms, we have a solution for you! All you have to do is log in to your DoNotPay account and:

1. Locate the Return My Purchase feature
2. Enter a few details about yourself and the product
3. Click Submit

We will create a custom return request letter and send it to the retailer on your behalf. The letter will include your reasons for returning the item and the processing deadline to speed up the process.

Can You Return Items to Other Retailers With DoNotPay?

We can help you make quick, hassle-free returns to a number of retailers, including:

No More Faulty Items—DoNotPay Can Send Them Back, Get You a Refund, and Resolve Any Other Issue

DoNotPay is an expert at requesting refunds from various companies and airlines! Once you return your poor-quality purchase successfully, check out how our app can:

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