ByThe Abt Return Policy—The Ins and Outs
Understanding a company’s return policy is often a challenging task. Companies tend to sort their lists of terms and conditions in a confusing way, and customers have a hard time reading them and getting a clear idea of the requirements.
The Abt return policy is not an exception, but we have made it concise and can simplify your return with our nifty product!
to return any item hassle-free!
An Overview of the Abt Return Policy
In case you receive a product you would like to return, the Abt return policy states you can do it either by exchanging it for the preferred one or by requesting a refund. The company issues refunds reflecting the full purchase price of the original order as long as the items are in their original packaging and condition.
For most of the items, Abt accepts returns within 30 days of the purchase date, but there are certain exclusions.
The following products are non-returnable:
- Computers built/adjusted as per customer's request
- Computer software
- Custom-made furniture and bed bases
- Canadel furniture
- Opened video games and consoles
Abt Return Policy Terms for Different Products
Return windows and restocking fees vary based on the product:
| Item Type | Return Policy Specifics | Restocking Fee |
|---|---|---|
| Camcorders, Digital Cameras, Camera Lenses: | 14-day return/exchange window | 15% |
| Coffee Makers & Espresso Machines | 30-day return policy | 20% on used items |
| Cell Phones | 14-day return/exchange policy | $45 on open items |
| Drones | 30-day return policy on unopened items, items damaged in transit, and items with faults | No |
| Dynatrap Mosquito Traps | 15-day return policy on unopened items | No |
| Computers | 30-day return policy for products "dead on arrival," received as damaged, or still unopened |
|
| LEGOS | 30-day return policy on unopened items | No |
| Arcade Games and Game Tables | 30-day return/exchange policy | No |
| Mattresses | The company allows a one-time 90-day comfort exchange for equal or greater value only. Return/shipping costs are covered for in-state purchases | No |
| Bedding/Pillows | 30-day return policy on unopened items | No |
| Travel Accessories & Tumi Products | 30-day return/exchange policy on unused items | No |
| Cargo Carriers & Racks | Five-day return policy/30-day exchange policy on unused items | No |
| Jewelry | 30-day return/exchange policy on unused items | No |
| Segway | 30-day return policy on unopened items or items with manufacturer defects | 25% on opened but non-defective items within the 30-day window |
| Smartwatches | 30-day return/exchange policy on items with all original parts | No |
| Watches | Five-day return policy/30-day exchange policy on unused items | No |
| Pinball Machines | 14-day return/exchange policy | 15% restocking fee |
| Cookware | 30-day return policy on unused items | No |
How To Return an Abt Product
According to the Abt electronics return policy, there are two ways to return an item yourself. You can either do it in-store (if you live in the Chicago area) or send it back via mail. For oversized/overweight products, Abt arranges pickups. If returning a product via mail, you will be paying for the shipping costs. The only exceptions to this rule are the items that were defective upon arrival and UPS shipments.
If you cancel the order or refuse the delivery, you may have to pay the shipping fees.
In-Store Returns
You can return a product directly to one of the Abt stores, but this return method is somewhat restricted and mostly suitable for customers from Illinois since they operate at a single location in Glenview.
Mail Returns via UPS
To return an order via mail, follow these steps:
- Log in to your account on the Abt website
- Choose the products you want to return from the list of your orders
- Print your return shipping label and attach it to both the original box and any additional cardboard box used to secure the product
- Remove the original labels and mark off the old tracking number
- Take the package to a UPS Shipping Center nearby
The Abt return policy enables free returns for qualifying orders only within the continental U.S. (except for orders from Hawaii, Alaska, or Puerto Rico).
Pickups for Oversized/Overweight Products
If an oversized/overweight product was delivered to you via a Freight/LTL carrier, Abt will arrange a pickup from your address.
Made a Purchase You Regret? Start Your Return Process Using DoNotPay!
Requesting a return can be time-consuming, and miscommunication with customer service can prolong the process even further. No worries! With DoNotPay, you are only a couple of clicks away from initiating a successful return process! Follow these steps:
- using any web browser
- Find the Return My Purchase product
- Answer a few questions about your purchase and attach photos if needed
- Submit your request
Our app will generate a custom return request letter and send it to the company! You don’t have to worry about whether your request will be addressed timely—we will set a deadline for the company. Also, we will get you a prepaid return label so you can send the item back free of charge!
Have other faulty items you want to return? Check out but a fraction of the companies we can assist you in returning items to:
- Kohl’s
- Macy’s
- REI
- Wayfair
- Sephora
- Nordstrom
- Target
- Menards
- Barnes & Noble
- Hobby Lobby
- Abercrombie & Fitch
- BevMo!
- Office Depot
- Walmart
- Ulta
- eBay
- Costco
- Old Navy
- Sam’s Club
- Micro Center
How Much Time Does It Take for Abt To Issue a Refund?
According to the Abt return policy, it usually takes two business days upon the receipt and inspection of your return in the Returns Department for the company to issue a refund.
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