A Guide to Steam’s Refund Policy

Item Return Request A Guide to Steam’s Refund Policy

Steam’s Refund Policy Streamlined: Everything You Need To Know

Steam has a lenient return policy for most purchases, but the rules are not always clear for everyone. If that’s why you’re here, worry not. We will explain everything about Steam’s refund policy and tell you how to use our app to send a return request in no time.

What Is Steam’s Return Policy on Software?

Steam allows you to request a refund for most games—whether a game is:

  • Purchased by mistake
  • Incompatible with your device
  • Not to your liking

To get a refund, you must file a request within 14 days of purchase, provided that you have not played the game in question for more than two hours. This also applies to pre-purchased titles and bundles unless stated otherwise.


You will receive a full refund within one week of the request review. Your money will be sent to your initial payment method, be it through the Steam Wallet or other payment processors. Some payment options on Steam that allow refunds include:

  • MasterCard
  • Visa
  • PayPal
  • American Express
  • JCB
  • Discover

If your original payment method doesn’t support a refund, the money will be credited to your Steam Wallet in full.

What Is Steam’s Return Policy on Downloadable Content (DLC)?

Steam can refund unused, unmodified, untransferred DLC of a game that has been played for less than two hours, provided that you file a request within two weeks of purchase. Keep in mind that this policy doesn’t apply to DLCs that are marked as non-refundable on the Store page.

Steam’s Return Policy on In-Game Content

Refunds for in-game purchases are only applicable to games developed by Valve as long as they haven’t been modified, used, or transferred in any way. You must send a refund request within 48 hours of purchase.

Unless otherwise stated on the checkout page, Steam doesn’t offer refunds for in-game content created by third-party developers.

Does Steam’s Return Policy Apply to Steam Wallet Top-Ups?

You can ask for your Steam Wallet funds to be refunded within two weeks of purchase, as long as you’ve purchased the funds on Steam and haven’t used them.

Will Steam Refund a Gift?

If a Steam gift is unredeemed by the recipient, you will get a refund within the standard Steam’s refund period. Gifts that have been redeemed can also be refunded so long as the giftee initiates the refund. Keep in mind that the two-hour playtime limit also applies to refunds on redeemed gifts.

Steam’s Refund Policy—Exceptions

You can’t ask for a game refund if you’ve been banned by the Valve Anti-Cheat System (VAC) or if Steam deems that you’re abusing the refund system.

Video content like movies, series, clips, and tutorials are non-refundable unless the video in question belongs to a refundable non-video content.

What Is Steam’s Return Policy on Hardware?

Most hardware purchased on Steam is eligible for a refund, as long as it’s undamaged and uncompromised. You will be responsible for any damages that occur to the hardware while it’s in your care.

Be sure to request a return within the following time frame:

Product Category Refund Request Deadline
Valve Index Hardware Within 14 days of the transaction date
Other Hardware Within 30 days of purchase

You will be reimbursed up to two weeks after Steam receives the item. The reimbursed amount will be the price you paid plus the initial delivery charges. Keep in mind that the latter applies to the least expensive delivery method only.

How To Return a Game on Steam

You can request a refund for a game purchased on Steam by following these steps:

  1. Go to Steam Support
  2. Log in to your Steam account
  3. Select Purchases
  4. Click on the game you want to get a refund for
  5. Choose the reasons for requesting a refund
  6. Fill in the request form
  7. Select the payment method from the drop-down menu
  8. Submit the form

You will receive a confirmation email once the form is successfully submitted.

How To Return Steam Hardware

You can return hardware purchased on Steam by doing the following:

  1. Log in to your account to initiate a request via Hardware Steam Support
  2. Fill out the Return Merchandise Authorization (RMA) sheet
  3. Pack the item alongside the RMA sheet in its original packaging or another suitable container
  4. Attach a shipping label to the box
  5. Mail the parcel

Be sure not to lose your shipping receipt in case you need to confirm your delivery.

DoNotPay Offers a Hassle-Free Method of Filing a Return Request

Filing a return request with Steam can take up so much of your time. The good news is, you don’t have to go through all of that hassle because DoNotPay can help. Here’s how our app works:

  1. Access your DoNotPay account from any browser.
  2. Locate the Return My Purchase product
  3. Answer a few questions about your purchase
  4. Submit the form

Our app will send a return request letter within minutes and generate a free shipping label for your convenience. The letter will state the solution you demand from the merchant and set a deadline for its timely completion.

Can DoNotPay Help Sending Return Requests to Other Stores?

Our app can help you file return requests with various businesses, including:

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