Sleep Number Return Policy Decoded and Explained
If you can’t get any good sleep after purchasing a bed from Sleep Number, help is on its way. In this article, DoNotPay will break down the Sleep Number return policy and let you know which products you can return and under what circumstances.
As soon as you sign up, we can also handle the return in your stead if you don’t feel like going through the process alone!
The Sleep Number return policy has specific rules and conditions for returning items, and they are as follows:
- Online returns are the only feasible option for most items you buy—Retail stores don’t process return requests except for DualTemp™ layers
- Only returns authorized by Sleep Number are valid—If you decide to send the item back before getting permission, the company may refuse the return, in which case you won’t receive a refund or credit
- Only items in good condition are returnable—Once the company receives them, you’ll get reimbursed for the purchase price (minus any shipping or delivery fees)
To qualify for a refund or an exchange, file a request within 30 days from the date of the transaction. Keep in mind that the merchant has to receive an authorized return no later than that.
You can initiate a return according to the Sleep Number bed return policy for any item except the following:
- Upholstered Furniture Collection because these items are custom-made
- All Factory Outlet, Display, Demo, Closeout Merchandise, and Clearance goods
- FlexFit™ 1, FlexFit™ 2, and FlexFit™ 3 adjustable bases—You can’t get a return authorization for these goods for two reasons:
- Unique handling
- Specific delivery requirements
Regarding the Bedding Collection’s beddings and pillows, you are eligible for a one-time exchange within 30 days of the transaction.
According to the Sleep Number return policy, the entire retail value of gift-with-purchase promotional products is deducted from any return refund. There are exemptions from this rule if:
- The law bans such a deduction
- You return a promotional item
The Sleep Number return policy specifies that the customer is responsible for shipping costs. Depending on the circumstances, you will be required to pay:
- $199–$249 per delivery plus taxes
- $29.99 per label for items that qualify for UPS shipping
You can check out all available methods of returning a faulty item to Sleep Number in the table below:
|Can You Place a Return Request Via||Yes/No|
You can call the Sleep Number’s Customer Service Center at (800) 472-7185. They will provide you with a Return Service Order (RSO) number necessary to return the product.
Once Sleep Number accepts your return request and receives the merchandise, they will send funds to your original payment method. The money will appear on your bank or credit card account within the next 21 days.
Before you decide to go through the return process on your own, bear in mind that Sleep Number customers frequently complain about the company’s customer service. Even if you reach a customer service agent and they show a willingness to cooperate, following their instructions leaves plenty of room for slip-ups.
A much simpler and far more reliable way to return a product is with DoNotPay. We will simplify the process and make sure you get a refund or exchange for the faulty product in record time!
DoNotPay is your way out of a complicated and time-consuming return procedure. Our app will save you time and money by allowing you to complete the process in a few simple steps and eliminating shipping fees for you. As a bonus, you won’t have to deal with moody customer support agents.
The solution is only several clicks away—all you have to do is:
- Log in to DoNotPay
- Choose the Item Return Request feature
- Answer the questions the chatbot asks you and add images, if applicable
- Hit the Submit button
Based on your answers, DoNotPay generates a custom letter that we send to Sleep Number. The letter contains information about why you wish to return the item and whether you’d prefer a refund or an exchange.
A specific response deadline informs the company when they are due to contact you. We also add a return label, so you don’t have to cover the shipping costs. Having the form in writing may prove beneficial for you if the vendor decides to file a dispute.
You can use DoNotPay to send a product return request to any merchant, whether they are wholesalers or retailers. Refer to the following table to find some of them you are familiar with, discover others, and examine their return policies:
|Barnes & Noble||Macy’s||eBay|
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