A Walkthrough of the Pier One Return Policy
Getting a faulty product is always a disappointing experience, and you deserve proper compensation. To avoid other users’ reported misunderstandings with the company that can prolong the process, make sure to fully understand the Pier One return policy. Our guide is here to help you use it to your benefit!
Based on the Pier 1 return policy, you can return the vast majority of the products and get a store credit as long as you send them back within 30 days of delivery. You should wait up to 21 days before reaching out to customer support to check the return status.
Returns are refunded to the customer by store credit you can redeem on the official website. Shipping charges are non-refundable unless the item arrived damaged, in which case Pier 1 will send you a replacement item at its own expense or issue a refund.
The following items are non-returnable:
- Items that are not in as-new condition and the original packaging
- Clearance items
- Final sale items
- Customized items
- Individual items that were parts of bundles at discount rates (occasional sales such as “4 for $20”)
- Items marked non-returnable at the checkout or by default (stated in the product description)
- Assembled items
- Bedding products
As Pier 1 operates online only, there are no in-person returns. Mail returns are possible, but to initiate a return/exchange and receive further instructions, you will have to reach out to the customer service team, either:
- Over the phone at (888) 384-0700
- By sending an email to email@example.com
If you find the Pier 1 return policy burdensome and want to start a return process without the frustration of having to deal with the company directly, we can help you by sending a custom return request letter. You only need to follow these steps:
- using any web browser
- Locate the Return My Purchase product
- Answer a few questions about your purchase and attach photos if any
- Submit the request
Sending a request in written form is useful as it prevents unpredictability and back-and-forth emailing with customer service and sets clear expectations right away! We can even provide a deadline to the company to ensure it addresses your request timely!
Our app can also get you a return label so you can send the product back free of charge!
DoNotPay can also assist you with returning products to other sellers, such as:
According to the Pier 1 return policy, the company usually issues a refund in up to seven business days upon processing the return.
After you have returned the faulty product, it might take some time for the company to issue a refund.
Does the process take longer than what the Pier 1 return policy states it should? DoNotPay has a solution for that, too! We can send an airtight refund request letter in minutes.
Open DoNotPay in any web browser and do the following:
- Locate the File a Chargeback option
- Select Get Protected
- Answer a short set of questions on your purchasing experience
- Click on Sign and Submit
If the company is still reluctant to issue a refund, DoNotPay can help you sue the company in small claims court without professional help!
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No matter the issue you’re facing, DoNotPay is here to resolve it in a split second.
Aside from sending return request letters to a myriad of companies in your stead, we can also help you get refunds from airlines, earn off robocalls, appeal parking tickets, protect your intellectual property, claim insurance and warranty, and so much more!
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