Getting Your Item Back From NJ Transit Lost and Found

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

NJ Transit Lost and Found—How To Retrieve an Item

Every day, the New Jersey Transit Corporation (NJ Transit) sees thousands of items being lost on rides and stations—phones, jewelry, wallets, and car keys are among the most common ones. People usually figure out they lost something long after they leave the NJ Transit premises, giving them no option to search the same train or bus for the item.

What can you do to find something you lost while on an NJ Transit ride? In this article, we’ll show you how to retrieve your item from the NJ Transit Lost and Found office. We’ll also demonstrate a more efficient way of dealing with its customer support.

New Jersey Transit Lost and Found—Getting Your Item Back

Whenever something gets left on a train or bus, the staff takes that item to the NJ Transit Lost and Found office, to which you can reach out and ask for your possession back. You can do that in three ways, as follows:

  1. File an online claim
  2. Contact customer support
  3. Use DoNotPay

NJ Transit Lost and Found Online Claim

If you opt to ask for your item back online, you will have to fill out an online form that will go into the NJ Transit L&F database. Bear in mind that the Lost and Found office will contact you only if they find an item that matches your claim. Since you don’t receive any claim ID number, you won’t be able to check up on the status of your claim.

You will need to provide the following information:

  • Full name
  • Email and street address
  • Phone number
  • City of residence and ZIP code
  • Item description
  • Travel info:
    • Date of travel
    • Bus line, terminal, and route
    • The rail station and line

You can select both bus and rail if you used multiple transportation methods that day.

The most important segment is the item description. You will need to provide an accurate, in-detail one so that they can match your claim with an item and be sure that you’re the owner of it. The description includes:

  • Item category
  • Type within the category (type of jewelry, type of ID card, piece of clothing, etc.)
  • Brand
  • Model
  • Color
  • Item gender (for instance, if it’s a jacket for men, women, or children)
  • Comments where you should describe any distinct features

Dealing With Customer Service

If you don’t want to fill out the form, you can reach out to customer service and file a claim directly. You will have to provide the same information, but you will be able to call the support team and get updated information about the claim status.

To get in touch with customer service, you can call 973-275-5555 or 800-772-2287 if you’re hearing-impaired. You can also visit any customer support office in person and file a claim there. Check out this table to find info about the office locations and working hours:

Customer Service Office LocationWorking Hours
Trenton Transit Center
  • Mon–Fri: 6 a.m.–8 p.m.
  • Closed on weekends
New York Penn Station
  • Mon–Fri: 6 a.m.–11 p.m.
  • Weekends: 7 a.m.–11 p.m.
Newark Penn Station
  • Mon–Fri: 6:30 a.m.–10 p.m.
  • Weekends: 8 a.m.–5 p.m.
Hoboken Terminal
  • Mon–Fri: 6:30 a.m.–8 p.m.
  • Closed on weekends
Secaucus Junction
  • Mon–Fri: 5:30 a.m.–10 p.m.
  • Weekends: 6:30 a.m.–10 p.m.
Walter Rand Transportation Center
  • Mon–Fri: 6 a.m.–3 p.m.
  • Closed on weekends
Port Authority Bus Terminal
  • Mon–Fri: 7 a.m.–8 p.m.
  • Closed on weekends

Using DoNotPay

With DoNotPay, you can skip the process of visiting various customer service offices and calling them in hopes that they will be helpful and efficient—unhappy customers will disagree with that being the case.

When you , you will be able to file a claim with the NJ Transit Lost and Found office in no time, and we will deal with them on your behalf.

You will need to give us information about the lost item, such as:

  • Date of loss
  • Location of loss—bus line, train station, etc.
  • Description of the item—we’ll ask you questions about the item so that you don’t leave out any important detail

We’ll do the rest and notify you of the outcome.

Find a Lost Item in No Time With DoNotPay—How It Works

When you lose an item, you go through a stressful period of trying to get it back. Customer service receives hundreds of calls about lost items each day, and they will not find your situation as alarming as you do. Spending time visiting NJ Transit offices and adding to the stress by making multiple calls to customer support is the last thing you need.

That’s where DoNotPay comes in. Our app will take all the necessary steps on your behalf so that you can focus on other matters, such as what to do if you can’t get your possession back.

All you need to do is the following:

  1. via any browser
  2. Search for the Find My Lost Items feature
  3. Answer a few questions from our chatbot

DoNotPay can also help you with other transportation services, such as Metro Transit, Uber, MTA, Lyft, NYC Yellow Cab, and others.

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