A Full Guide to the GoPro Return Policy: What You Must Know
A GoPro camera is one of the essential gadgets in the life of an adventurer—but what happens if it comes with a defect and you need to return it? In this article, we will summarize the entire GoPro return policy and inform you of DoNotPay’s capabilities to submit the return request in a matter of minutes.
GoPro accepts product returns within 30 days of purchase. To have your return request authorized, you must submit it via GoPro Return Authorization Request Form on their website.
It is essential that you send your Return Merchandise Authorization (RMA) number to GoPro before sending back the actual product. The company will send back a product delivered without the RMA to a sender, along with charging a 10% repackaging fee.
One major catch you should be aware of is that the brand only accepts the return of products that have been manufactured in the last six months! Simply put, you can only return the product that is “mint new,” so to check whether you are eligible for a return, pay attention to this particular detail.
As per GoPro’s Authorized Reseller Warranty & Return Policy, you should ensure that your GoPro packaging is properly labeled and that it contains all of the purchased components before you send it back.
GoPro customers are encouraged to get in touch with GoPro Customer Support via phone at 888-600-4659 from 9 a.m. to 6 p.m. Monday to Sunday or via live chat during working hours for more details.
With the basics of the GoPro return policy covered, let’s address a few other aspects worth knowing:
- The refund process can take up to 30 days
- The product’s price will be refunded via the same payment method the consumer used to buy it
- The order number is essential for submitting a return request (you can find it in your order confirmation email)
GoPro will NOT accept product returns in these instances:
- The product is damaged due to the user’s negligence (human error)
- The returned package does not have the latest firmware installed
- Cameras have sustained water damage
- You purchased a GoPro product by mistake
Sending your GoPro product after submitting a return request is fairly simple. Here is a full step-by-step process:
- Use the brand’s self-service tool on their website to submit your order number and email address
- Pack up your GoPro product and its accessories and components carefully
- Include the printed copy of a Return Authorization (RMA) form that was sent to you in an email as a response
- Write the RMA number on the box’s exterior
- Drop off your return to the carrier within seven days of requesting a return to be eligible for a full refund
- Keep the receipt given to you when sending the package
GoPro’s Money-Back Guarantee program does not cover all products.
Items not accounted for by the return policy belong to the company’s line of Karma Products and include:
- Karma with Hero5 Black
- Karma for Hero5 Black
- Flight Kit for Karma Grip
- Karma Core
- Karma Stabilizer
- Karma Grip
- Karma Controller
If you wish to avoid the stress and strife of product return processes, DoNotPay has you covered!
Save your precious time as we take over your return and refund process in its entirety. To draft your GoPro item return request with DoNotPay, follow these simple steps:
- Log in to your DoNotPay account
- Choose the Return My Purchase feature
- Answer a few chatbot questions (optionally, you can upload a photo of the product if it has certain defects)
- Tap Submit, and you’re done!
At this point, DoNotPay steps in, submits your return request to GoPro, and forwards you a delivery label that allows you to send your item back free of charge.
DoNotPay covers a wide array of brands and their return policies, including the ones in the table below.
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