Top Guide to the Fossil Return Policy
Has Fossil delivered you a faulty watch or the wrong bracelet? This guide will teach you everything you should know about the Fossil return policy.
Without the proper know-how, you could be stuck for weeks waiting for the company to process your return request! , and you won’t be alone when dealing with the Fossil return procedure!
The Fossil return policy sets an extended 90-day return deadline due to the current COVID-19 pandemic. If you honor the deadline, the company will refund you to your original payment method. Without the receipt, you will get store credit that you can spend on Fossil merchandise.
The company also allows exchanges, but you cannot order a replacement online—you’ll have to make the exchange at a Fossil retail store.
For your return to be eligible, the item has to meet specific criteria. Fossil won’t accept returns of the following items:
- Worn apparel
- Damaged leather goods
- Gift cards
Even if your item meets the criteria, note that the company still holds the right to deny a return at their discretion.
You can make a return request to Fossil in the following ways:
- In person
While both options are viable, Fossil encourages its customers to choose the latter due to COVID-19.
To initiate the return request online, Fossil requires you to have:
- Item you are returning
- Return shipping label
- Printed return details
If you want to go through with the online method, follow these guidelines:
- Log in to your Fossil account
- Enter your order number, ZIP code, and email address
- Go to the Order Status window
- Use the Return This Item option
- Select your reason for returning the item
- Wait for your order to be processed
- Download and print the label Fossil sends you
- Pack your item in its original casing and attach the label
- Ship it off at any post office
Depending on when the company receives the item, you can expect a refund in five to ten business days.
Keep in mind that Fossil will deduct any delivery fees from your refund. The processing of the return request can also be delayed because of the large number of online orders during COVID-19.
If you choose to return your item to a Fossil retail store, do as follows:
- Go to the Fossil website
- Use the Store Locator tool
- Find the nearest Fossil retail store
- Bring your original receipt or purchase invoice
- Head over to a Fossil store and find a staff member
- State why you wish to return the item
- Request a refund or replacement
You will be refunded in cash or given in-store purchase credit immediately.
You don’t have to waste your time navigating the Fossil return policy, only to have your return order put on hold. Register for DoNotPay, and we’ll take over the hassle of both composing and sending your return request.
Here’s a sample of what DoNotPay can do for you:
- Create a personalized return request letter
- Send the letter to the company in your stead
- Set a deadline for the company to ensure a seamless return
- Save you from paying any delivery fees with our free shipping label
To send your return request stress-free, do the following:
- Pick the Return My Purchase product
- Enter the specifics about your item (upload pictures, if possible)
If you need help returning your item to another store, this table displays some other companies DoNotPay can also help with:
|Barnes & Noble||Hobby Lobby||Adidas|
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With DoNotPay by your side, you can rest assured that you’ll get what’s rightfully yours. We’ll draw up a refund request letter in your stead and send it to the company in question. If it refuses to cooperate, our app will help you take it to small claims court.