How To Handle Receiving a FedEx Damaged Package

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Get What You’re Owed for a FedEx Damaged Package

Whether you’ve ordered something online or expected a present in your mailbox, the last thing you want to see is a damaged package. Taking it out on the delivery person or throwing the parcel away won’t do you much good. We’ll break down your options and offer you the best solution for your FedEx damaged package issue.

What You Should Know About Receiving a Damaged Package

When a FedEx delivers a package and you notice it’s damaged right away, the courier has the right to inspect it on the spot and take it to a FedEx facility for inspection. If you notice the damage later, you have 60 calendar days to file a complaint.

Choosing how to submit your claim depends on your preference but also on the package value. In case it exceeds $100, your claim must be in writing.

Does FedEx Offer a Refund for Damaged Packages?

On April 6, 2021, FedEx changed its money-back guarantee policy. The company gives a refund only if the customer uses the following services:

  • FedEx International First
  • FedEx International Priority
  • FedEx First Overnight
  • FedEx Priority Overnight
  • FedEx Standard Overnight
  • FedEx International Priority Freight

The refund policy refers to the U.S. payers only.

FedEx Package Damaged in Transit—How Do I File a Complaint?

You can submit your damaged package claim in a few ways. Here are your options:

Can I File a Claim ViaYes/No
FedEx WebsiteYes
PhoneYes (only if your package value is below $100)
Online ChatNo

Submit a FedEx Damaged Package Claim on the Website

To send your complaint and ask for a refund online, follow these steps:

  1. Visit the FedEx website
  2. Tap on Support
  3. Select File a Claim
  4. Hit Start a Claim
  5. Enter your tracking number
  6. Choose Shipment Damaged under Claim Type
  7. Click on Continue
  8. Follow the prompts to submit your claim

Submit a FedEx Damaged Package Claim by Mail

You can lodge a complaint with FedEx by sending a letter. Here’s how to go about it:

  1. Download the claim form
  2. Fill in the form, most importantly, with:
  3. Shipper info
  4. Recipient information
  5. Tracking number
  6. Date of shipment
  7. Number of pieces
  8. Shipment weight
  9. Collect any supporting documentation (e.g., photos of the damaged package)
  10. Send your claim to:

FedEx Cargo Claims Department

P.O. Box 26628

Salt Lake City, UT 84126

Submit a FedEx Damaged Package Claim via Phone

Another option for claim submission is making a phone call. You should contact customer service at 1-800-463-3339 and do the following:

  1. Say claims to receive a case number for your claim
  2. Fill out the claim form
  3. Submit your supporting documentation online or via mail

How Can DoNotPay Help if FedEx Damaged My Package?

You can skip the hassle of filing your FedEx claim on your own and rely on our AI-driven app to do it for you. With DoNotPay, you won’t have to download a form, talk to customer support, or wait in line to send a letter.

When you , all you have to do is follow these steps:

  1. Select our Late Delivery Refund product
  2. Choose FedEx as your delivery service
  3. Answer a few questions and submit a photo of your damaged package

We’ll forward your complaint right away.

How To Check Your Claim Status

Once FedEx receives your damaged package claim, the company may contact you for additional inspection. If not, you can expect your complaint to be resolved in five to seven business days.

In case you don’t hear back from FedEx, you can check the status of your claim in the following way:

  1. Log in to your FedEx account
  2. Click on Support
  3. Hit File a Claim
  4. Tap the Start a Claim button
  5. Click View My Claims
  6. Enter your claim tracking number

If you submitted your claim online, you might have agreed to receive email updates regarding your claim. As a last resort, you can call FedEx customer support and ask for the latest info about your case.

What To Do Next Time You Have a Delivery Problem

With our assistance, next time you have an issue with your package delivery, you’ll be prepared.

Check out our useful articles on:

Use DoNotPay To File Your FedEx Insurance Claim, Too!

If your damaged parcel is insured with FedEx, our app can help! is a package deal—you get access to all our products, including the Insurance Claims tool.

Here’s how it works:

  1. Log in to DoNotPay
  2. Type in FedEx Insurance
  3. Enter your personal details and insurance info
  4. Describe your issue

In true DoNotPay fashion, we will forward your claim to FedEx within minutes.

How Else Can DoNotPay Be of Assistance?

DoNotPay will help you take care of your item delivery problems and send a delivery refund request in your stead, but we can do so much more along the way. Use our app to find out how you can return an unwanted item to any company or get a refund for any service.

Not only can we clear a path to your rightful refunds, but we can get you the cash that's left on your gift card balance and secure any compensation you deserve. Use our app to get compensation for:

How To Use DoNotPay the Right Way

Many companies start spamming you with unwanted correspondence as soon as you start using their products or services, but our app can put a stop to that. If you use DoNotPay's Burner Phone and Virtual Credit Card products, you'll never have to supply your real info to random companies again. We'll make sure that you can subscribe to any free trial risk-free or cancel a service you don't use in a matter of minutes!

We'll also help you do boring tasks quicker or take care of them entirely on your behalf. Use our app to draft documents and contracts, get them notarized, or send them using an online fax functionality of our app. We'll schedule a DMV appointment for you, help you get access to public records, or find out what property tax exemptions you qualify for and how to apply in record time.

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