Get What You’re Owed for a FedEx Damaged Package
Whether you’ve ordered something online or expected a present in your mailbox, the last thing you want to see is a damaged package. Taking it out on the delivery person or throwing the parcel away won’t do you much good. We’ll break down your options and offer you the best solution for your FedEx damaged package issue.
When a FedEx delivers a package and you notice it’s damaged right away, the courier has the right to inspect it on the spot and take it to a FedEx facility for inspection. If you notice the damage later, you have 60 calendar days to file a complaint.
Choosing how to submit your claim depends on your preference but also on the package value. In case it exceeds $100, your claim must be in writing.
On April 6, 2021, FedEx changed its money-back guarantee policy. The company gives a refund only if the customer uses the following services:
- FedEx International First
- FedEx International Priority
- FedEx First Overnight
- FedEx Priority Overnight
- FedEx Standard Overnight
- FedEx International Priority Freight
The refund policy refers to the U.S. payers only.
You can submit your damaged package claim in a few ways. Here are your options:
|Can I File a Claim Via||Yes/No|
|Phone||Yes (only if your package value is below $100)|
To send your complaint and ask for a refund online, follow these steps:
- Visit the FedEx website
- Tap on Support
- Select File a Claim
- Hit Start a Claim
- Enter your tracking number
- Choose Shipment Damaged under Claim Type
- Click on Continue
- Follow the prompts to submit your claim
You can lodge a complaint with FedEx by sending a letter. Here’s how to go about it:
- Download the claim form
- Fill in the form, most importantly, with:
- Shipper info
- Recipient information
- Tracking number
- Date of shipment
- Number of pieces
- Shipment weight
- Collect any supporting documentation (e.g., photos of the damaged package)
- Send your claim to:
FedEx Cargo Claims Department
P.O. Box 26628
Salt Lake City, UT 84126
Another option for claim submission is making a phone call. You should contact customer service at 1-800-463-3339 and do the following:
- Say claims to receive a case number for your claim
- Fill out the claim form
- Submit your supporting documentation online or via mail
You can skip the hassle of filing your FedEx claim on your own and rely on our AI-driven app to do it for you. With DoNotPay, you won’t have to download a form, talk to customer support, or wait in line to send a letter.
When you sign up for our service, all you have to do is follow these steps:
- Select our Late Delivery Refund product
- Choose FedEx as your delivery service
- Answer a few questions and submit a photo of your damaged package
We’ll forward your complaint right away.
Once FedEx receives your damaged package claim, the company may contact you for additional inspection. If not, you can expect your complaint to be resolved in five to seven business days.
In case you don’t hear back from FedEx, you can check the status of your claim in the following way:
- Log in to your FedEx account
- Click on Support
- Hit File a Claim
- Tap the Start a Claim button
- Click View My Claims
- Enter your claim tracking number
If you submitted your claim online, you might have agreed to receive email updates regarding your claim. As a last resort, you can call FedEx customer support and ask for the latest info about your case.
With our assistance, next time you have an issue with your package delivery, you’ll be prepared.
Check out our useful articles on:
- FedEx lost package, late delivery, incorrect delivered status, and missing package
- USPS lost package and late delivery
- UPS late delivery or lost package
- Amazon late delivery and damaged items
If your damaged parcel is insured with FedEx, our app can help! Creating a DoNotPay account is a package deal—you get access to all our products, including the Insurance Claims tool.
Here’s how it works:
- Log in to DoNotPay
- Type in FedEx Insurance
- Enter your personal details and insurance info
- Describe your issue
In true DoNotPay fashion, we will forward your claim to FedEx within minutes.
DoNotPay will help you take care of your item delivery problems and send a delivery refund request in your stead, but we can do so much more along the way. Use our app to find out how you can return an unwanted item to any company or get a refund for any service.
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