Get the Hang of the BH Return Policy

Item Return Request Get the Hang of the BH Return Policy

The Ultimate Guide to the BH Return Policy

Are you disappointed with your B&H purchase? Looking for a way to return your item? We’ve got your back! We offer a user-friendly guide to the B&H return policy that will help you decipher it in no time.

Tired of unreliable online return forms? DoNotPay helps you return any product in no time!

The B&H Photo Video Return Policy Essentials

B&H (or B&H Photo Video) gives you 30 days to return your product, regardless of how you bought it. The same return period applies to the products bought from the Used Department.


The equipment must be in the same condition and packaging as it was when you purchased it. All free additions that came with the product must also be returned. Not including these items will reduce the refund by the retail price of the addition in question.

If you received a defective item, B&H offers to repair, refund, or exchange it for the same or the manufacturer’s equivalent model.

Non-Returnable Products

The B&H return policy doesn’t allow for returns of the following items:

  • TVs, combos, computers, monitors 37″ and larger, and computer software if the original package seal has been removed
  • Electronic software downloads
  • Consumable items that have been opened (film, tapes, bulbs, CDs, etc.)
  • Computers built or modified according to customer’s request
  • Underwater equipment that has been used
  • Educational tapes and books

The Product Return Methods Defined in the B&H Return Policy

B&H gives you a few options to initiate a return. Check out how to start the process:

Can You Initiate a Return Via Yes/No
DoNotPay Yes
Email No
Phone You
Letter No
Website Yes
In person Yes

Call B&H To Start Your Item Return Process

The B&H return policy states that you can initiate the return process over the phone. The call center number is 800.221.5743. After you dial it, these are the steps that follow:

  1. Remember the Return Merchandise Authorization (RMA) number that the representative gives you
  2. Place the item and invoice in the original packaging
  3. Write the RMA number on the outer box where it’s visible
  4. Address the package
  5. Ship your product via an insured carrier that provides tracking. Note that the mailing fees won’t be refunded to you

The address you should send your package to is:

Attn: Return Department

B&H Photo Video Inc.

400 Cedar Lane Unit 78

Florence, NJ 08518-2899

Start the B&H Return Process via the Company’s Website

When it comes to starting the return process through the website, there are two options that the B&H return policy offers:

Using Your Member or Guest Account Via the Live Chat Function
  1. Log in to your account
  2. Go to the My Account/My Orders section
  3. Filter the items by Eligible for Return
  4. Find your order details
  5. Choose Start a Return
  1. Find the Live Chat tab in the right corner of the page
  2. Click Order I’ve Placed
  3. Fill out the required fields

If it’s past B&H’s working hours, you’ll see a notification telling you when customer support will be back

After you fill out the RMA request, pack the product and send it to the company address. Remember to include the invoice together with the product and mark the package with the RMA number.

In-Person Returns to B&H

This return method is only accepted in B&H’s Returns Department that is a part of their New York Superstore.

Return an Item to B&H in a Flash With DoNotPay!

Clicking through the website, filling out forms, and going back and forth with customer support agents can be exhausting. DoNotPay offers a painless and quick way of handling your product return process. All you need to do is:

  1. Log in to your DoNotPay account using any web browser
  2. Choose Item Return Request
  3. Answer some questions about your purchase
  4. Submit the request

DoNotPay will use the provided details to create a return request letter and send it to B&H. The request our app creates informs the company whether you would prefer an exchange or a refund.

We will also give you an option to demand a timely refund by adding a deadline by which you want your money back.

DoNotPay can save you some money as well. Our app creates a return label so you don’t have to pay for the shipment of your product.

We can help with filing return requests with many other companies, including:

How Long Are the Refund and Exchange Processes According to B&H Return Policy?

B&H states that they need three to five business days to process the exchange requests sent via mail.

When It comes to refunds, times differ depending on the form of the initial payment:

  • Credit card refunds need five to seven days to appear on your account
  • Refunds will come in the form of checks if you use this payment method initially. They cannot be issued earlier than ten days after the purchase

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