Sam’s Club Mattress Return Policy Explained

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A Quick Guide to the Sam’s Club Mattress Return Policy

Have you bought a Serta mattress that you’re not satisfied with but don’t know how to return it? Don’t fret because this guide will teach you everything you need to know about the Sam’s Club mattress return policy.

, and we’ll personalize your return request and help you get a refund or replacement stress-free!

Everything You Need To Know About the Sam’s Club Mattress Return Policy

Deciphering the Sam’s Club return policy can be a harrowing process. The company has several return deadlines, depending on the item you wish to return:

  • 14 days for mobile devices
  • 30 days for mattresses, motorsports items, and heavy equipment
  • 90 days for freezers, dryers, and other houseware

If you have a receipt, the company will refund you in the form of the original payment method. Without the receipt, you will get store credit that you can spend on Sam’s Club merchandise.

You can refund or exchange most items, but Sam’s Club doesn’t allow returns of the following goods:

  • Prescription products
  • Custom products
  • Gift cards
  • Items bought through the Wholesale Trading Program

Keep in mind that, even if you honor the deadline and your item fits the return criteria, Sam’s Club may still deny your return request for any reason.

Sam’s Club Mattress Return Policy—How To Submit a Return Request

The following table is a summary of viable and non-viable methods of returning your mattress to Sam’s Club:

Return MethodYes/No
By mailYes (if ordered online)
In personYes
Via emailNo
With DoNotPayYes

Returning Your Mattress In Person

If you choose to return your Serta mattress to Sam’s Club the old-fashioned way, do the following:

  1. Go to the company’s website and use the Store Locator tool
  2. Find the nearest department store
  3. Inform the store via telephone that you’d like to return an item
  4. Bring the tags from your mattress (and the original receipt, if possible)
  5. Make the return request with a staff member

Request a Return Online

If you’d rather initiate a return request online, follow these guidelines:

  1. Go to your Sam’s Club online account
  2. Find the Purchase History tab
  3. Select your item and order a return request
  4. Wait for your request to be processed
  5. Print the prepaid shipping label
  6. Mail back your original receipt, tags, and any other documents the company requires (do not mail back the original mattress)

It will take up to seven business days for your mattress to be refunded or exchanged. Bear in mind that Sam’s Club will deduct delivery fees from your refund unless the item was damaged during transport. If you want to exchange your mattress, the company will deduct the fee from your account.

You cannot initiate a return request online if you bought the mattress in person.

Return Your Mattress to Sam’s Club the Simpler Way—With DoNotPay

Most retailers require you to follow complicated steps when returning an item, making you give up on your intent altogether. The great news is—you don’t have to deal with the tedious Sam’s Club mattress return policy on your own! Register for DoNotPay, and we’ll make the whole procedure much quicker.

We will use the information you provide to generate a custom return request and send it on your behalf. The letter will include a return deadline for the company so that you can get your refund or replacement in a timely manner. DoNotPay also offers you a free shipping label, enabling you to return the product cost-free!

Do the following to get your money’s worth:

  1. Choose the Return My Purchase tool
  2. Enter the details regarding your purchase and submit it

If you need help navigating another retailer’s return policy, check out some of the companies DoNotPay can also help with:

NordstromREISephoraAbercrombie & Fitch

The Company Doesn’t Want To Refund the Damaged Item? We’ll Help You Get Money in Other Ways

If the company you’re dealing with refuses to issue a refund, you can take it to small claims court with your personal AI Consumer Champion assistant. We’ll create any document you may need for the lawsuit, have it notarized remotely, and fax it to anyone you specify in our short questionnaire.

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