The A to Z of the Louis Vuitton Return Policy
Spending hundreds of dollars on a Louis Vuitton purchase only to discover that the item is faulty can be frustrating. If that happens to you, you can benefit from knowing how the Louis Vuitton return policy works. Better yet, you can save yourself the headache with feature. Read our guide to find out how!
The Louis Vuitton Return Policy Explained
You can get a full refund on Louis Vuitton items if you return them within 30 days of the transaction date. Online purchases can be returned both online and in store, except for the following shops:
- Neiman Marcus
Items need to be in mint condition, with the original receipts, invoice, packaging, booklets, instruction manuals, and covers. Candles and perfumes need to be returned with their original seal or crystal film intact.
As flammable goods are subject to transportation laws, it’s important to take proper precautions before shipping fragrances. We advise you to consult Louis Vuitton’s customer representative first before returning this type of item as you could risk confiscation during shipping if it’s not packaged properly.
Made-to-Order and personalized goods, whether engraved or hot-stamped, can’t be returned. Depending on where you ordered, the policy extends to customized products within any of these collections:
- My LV World Tour
- My LV Heritage
- Mon Monogram
- Mon Damier Graphite
Masks and swimwear are non-returnable and non-exchangeable due to sanitary reasons. Jewelry and watches can only be exchanged for products under the same category if you bought your item online or via the Client Service. You must also provide the original product certificates when applicable, such as:
- Gemological Institute of America (GIA) for diamonds
- Contrôle Officiel Suisse des Chronomètres (COSC) for watches
Refunds usually take up to 14 days and will be processed to the original payment method—PayPal and Apple Pay included.
You can return Louis Vuitton goods using any of the following methods:
- Over the phone
- In person
To initiate a return process online, do the following:
- Go to your MyLV account
- Click on the My Orders section to request a return
- Log in to your email to confirm the request
- Package your items securely in the original containers and shipping bags
- Send your parcel using the company of your choice
If you would like to speak to customer service directly, consider following these steps:
- Contact Louis Vuitton’s Client Service
- Tell them that you wish to return your item
- Check your email and confirm the return request
- Opt for a complimentary shipping service if applicable, or drop off your parcel directly at the nearest delivery office. If you go with the former, fill in the return voucher included within the original package
- Wrap your goods in the original Louis Vuitton packaging and shipping containers
- Depending on the option you picked, hand the package directly to the courier or drop the parcel off independently at the nearest shipping office
After the product arrives, the store’s Quality Service department will inspect whether it’s eligible for a refund. If you choose not to use Louis Vuitton’s complimentary shipping voucher, the store is not responsible for lost or damaged items en route and the shipping fees.
You can also visit a Louis Vuitton free-standing store to return the item in person. Not all places accept in-store returns, so make sure to call a customer service representative to check.
You will be refunded once the item has been inspected by the Louis Vuitton warehouse. Direct store returns are typically processed within 10–14 working days from 8 a.m. to 6 p.m.
Filing an item return request is a time-consuming process that can cause a lot of stress. DoNotPay can streamline this procedure in three simple steps:
- Log in to your using a web browser of your choice
- Select the Return My Purchase feature
- Answer a few questions about your purchase and submit the request
Our app will create a tailor-made document before sending it to the seller. With a written document, you can state your reason for returning a product and express what sort of solution you expect—to exchange goods or get a refund. Having a written request can also mitigate the risk of a potential legal dispute down the line.
DoNotPay can impose a deadline to speed up the whole process. We will also provide a return label that allows you to ship the product back free of charge.
Absolutely. Consult the table to see what brands and stores you can send a return request to using DoNotPay:
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